• Provide first-line IT support to internal users, resolving hardware, software, and access-related issues. • Assist with the setup, configuration, and maintenance of laptops, desktops, peripherals, and mobile devices. • Support user account creation, access management, and basic security permissions. • Troubleshoot common operating system, application, and connectivity issues. • Escalate more complex technical problems to senior IT or external providers when required. • Support employee onboarding and offboarding by preparing equipment and system access. • Maintain basic IT documentation, guides, and support procedures. • Help ensure internal IT systems remain reliable, secure, and available.

• Provide remote desktop and laptop support, addressing break/fix issues, application installations, and configuration of user settings. • Investigate and remediate malware alerts and help users enroll in MFA. • Document, track, and escalate tickets through our ticketing system and keep documentation platform current. • Collaborate with a talented team to deliver exceptional service to clients working from a remote workspace. • Weekend shifts required that are 10 hours long, including a one-hour lunch break, from 7:30 AM - 6:30 PM EST.

• Provide technical support across various systems, focusing on diagnostics and root cause analysis. • Resolve technical inquiries from Customer Dealers and internal teams. • Guide dealers through repair processes and ensure accurate case documentation. • Collaborate with dealer technicians and internal agents to resolve complex technical issues. • Document cases and technical data in internal systems. • Coordinate Field Engineer visits. • Engage in training and product knowledge exchange. • Collaborate with engineers, project managers, and dealership staff to share insights and trends. • Occasionally conducting vehicle testing and servicing arrangements. • Escalate cases when necessary, ensuring all relevant information is included and properly documented. • Contribute to customer satisfaction by delivering high-quality diagnostic and repair support.

• Provide technical support across various systems, focusing on diagnostics and root cause analysis • Resolve technical inquiries from Customer Dealers and internal teams • Guide dealers through repair processes and ensure accurate case documentation • Collaborate with dealer technicians and internal agents to resolve complex technical issues • Document cases and technical data in internal systems • Coordinate Field Engineer visits • Engage in training and product knowledge exchange • Collaborate with engineers, project managers, and dealership staff to share insights and trends • Occasionally conducting vehicle testing and servicing arrangements • Escalate cases when necessary, ensuring all relevant information is included and properly documented • Contribute to customer satisfaction by delivering high-quality diagnostic and repair support.