• Manage and continuously improve the IT ticketing system; ensure timely, high-quality resolution of employee support requests • Serve as escalation point for complex technical issues across hardware, software, and networking • Establish and document standard operating procedures for common IT requests and workflows • Oversee procurement, configuration, deployment, and lifecycle management of laptops, mobile devices, and peripherals • Maintain accurate asset inventory and enforce device management policies (MDM) • Manage onboarding and offboarding IT processes for all employees • Own the company's software stack — evaluate, procure, and manage licenses across SaaS tools, productivity suites, and business applications • Track license utilization, identify redundancies, and optimize spend • Ensure compliance with all software licensing agreements • Implement and maintain foundational cybersecurity controls: endpoint protection, MFA, SSO, access management, email security, and data backup • Develop and enforce security policies and train employees on best practices • Monitor for threats and coordinate response to security incidents • Work toward compliance with relevant security frameworks as the business scales (SOC 2, etc.) • Manage relationships with IT vendors, ISPs, and managed service providers • Own the IT budget — track spend, negotiate contracts, and identify cost-saving opportunities • Evaluate and recommend new tools and technology investments with a clear ROI lens • Partner with leadership to align IT capabilities with business goals • Build a scalable IT roadmap that anticipates growth from 80 to 200+ employees • Evaluate build vs. buy decisions and make recommendations with supporting analysis.

Job Title: Sales Director, Loyalty Consulting & Strategic Partnerships Overview: Overview We are looking for a truly exceptional strategic sales professional to join our Loyalty & Personalization Consulting practice in North America. Our Practice is one of the fastest-growing businesses within Mastercard and we are looking for someone to fuel our growth in the region by continuing to drive Business Development in the region. In this role, you will work closely with clients to understand how our professional services can be tailored to projects that help them achieve their ambitions to drive customer loyalty. This entrepreneurial role is a great opportunity to shape the direction of our regional practice. Role •Drive growth: Continue to drive the growth of our business in North America, with a specific focus on the Financial Institutions vertical by identifying and developing new client relationships, and growing our existing relationships •Provide expertise: Develop a deep understanding of our loyalty consulting services as well as broader industry trends to tailor our services to match client needs •Own the sale: Responsible for the sale of our loyalty consulting services including defining the scope, finalizing the price, all done in collaboration with our partners across Sales and Consulting Delivery •Lead clients: Cultivate lasting relationships with senior clients (VP+) at leading brands, becoming a trusted partner who can be relied upon to deliver sound advice throughout the sales process and during project delivery. This is a unique role where you will balance both Sales and relationship management responsibilities during the delivery of select engagements •Collaborate effectively: Work in close collaboration with our partners in the region across Sales, Delivery, and Product to ensure we are bringing the best of Mastercard to our clients •Sales Pipeline management; accountability of running and process pipelines All About You: •Experience in loyalty, CRM, digital marketing, and/or personalization at an established brand and/or top consulting firm • Experience working as a consultant or other professional services role with experience selling within the Financial Institutions vertical •Strong executive presence with experience working with regional and multi-national company executives •Demonstrated expertise in securing internal buy-ins and adeptly navigating a complex matrix organization •Ability to break down and communicate complex ideas in dynamic situations •History of navigating ambiguity in an unstructured, high-growth environment •Understands and can speak to the interaction between business and technology •High level of entrepreneurship, creativity, ownership, and business acumen Job Posting Window Posting windows may change based on the volume of applications received and business necessity. Candidates are encouraged to apply expeditiously. To find US Salary Ranges, visit People Place. Under the Compensation tab, select "Salary Structures." Within the text of "Salary Structures," click on the link "salary structures 2025," through which you will be able to access the salary ranges for each Mastercard job family. For more information regarding US benefits, visit People Place and review the Benefits tab and the Time Off & Leave tab.

