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Helpdesk Technician – Weekend Coverage
Location
District of Columbia + 2 moreAll locations: District of Columbia | Florida | Washington
Posted
165 days ago
Salary
$30 - $35 / hour
Seniority
Senior
Job Description
Helpdesk Technician – Weekend Coverage
FusionTek
• Provide remote desktop and laptop support, addressing break/fix issues, application installations, and configuration of user settings. • Investigate and remediate malware alerts and help users enroll in MFA. • Document, track, and escalate tickets through our ticketing system and keep documentation platform current. • Collaborate with a talented team to deliver exceptional service to clients working from a remote workspace. • Weekend shifts required that are 10 hours long, including a one-hour lunch break, from 7:30 AM - 6:30 PM EST.
Job Requirements
- Minimum of five years of professional IT support experience
- Proficiency with Windows 10, Windows 11, and macOS
- Strong working knowledge of the Microsoft 365 Office Suite
- Experience with ticketing systems; familiarity with Autotask is a significant advantage
- Excellent verbal and written communication skills
- Strong time‑management and organizational abilities
- Knowledge of Office 365 cloud services (Preferred)
- Experience with Azure and/or AWS (Preferred)
- A+ and/or Network+ certifications (Preferred)
Benefits
- 💰 Competitive salary: $30 - $35/hour
- 🎯 Quarterly bonus eligibility to reward performance
- 🏥 Comprehensive coverage: 90% of medical, dental, and vision insurance expenses paid
- 📈 401(k) plan with 4% company matching and immediate vesting
- 🎉 Generous time off: 8 paid holidays + 17 PTO days in your first year
- 📚 Educational reimbursement for certification tests and access to company-supplied training resources
- 📱 Monthly cell phone stipend to support your connectivity needs
- 🤝 Team culture: Fun events and opportunities to connect with colleagues
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