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Totango

The industry's only Composable Customer Success platform

Portfolio Value Partner

Affiliate ManagerAffiliate MarketingFull TimeRemoteJuniorTeam 51-200H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

68 days ago

Salary

$70K - $80K / year

Seniority

Junior

Bachelor Degree1 yr expEnglish

Job Description

Portfolio Value Partner

Totango

• Own the success and value attainment of a portfolio of up to 75 SMB and digitally supported customers • Help customers operationalize Totango to drive measurable improvements in customer retention, growth, and lifecycle management • Reinforce best practices and strategic use cases that help customers maximize the value of the platform • Monitor account health, engagement signals, and product usage to ensure customers are progressing toward value • Drive proactive renewal conversations that reinforce business impact and platform value • Identify potential risks early and work cross-functionally to mitigate them ahead of renewal • Engage customers on a monthly or as-needed cadence depending on risk, value milestones, or renewal proximity

Job Requirements

  • 1–3 years experience in Customer Success, Account Management, or a similar customer-facing role
  • Experience managing multiple customer relationships in a SaaS or technology environment
  • Strong communication and relationship management skills
  • Ability to prioritize and manage a high-volume portfolio of customers
  • Data-driven mindset with the ability to interpret health signals and renewal indicators
  • Comfort working in a fast-moving environment where processes evolve

Benefits

  • Health insurance
  • Flexible work arrangements
  • Professional development
  • Paid time off

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