• Own the success and value attainment of a portfolio of up to 75 SMB and digitally supported customers • Help customers operationalize Totango to drive measurable improvements in customer retention, growth, and lifecycle management • Reinforce best practices and strategic use cases that help customers maximize the value of the platform • Monitor account health, engagement signals, and product usage to ensure customers are progressing toward value • Drive proactive renewal conversations that reinforce business impact and platform value • Identify potential risks early and work cross-functionally to mitigate them ahead of renewal • Engage customers on a monthly or as-needed cadence depending on risk, value milestones, or renewal proximity

• Define and execute a plan to grow the affiliate channel across key markets • Identify, negotiate, and maintain relationships with affiliates, networks, and media partners to drive high-quality traffic • Use analytics and reporting to track channel performance, refine campaigns, and make data-led decisions • Work with marketing, product, BI, and compliance teams to align affiliate activity with broader company goals • Maintain strict adherence to regulatory requirements • Guide and mentor the affiliate team, setting clear priorities and encouraging professional development

• Provide exemplary support to both applicants and clients across multiple platforms • Take a hands-one approach to provide excellent service and support • Handle high-volume calls and correspondence • Assist in managing group email accounts, as assigned, in a professional, courteous and timely manner • Address applicant and client needs with high-quality results • Exhibit exemplary customer service skills • Maintain relevant notes/documentation in applicant and organizational accounts • Data entry, as necessary, to update and maintain internal systems and records • Perform job functions with an upbeat and friendly attitude • Exercise excellent judgement in decision-making to routinely deliver exceptional support • Work with various departments internally, as necessary, to meet the needs of applicants and clients • Work as an effective team member, listening with others and contributing to the overall success of the Company • Perform other duties or projects as assigned.

• Provide exemplary support to both applicants and clients across multiple platforms. • Assist both applicants and clients by phone, email, and online chat throughout the day. • Take a hands-one approach to provide excellent service and support. • Handle high-volume calls and correspondence. • Assist in managing group email accounts, as assigned, in a professional, courteous and timely manner. • Address applicant and client needs with high-quality results. • Exhibit exemplary customer service skills. • Maintain relevant notes/documentation in applicant and organizational accounts. • Data entry, as necessary, to update and maintain internal systems and records. • Perform job functions with an upbeat and friendly attitude and the ability to maintain a positive, empathetic and professional demeanor. • Exercise excellent judgement in decision-making to routinely deliver exceptional support. • Work with various departments internally, as necessary, to meet the needs of applicants and clients. • Work as an effective team member, listing with others and contributing to the overall success of the Company. • Perform other duties or projects as assigned.