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Connected Together
Service Desk Analyst – After Hours
Location
Australia
Posted
92 days ago
Salary
0
Seniority
Senior
Job Description
Service Desk Analyst – After Hours
Centorrino Technologies
As part of the Service Continuity Service Desk team, your focus is to keep services running smoothly and ensure work is ready for a clean handover into the next business day. This is an entry-level role, so we’re focused on attitude, reliability, and how you work, not years of experience. - Maintain service desk operations after hours, ensuring continuity of support overnight. - Complete all onboarding and offboarding tasks, including user accounts, access, devices, and documentation, following defined standards and checklists. - Respond to after-hours incidents and service interruptions, assess impact, and take appropriate first actions. - Action or triage support requests that cannot wait until business hours. - Escalate high-impact or urgent issues to on-call subject matter experts internally within CT. - Monitor service desk queues to prevent overnight backlog and ensure a smooth transition to day teams. - Log and update tickets clearly in ConnectWise, using standard templates and accurate impact statements. - Provide clear and meaningful status updates to customers and internal teams during outages, delays, or extended work. - The working hours for this position will be Monday-Friday 9:30am-6pm Perth Time.
Job Requirements
- What You'll Bring:**
- A positive, dependable attitude and a strong sense of responsibility.
- Comfort working fully remote and independently, with the discipline to stay focused without direct supervision.
- An understanding that teamwork still matters, even when working alone after hours.
- Clear written and verbal communication skills.
- The ability to stay calm and follow process during incidents or high-pressure situations.
- Willingness to escalate when required and ask for help when something is outside your scope.
- Attention to detail when documenting work and handing over to day teams.
- A genuine interest in starting or building a career in IT and learning on the job.
Benefits
- Why You'll Love Working Here:**
- Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:**
- Extensive training and development opportunities that enable continual growth as part of your career planning.
- Extensive discounts and benefits to maximise your money.
- A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
- Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.
- CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.
- Note: A valid *Vulnerable People /* Working with Children Check (WWCC) and Police Check are required.*
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