Company Description Vuori is re-defining what athletic apparel looks like: built to move and sweat in but designed with a casual aesthetic to transition into everyday life. We draw inspiration from an active coastal California lifestyle; an integration of fitness, creative expression and life. Our high energy fast paced retail environment is reflected in the clothes we make. We aim to inspire others to take on all aspects of their lives with clarity, enthusiasm and purpose…while having a lot of fun along the way. We are proud to be an outlet for opportunity and for personal growth and success. Job Description The Retail Community Manager at Vuori is a people connector who actively collaborates with our retail stores, local studios, influencers and businesses to spread brand awareness and create extraordinary experiences. They will support current stores with local events, in-store activations, product seeding initiatives, and will play an integral part of training teams on the community process. What you'll get to do: - The Retail Community Manager will support both the Store Managers and Retail Marketing Managers in managing store community leads – reviewing and approving event proposals, supporting the team with resources and providing coaching. - Travel to stores when support or additional training is needed. - Attend bigger scale events when additional support is needed on ground at the store level. - Support the NSO team to assist with community in new markets with on the ground training and building the buzz around the new store opening events. - Implementing company culture/values/mission as a living breathing part of the entire team. - Staff training and development. - Grassroots sales and marketing strategy in the local communities. - Connection to new store teams that build relationships. - Ability to lead and manage community events. Community - You will be responsible for the relationships, networks, and the stores community strategy in the area with the intention of growing our brand. - You seek and attend local experiences and events and are knowledgeable on the upcoming fitness trends and instructors in your local community. - You support the execution of community initiatives (events & experiences). - You support the retail stores and the marketing team by creating a community database of athletic influencers and identifying key relationships in the community. - You help connect the store teams with influencers and neighboring businesses to build brand awareness. - You are a great coach and support for our retail stores. - Flexible availability is expected to meet the needs of community events in store and off site which includes travel, some early starts and/or late finishes and weekends. - You will be in close communication with the stores to ensure the teams are in the know of all upcoming experiences and anything needed for events. People - Ensure a positive experience in all interactions with potential candidates. - You are a people connector who loves to build pipelines of talent by creating great relationships with store teams. Training - Deliver a training program to Store Managers and Community Leads including brand, culture, operations and community. - Organize and implement team building days that focus on company culture, building relationships and teamwork. Qualifications Who you are: - Thrives in a high energy fast paced retail environment. - Enjoys going to a variety of fitness classes and connecting with both instructors and clients about the brand. - Demonstrates the ability to multi-task and work under pressure but also knows how to adapt when needed. - Fosters great relationships by putting people first, communicating with honesty and kindness and allows other to do the same. - Has an entrepreneurial nature and knows how and when to innovate to get great results. Additional Information Our investment in you: At Vuori, we’re proud to offer the following to our employees: - Health Insurance - Savings and Retirement Plan - Employee Assistance Program - Generous Vuori Discount & Industry Perks - Paid Time Off - Wellness & Fitness benefits The salary range for this role is $75,000 - $95,000 per year. Vuori is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. All your information will be kept confidential according to EEO guidelines. - Workplace Type: Remote - Department: HQ - Retail Admin - Compensation: USD 75000 - USD 95000 - yearly

• Play a key execution role in scaling the extraordinary results for Mighty Pro Hosts and their members today. • Join the onboarding process for new Mighty Pro Hosts, learning their brand voice and audience, and aligning on communication rhythms, content approval workflows, and role expectations before the community goes live. • Set up and manage community, online courses, challenges, and events for Mighty Pro Networks. • Execute monthly themes, a weekly activity calendar, and daily polls and questions designed in partnership with the Mighty Pro team and Host of that Mighty Pro Network. • Create high-quality content at scale — from newsletters and educational resources to member spotlights — adapting each deliverable to reflect the Host’s unique brand voice. • Set up surveys, schedule emails, and implement onboarding sequences that guide new members from their first day in the community. • Welcome new members and reply to member inquiries, both publicly and privately. • Guide members to relevant areas of the community, using automations to streamline navigation and enhance the member experience. • Support live events and challenges by coordinating logistics, publishing promotional materials, and handling real-time moderation, communication, and follow-up recaps. • Monitor analytics and adapt your execution to maintain high engagement, surfacing clear insights and trends. • Provide ongoing communication and reporting to Mighty’s Community Strategists and your set of Mighty Pro Hosts.

• Act as a representative of our brand, building meaningful connections with schools, educators, parents and caregivers, and young people. • Present our services in engaging and accessible ways, both in-person and online, through community events, workshops, and digital channels. • Plan and execute outreach initiatives that reflect the unique needs of local communities while maintaining alignment with broader brand and marketing goals. • Work closely with Field Managers and Marketing teams to provide feedback from the field and contribute to ongoing improvements in community outreach strategies. • Work closely with Partnership and Account Management teams to successfully support school district engagement initiatives. • Utilize social media platforms to create and share content that resonates with local audiences, driving engagement and awareness. • Assist in organizing and promoting local events, from webinars to community meetings, that highlight the benefits of our services. • Gather feedback from community members to inform future initiatives and improve outreach efforts.

