• Own the end-to-end Salesforce intake process across all teams including Revenue, Marketing, Partnerships, Support, Finance, Product and Operations • Act as the primary point of contact for Salesforce requests, enhancements, and ideas • Maintain a clean, transparent intake backlog that accurately represents Salesforce demand • Translate validated business problems into clear, structured requirements suitable for Salesforce delivery • Work closely with the Product Owner to ensure requirements are appropriately scoped, sequencing-ready, and aligned to delivery capacity • Produce and maintain artefacts such as Business and functional requirements, Process flows and journey maps, User stories and acceptance criteria, Assumptions, risks, and edge cases • Act as the primary Salesforce requirements interface for business stakeholders • Reduce delivery friction by resolving ambiguity early • Support the Product Owner during planning by providing clear problem context, well-defined requirements, business rationale and urgency • Remain engaged through delivery to clarify requirements, support UAT and business validation, and confirm outcomes align with original intent • Maintain high-quality documentation in Confluence and Jira, and continuously improve the Salesforce intake and analysis operating model

• Translate non-standard business processes—such as counterparty onboarding, KYC (Know Your Customer), and rating assessments—into robust Salesforce solutions. • Hands-on configuration of business rules, advanced automations (Flows), and custom screens to guide users through complex workflows. • Implement and manage conditional workflows triggered by specific risk or compliance levels, ensuring the system acts as a safeguard for the business. • Act as a consultant to the business; analyze and challenge requirements to ensure they are consistent, secure, and aligned with regulatory constraints. • Provide expert-level functional support and act as the go-to Salesforce authority for the Energy Management business units.

• Engage with DHS stakeholders to analyze current business processes, identify pain points, and gather requirements for the Salesforce-based solution • Translate business needs into detailed user stories, workflows, and system requirements to support low-code/no-code development • Collaborate with the team to prioritize and refine the product backlog • Create comprehensive documentation, including process flows, requirements specifications, and user guides • Assist in delivering user training to ensure effective adoption of the new Salesforce system • Support the team in meeting DoD and federal security and compliance standards • Facilitate communication between stakeholders, developers, and other team members • Participate in Agile ceremonies to provide insights on requirements and process improvements

We’re Watts. Together, we’re reimagining the future of water. We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource. What we do: For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead.​ Where you fit in This experienced, solutions-oriented individual, as part of the Sales Operations / Revenue Operations team, supports the configuration, optimization, and ongoing enhancement of Salesforce CRM capabilities. This role partners closely with Sales Operations, Finance, and IT to translate business requirements into scalable system solutions, while operating within established architecture, governance, and technical standards. Scope of Position • This position does not have direct supervisory responsibility. • This position reports to Sr. Manager, Sales Operations & Strategic Partnerships. • This role is remote and may support stakeholders across multiple brands and regions. The Job - Configure, maintain, and optimize Salesforce CRM functionality in alignment with approved system architecture and governance standards in partnership with IT. - Analyze sales, pricing, and quoting requirements and translate them into effective Salesforce configurations. - Identify opportunities to improve system efficiency, data quality, and user experience; recommend enhancements for review and prioritization. - Execute CRM enhancements, including testing, validation, and deployment support for product launches and pricing updates. - Build and maintain Salesforce reports and dashboards related to quoting activity, pipeline, bookings, and sales performance. - Partner with Finance and Sales Operations to support forecasting, reporting accuracy, and data alignment. - Serve as a technical liaison between Sales Operations, Finance, and IT, providing configuration expertise and functional insight. - Participate in solution design discussions, escalating complex or architectural decisions to senior system owners as appropriate, including IT and Sales Operations. - Support Duet360 integration with Epicor and Salesforce, ensuring key datapoints and workflows are supported between ERP and CRM processes. - Maintain system documentation, process workflows, and user guidance to support operational consistency. - Drive training and enablement activities for Sales, Customer Experience, and Sales Operations users. - Assume responsibility for other projects and duties as assigned by Sales Operations leadership or IT. - Responsibility directly tied to Watts Values (Integrity, Accountability, Continuous Improvement, and Transparency). - Travel Requirements: Minimal; occasional travel to business locations or team meetings as needed (up to ~10%). Required Qualifications - Hands-on experience supporting Salesforce Sales Cloud, Service Cloud, and other CRM environments. - Strong understanding of sales processes, pricing structures, discounting, and quoting mechanics. - Experience building Salesforce reports and dashboards to support sales performance and operational visibility. - Ability to analyze business requirements and translate them into effective system configurations. - Strong cross-functional communication and collaboration skills. - Bachelor’s degree in Business, Information Systems, Computer Science, or related field, or equivalent combination of education and experience. - Minimum of 5 years of progressive experience supporting Salesforce or enterprise CRM platforms in a Sales Operations, Revenue Operations, or Business Systems capacity. Preferred Qualifications - Salesforce Administrator certification. - Duet360 (Epicor) middleware integration experience. - Experience supporting complex or multi-product sales environments. - Exposure to Revenue Operations or Sales Operations processes. - Familiarity with integration touchpoints between Salesforce, ERP, or billing systems. Working Conditions While performing the job duties, you will primarily work in a remote office environment. This role requires the ability to support business partners across time zones and to collaborate virtually with cross-functional teams. Watts in it for you: Please note that the following benefits apply only to permanent roles and do not apply to internship roles. - Competitive compensation based on your skills, qualifications and experience - Comprehensive medical and dental coverage, retirement benefits - Family building benefits, including paid maternity/paternity leave - 10 paid holidays and Paid Time Off - Continued professional development opportunities and educational reimbursement - Additional perks such as fitness reimbursements and employee discount programs - Learn more about our benefit offerings here: https://tapintowattsbenefits.com/ How we work: At Watts, our culture is team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and continued success. And this is a place where you can have a big career. No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water. Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.