* Fraud and phishing warning * Please apply directly via our volunteering portal/ATS at https://wevote.applytojob.com/apply. Do not apply via any other job portals, aggregators, or sites, as your information may not be secure, or the role may no longer be accepting applications. Thank you Join the WeVote Movement WeVote has an open volunteer position for a Director of Outreach, for 3-5 hours or more per week. You are an experienced professional with a passion for helping America navigate our current political environment. This is an opportunity to work remotely with our active team to help us get ready for multiple upcoming elections. Our ideal volunteer is passionate about politics and excited to use technology to educate voters and increase voter turnout. You’ll also gain valuable technical skills, have opportunities for leadership development, and expand your personal and professional network. About Us WeVote is a nonpartisan get-out-the-vote nonprofit startup and a celebrated Fast Forward nonprofit technology grantee. WeVote is a movement of over 120 active passionate, part-time volunteers (starting with the founders) who build mobile technologies that will touch and mobilize millions of voters on Election Day. We believe that many voters are busy, distracted, and impatient. We have a goal of providing a positive voting experience that helps people decide how to vote. More information at https://WeVote.US or @WeVote on X. What You'll Do - Design and lead national outreach campaigns to engage political candidates, civic organizations, influencers, and public figures across diverse geographies and communities. - Prioritize outreach efforts based on strategic factors such as electoral milestones, geography, candidate demographics, and underrepresented voter populations. - Develop and maintain a comprehensive outreach calendar by mapping electoral milestones—including registration deadlines, primary and general elections, early voting periods, and runoff dates—to guide campaign timelines, resource planning, and team coordination. - Coordinate cross-functional campaigns in collaboration with the Marketing, Analytics, Product, and Fundraising teams to ensure consistent, timely, and culturally appropriate messaging across all channels. - Guide and support team members executing outreach campaigns across regions and target segments, ensuring alignment with milestones and OKRs. - Build and sustain strategic relationships across the civic and political ecosystem to elevate WeVote’s visibility, strengthen partnerships, and drive platform adoption. - Oversee data integrity in all outreach and engagement pipelines, ensuring accurate and timely updates in CRM tools in collaboration with the Analytics team. - Contribute to continuous improvement of outreach strategy and infrastructure by surfacing insights from field activities, team feedback, and analytics dashboards. Who you are: Must haves. - You want to work with an established and successful team. You are committed to strengthening American Democracy. - You are striving for personal excellence, and want to do meaningful work that will make a difference. - 3-5 hours per week during our core team hours M-F 8 a.m. - 6 p.m. - A willingness to work with and support other volunteers. - Prior experience in campaign strategy, civic engagement, or voter outreach. - Strong leadership and collaboration skills. - Comfortable with project planning tools and CRM systems. - Available at least 1 hour weekly during U.S. business hours. - Based in the U.S., with some overlap with U.S. Pacific Time. How to apply: Submit your resume (at https://wevote.applytojob.com/apply/) and include a brief note/cover letter to why you are interested in WeVote and helping our mission. What You’ll Gain As Director of Outreach, you’ll help shape the national strategy for a mission-driven, civic tech platform poised to impact millions of voters. You’ll collaborate with a diverse network of professionals across the country, deepen your expertise in campaign strategy and cross-sector outreach, and sharpen leadership and data-informed decision-making skills, all while advancing democracy and expanding your professional network in the nonprofit and political engagement space.

