• responsible for assessing the quality of the performance of our end user Service Desk • monitor Service Level Agreement (SLA) metrics and assess technical accuracy, customer service performance, and conformity to company policies and procedures • assist in developing, creating, and implementing quality processes and procedures • making recommendations for the overall program to enhance the customer experience • participate in design of monitoring formats and quality standards • perform monitoring and provide trend data to site management and Quality team • use quality monitoring data management system to compile and track performance at team and individual level • participate in customer and client listening programs to identify customer needs and expectations • provide actionable data to various internal and external support groups as needed • provide feedback to service desk team and managers • prepare and analyze internal and external quality reports for management staff review • communicate professionally with all levels of staff both internal and external

This is a remote opportunity. Strong preference to candidates that can work in Eastern timezone. We are not able to consider candidates internationally located at this time. Gradient AI: Gradient AI is revolutionizing Group Health and P&C insurance with AI-powered solutions that help insurers predict risk more accurately, improve profitability, and automate underwriting and claims. Our SaaS platform taps into one of the industry’s largest data lakes—tens of millions of policies and claims—to deliver deep, actionable insights. Trusted by leading carriers, MGAs, TPAs, and self-insured employers, Gradient AI has grown rapidly since our founding in 2018. Backed by $56M in Series C funding, we're scaling fast—and it's an exciting time to join the team. About the Role: We are looking for a detail-oriented and creative thinker to join our team as a Senior QA Engineer. The successful candidate will be responsible for ensuring the quality of our software products through the design, development, and execution of manual and automated test cases. This individual will collaborate with other members of the development team to identify and resolve issues before they are released into production. The ideal candidate is meticulous, comfortable working in an agile environment, a team player, strong communicator, and is ready to hit the ground running at a fast-growing AI startup. How you will make an impact: - Work collaboratively with cross-functional teams to identify business and functional test scenarios. - Develop, maintain, and execute test plans and test cases to ensure that all software features and functionality are thoroughly tested. - Document test cases of new features or existing functionality where applicable. - Develop and execute automated front-end testing scripts using industry-standard tools and technologies. - Maintain and update automated test cases to ensure that they meet functional and non-functional requirements. - Prepare and modify test data where needed. - Identify, troubleshoot, record, and document software defects. - Provide timely and detailed feedback to developers, stakeholders and project managers on software quality issues, test results and product performance. Communicate issues and risks to project teams and stakeholders. - Continuously monitor and improve the automated testing process to ensure that it is efficient, effective and aligned with industry best practices. Skills needed to succeed: - 7+ years of professional experience within software engineering and quality assurance of products. - Professional experience within data testing. - Strong verbal and written communication skills, including the ability to write clear and concise bug reports and test cases. - Experience writing manual test cases. - Experience with automated front-end testing using tools such as Selenium, Cypress, or automation frameworks such as WebDriver IO or Protractor. - Professional experience within data testing. - Strong knowledge of web development technologies such as JavaScript and React. - Solid understanding of software testing principles and methodologies, including functional testing, integration testing and regression testing. - Ability to work independently to solve complex problems and coach others on testing best practices. - Excellent problem-solving, analytical and debugging skills. - Experience working with database tools (SQL/MySQL). Bonus points for: - Experience with Python. - Experience with Zephyr. - Experience with Saucelabs. What We Offer: - A fun, team-oriented startup culture. - Generous stock options - we all get to own a piece of what we’re building. - Unlimited vacation days. - Flexible schedule that supports working from home. - Full benefits package includes medical, dental, vision, 401k, paid paternal leave, and more. - Ample opportunities to learn and take on new responsibilities. We are an equal opportunity employer. Salary Range: $130,000-150,000 base salary annually. This role is also eligible for an annual performance bonus, equity grant, and a comprehensive benefits package. In accordance with the Massachusetts Pay Transparency Law, we are providing a good-faith salary range for this position at the time of posting. The actual salary offered will depend on the level at which the candidate is hired, as well as their experience, skills, qualifications, and location. Compensation may grow over time through merit-based increases, promotions, and company-wide adjustments. If your salary expectations fall outside this range, we still encourage you to apply so we can have a conversation.