This is a remote position. Position Title: Social Media Community Manager Base Salary: $63,855 to $82,993 annually DOE Benefits: Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs. Ziply Fiber is a local internet service provider dedicated to elevating the connected lives of the communities we serve. We offer the fastest home internet in the nation, a refreshingly great customer experience, and affordable plans that put customers in charge. As our state-of-the-art fiber network expands, so does our need for team members who can help us grow and realize our goals. Our Company Values: - Genuinely Caring: We treat customers and colleagues like neighbors, with empathy and full attention. - Empowering You: We help customers choose what is best for them, and we support employees in implementing new ideas and solutions. - Innovation and Improvement: We constantly seek ways to improve how we serve customers and each other.  - Earning Your Trust: We build trust through clear, honest, human communication. Job Summary The Social Media Community Manager will manage our community presence across online communities, with a strong emphasis on Reddit and discussion-driven platforms. This role sits at the intersection of social media, PR, customer care, and technical subject matter expertise, acting as the voice of the company while also serving as an internal advocate for our online communities of current and prospective customers. This role requires strong judgment, excellent written communication, and the ability to manage sensitive issues in fast-moving, public forums (occasionally in non-traditional hours). This role also requires cross-functional communication internally. Essential Duties and Responsibilities: The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed. Community Engagement & Growth · Help manage and improve brand reputation and deliver great customer experiences by engaging with prospects in online communities to support new customer acquisition. · Engage authentically with users, answering questions, clarifying technical issues and building trust. · Partner with Marketing to proactively seed conversations, share announcements, and introduce thought leadership into relevant communities. · Identify emerging trends, sentiment shifts, and recurring topics within the community and surface to appropriate internal partners. Incident & Crisis Management · Serve as a frontline responder during outages, incidents, or reputational issues, especially in public forums. · Apply strong judgment to determine when and how to respond, escalate or hold back. · Coordinate with PR, Legal, Network Operations, and Leadership during sensitive or high-impact events. · Draft and deliver clear, accurate, and empathetic messaging under pressure. Social Customer Care & Triage · Work closely with social customer care representatives to triage issues surfaced in community channels. · Identify when community posts require direct customer support follow-up vs. public response. · Ensure issues raised in communities are tracked, documented, and resolved appropriately. · Escalate recurring or high-risk concerns to internal stakeholders and leadership. Cross-Functional Collaboration · Act as a bridge between Community, Marketing, Customer Care, Network/Engineering and Leadership. · Translate technical network topics into customer-friendly explanations. · Provide community insights and reporting to inform product, network and communications strategies. · Provide feedback/direction to Care Teams when quality of service or experience opportunities are identified by manager or community. Tools & Reporting · Use native channels or social media management platforms (Sprinklr) to monitor, publish conversation topics and report on engagement. · Track response effectiveness and issue resolution trends. · Highlight community wins, risks and opportunities. Other Duties · Performs other duties as required to support the business and evolving organization. Required Qualifications: · High school diploma or GED. · Minimum of five (5) years of experience in social and online community management. · Strong knowledge of fiber internet, broadband networks, ISP operations or related industries like wireless or B2C technical subscription services. · Proven experience managing Reddit or similar discussion-heavy communities at scale. · Strong technical aptitude and ability to engage credibly with highly informed users. · Demonstrated experience in PR, crisis communications, incident response or issue management. · Excellent written communication skills with a clear, confident and human tone. · Detail-oriented and organized with customer follow-up and ability to manage multiple conversations in different channels. · Experience collaborating with social customer care teams and triaging customer issues. · Experience working cross-functionally to obtain clear, actionable information and translate to customer-friendly communications. · Willingness to work flexible hours, including evenings or weekends as situations require. Preferred Qualifications: · Hands-on experience with Sprinklr or other enterprise social media management platforms. · Background working closely with network operations or engineering teams. · Familiarity with social listening, sentiment analysis and escalation workflows. Knowledge, Skills, and Abilities: · Ability to work independently and apply sound judgment and reasoning skills to a variety of situations. · Ability to multi-task and collaborate effectively with other personnel to meet deadlines. · Strong verbal and written communication, attention to detail, and organizational skills. · Ability to work within critical deadlines. · Ability to adjust to rapidly changing priorities and schedules. · Ability to provide excellent customer service. Work Authorization Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available for this position. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking, or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work Environment Work is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system. The work is primarily a modern office setting. At all times, Ziply Fiber must be your primary employer. Unless otherwise prohibited by law, employees may not hold outside employment nor be self-employed without obtaining approval in writing from Ziply Fiber. In holding outside employment or self-employment, employees should ensure that participation does not conflict with responsibilities to Ziply Fiber or its business interests. Diverse Workforce / EEO: Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the presence of a non-job-related handicap or disability or any other legally protected status. Ziply Fiber requires a pre-employment background check as conditions of employment. Ziply Fiber may require a pre-employment drug screening. Ziply Fiber is a drug free workplace. #ZFOR