Req ID: 364850 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Delivery Director to join our team in Salem, Oregon (US-OR), United States (US). Position Overview NTT DATA State, Local and Education Division seeks a strategic and collaborative Delivery Director to provide both strategic direction and organizational leadership, overseeing the tactical execution of assigned accounts or geographic areas. The Delivery Director is responsible for delivering exceptional business partnership experience to the customer while guiding transformation activities to achieve NTT DATA's goals. The key focus of this position is to identify, refine, and implement best practices for efficient operations, managing IT resources—including personnel, finances, and services—to deliver optimal business value. Additionally, the Director works closely with other leaders to integrate highly valued IT services and solutions. Key Leadership Qualities The ideal candidate is customer-oriented, operates with a strong sense of urgency, and prioritizes quality, value, and timely delivery. This leader provides expertise through organizational and people leadership, technical advisory services, program governance, engagement with customers and vendors, and oversight of continuous service improvement. Essential Skills and Project Management The Delivery Director must demonstrate strong leadership, coordination, and communication abilities to manage IT projects and lead teams toward desired outcomes. Experience with structured project management practices is essential for creating and executing project plans, including communications, schedule, and scope management. The work environment may encompass various project life cycle stages, such as planning and procurement, requirements gathering, system design and development, testing, training, and business transition support. Account Responsibilities - Accountable for delivering service commitments to the customer. - Develop account plans in coordination with the Client Executive, who approves the final plan. - Manages the delivery components of the account P&L. - Ensures delivery costs across the full life cycle are within or better than commitments in the approved deal model. - Supports profit goals and assists the LOB account P&L and forecasts with the client executive. - Directs teams to meet strategic and operational objectives. - Manages staffing and ensures a diverse, effective workforce. - Oversees career development, planning, performance, and compensation discussions for team members. - Coordinates technical solution team activities to fulfill contract obligations. - Provides complex metrics and reporting to stakeholders. - Identifies and supports opportunities for growth and innovation. - Proactively addresses potential issues to prevent customer impact and enable continuous service improvement. - Seeks ways to increase productivity and efficiency, including new technologies and improved processes. - Maintains effective communication with all stakeholders and cross-functional teams for optimal customer experience. - Drives customer satisfaction through development and execution of a Net Promoter Score (NPS) Action Plan. - Leads Customer Operations meetings and ensures Crisis Management/Business Continuity Plans are active. Specific Responsibilities - Leads the team and is ultimately responsible for the items below. - Accountable for new service catalog items and oversight of new projects - Provide Managed Services support for a multi-tenant Microsoft 365 environment, including daily administration, management, and Tier 2/3 operational support. - Deliver common support, operations, administration, and management tasks to ensure a stable and productive computing environment across seven EIS managed tenants. - Serve as the escalation point for agency Help Desks and prioritize and resolve escalated end-user and tenant environment issues. - Fulfill requests for application support and administration, enabling managed changes to email, messaging, and collaboration applications. - Provide proactive information and reports on system usage, licensing, errors, notifications, and ticket activity. Managed Services Areas - Multi-Tenant Management - M365 User and Identity Management - M365 Application Administration for Exchange Online, SharePoint, Teams, OneDrive, MS Office, eDiscovery, Multi-Factor Authentication, License Management, and Intune All work is performed remotely, with core business hours from 7 AM to 6 PM Pacific Time, Monday through Friday, excluding federal and state holidays. On-call support is rotated among staff for Priority 1 – Critical incidents during non-business hours. Additional Duties - Develop and gain approval for project plans, including schedules, communications, risk and issue management, and stakeholder management. - Execute established project plans to manage projects effectively. - Create project schedules and assess the team's ability to meet deadlines. - Delegate tasks to maintain project schedules and quality standards. - Review deliverables before submission to sponsors. - Assess client business needs and develop plans to achieve goals. - Identify and manage risks and issues, developing remediation strategies for project success. - Evaluate impacts on external stakeholders and interfacing systems. - Provide advisory services to assist clients with process and project management. - Produce written status reports. - Facilitate project and team-level status meetings. Required Qualifications - Bachelor’s degree (or 8 additional years of relevant experience in lieu of a degree). - A minimum of 10 +years of service delivery experience within Public Sector and Government Agencies. - A minimum of 5 + years’ experience in an IT project environment encompassing requirements, design, testing, and implementation. - A minimum of 5 + years’ experience in a formal or informal leadership role on IT projects. Preferred Qualifications - PMP certification. Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $ 121, 162 – $ 225, 250. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits. About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us. NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.