The industry's only Composable Customer Success platform
Portfolio Value Partner
Location
United States
Posted
68 days ago
Salary
$70K - $80K / year
Seniority
Junior
Job Description
Portfolio Value Partner
Totango
• Own the success and value attainment of a portfolio of up to 75 SMB and digitally supported customers • Help customers operationalize Totango to drive measurable improvements in customer retention, growth, and lifecycle management • Reinforce best practices and strategic use cases that help customers maximize the value of the platform • Monitor account health, engagement signals, and product usage to ensure customers are progressing toward value • Drive proactive renewal conversations that reinforce business impact and platform value • Identify potential risks early and work cross-functionally to mitigate them ahead of renewal • Engage customers on a monthly or as-needed cadence depending on risk, value milestones, or renewal proximity
Job Requirements
- 1–3 years experience in Customer Success, Account Management, or a similar customer-facing role
- Experience managing multiple customer relationships in a SaaS or technology environment
- Strong communication and relationship management skills
- Ability to prioritize and manage a high-volume portfolio of customers
- Data-driven mindset with the ability to interpret health signals and renewal indicators
- Comfort working in a fast-moving environment where processes evolve
Benefits
- Health insurance
- Flexible work arrangements
- Professional development
- Paid time off
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