Summary: We're looking for 10-20 individuals to test our innovative AI video editing app on a daily basis over the course of one month. As a user, you'll provide feedback on the app's video generation quality. This is a fantastic opportunity for those interested in video editing and cutting-edge technology. Your insights will help us refine our product and enhance user experience. Ideal candidates should be enthusiastic, reliable, and comfortable taking daily videos. - No editing skills required, just take 5+ videos a day (5-60 seconds each) and we'll automatically send you a video at the end of the day. - Let us know if you like the video, if you would share it with friends and family, and if you would change anything - Time commitment 10-20 minutes a day - $400/month

We embrace passionate Team Members who consistently display our values: United, Informative, Approachable, Caring and Transparent. We are united in our collective effort to achieve member goals and proactively provide solutions tailored to individual Member needs. We are committed to ensuring that each Member receives a positive service experience and trusted financial advice. Join the Nuvision Team today! Let us be part of your career journey! The User Acceptance Testing (UAT) Lead is responsible for ensuring that technology solutions meet business objectives, member needs, and quality standards prior to production deployment. This hands-on, individual contributor role will lead all phases of the UAT process, including test planning, test case development, test data preparation, execution, defect tracking, documentation, and obtaining final business approval. The UAT Lead collaborates closely with business users, IT project teams, and external vendors to coordinate and execute comprehensive testing across multiple concurrent projects. The role requires strong analytical and communication skills to effectively validate system functionality, identify and resolve issues, and ensure readiness for deployment. To succeed in this role, the UAT Lead must be highly organized with strong attention to detail, proactive and self-motivated, and capable of managing multiple testing efforts simultaneously. The position requires strong problem-solving skills, the ability to work independently while fostering strong collaborative relationships, and comfort working under tight deadlines and shifting priorities. The UAT Lead also contributes to continuous improvement efforts by identifying enhancements to testing processes and exploring opportunities to increase efficiency, including potential use of test automation. Responsibilities: - Develop and oversee UAT strategies, test plans, and test scenarios aligned with business requirements. - This includes defining test objectives, scope, entry/exit criteria, establishing test data, and ensuring test readiness across all assigned projects. - Lead and coordinate the full UAT process by working closely with business users, IT teams, and vendors to ensure smooth and accurate execution of test cases, adherence to timelines, and alignment with project goals. - Execute test scripts and perform hands-on validation of new software features, system enhancements, and integrations prior to production deployment, including smoke and regression testing as required. - Manage defect identification, documentation, triage, and resolution. Collaborate with IT and vendors to ensure timely fixes and perform re-testing to validate solutions. - Provide consistent communication and reporting on UAT progress, risks, and issues. Prepare and present test results, obtaining final sign-off from business stakeholders to validate UAT completion. - Maintain comprehensive documentation including test cases, test results, defect logs, traceability matrices, and approval records to ensure clear auditability throughout the UAT lifecycle. - Support continuous improvement efforts by evaluating and enhancing testing methodologies, tools, and processes, including identifying opportunities for efficiency gains or test automation. - Treats all co-workers and members with respect. - Supports and participate in continuous improvement activities. - Represents the Credit Union in a positive and professional manner. - Other related duties as assigned. - Maintains member and other sensitive information with confidentiality. Minimum Qualifications: - 5 years of experience in Quality Assurance and User Acceptance Testing. - Experience with both manual and automated testing. - Demonstrated ability to manage multiple testing efforts across concurrent projects. - Knowledge of test planning, test case development, test data preparation, and test execution. - Knowledge of test management and defect tracking tools (e.g., Jira, Azure DevOps, HP ALM). - Understanding of testing methodologies, UAT lifecycle, and SDLC processes. - Strong organizational, analytical, and communication skills. - Ability to manage multiple priorities and deadlines in a fast paced environment. - Strong problem-solving skills with the ability to work independently and collaboratively. - Proficiency with project management software and collaboration tools. Preferred Qualifications: - Experience with test automation tools or automation frameworks. - Experience working in an Agile or hybrid development environment - Certified ScrumMaster (CSM) or equivalent Agile certification - IIBA ECBA / CCBA (for strong business analysis and requirements alignment) - ISTQB Foundation or Advanced Level (highly relevant for structured test practices) - Education: - Bachelor’s Degree or related experience in User Acceptance Testing Website: nuvisionfederal.com/careers Pay scale by applicable geographic location: - Texas: Min- $75,660,416 Mid- 94,575,520 Max- $113,490,624 The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and applicable experience within the industry, job related training/education, etc. Benefits: - Medical - Dental - Vision - Life Insurance - Flexible Spending Account - 401(k) Matching - Paid Time Off - Training Provided - Tuition Reimbursement Applicants must be legally authorized to work in the U.S. without the need for current or future sponsorship. Nuvision Credit Union is proud to be an Equal Opportunity Employer. At Nuvision Credit Union, we provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Nuvision Credit Union is committed to providing equal employment opportunities to all individuals, including those with disabilities. If you require a reasonable accommodation to complete the application or interview process, please contact our recruiting team at Recruiting@nuvisioncu.org. We will work with you to meet your needs in accordance with applicable laws.