This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description At TurnPoint, a leading Managed Service Provider (MSP), we are pioneering innovative technical solutions that are transforming the ways businesses operate. We are looking for an energetic, detail-oriented, and dedicated System Engineer to join our dynamic team and help us push the boundaries of what's possible. In this unique and rewarding role, you will drive the successful delivery of advanced technical projects, from robust desktop support escalations to the design and implementation of infrastructure within Office 365 and Azure. Every day will offer new challenges as you navigate complex projects, managing both your own tasks and those of your team members. Your technical expertise will be crucial in providing top-tier support for our diverse clients, ensuring smooth project progression, and escalating technical issues when necessary. You will have the autonomy to solve complex problems while also collaborating closely with our team to deliver world-class solutions. At the same time, you will be a steward of efficiency, monitoring your workflow to ensure tasks are moving forward and contributing to the growth of our internal documentation. Your efforts will be instrumental in continuously improving our service quality and in driving the success of our clients. Qualifications - Experience with Windows 11+ - Experience with Windows Server 2022+ - Experience with Apple Operating Systems - Experience with Microsoft 365 - Experience with Microsoft Azure - Experience with Microsoft Intune & Autopilot - Experience with Microsoft Defender & Sentinel - Experience with Microsoft Azure Virtual Desktop - Experience with Microsoft Lighthouse & GDAP - Experience with Microsoft Fabric Requirements - Act as primary liaison between clients and internal technical team. - Utilize effective communication skills to properly inform and apprise the team of issues. - Walk clients through the problem-solving process in plain language terms, on their tech level. - Ensure proper recording, documentation and closure of all client inquiries using online tools. - Conduct review of client monitoring and backups pertaining to tech projects, escalating issues as needed to CTO. - Perform daily technical client work remotely. - Work efficiently through your projects and tasks to ensure that deliverables are met in a timely manner. - Close support issues within Service Level Agreements. - Self-assign tech work and troubleshoot accurately. - Effectively utilize online tools: Zendesk, Asana, OneNote and others as required. - Ability to move equipment and lift 50 lbs. as required. - Record and document tech processes into TurnPoint Tech Manual. - Record and document client environments to maintain current client technical documentation. - Identify missing documentation, initiate, and complete supplemental documentation where needed. Benefits - Competitive salary commensurate with experience. - The salary for this role is ₱1,100,000 to ₱1,500,000. Company Description At TurnPoint, you'll be part of a team that values collaboration, innovation, and diverse perspectives. We believe in continuous learning and invest in the growth of our employees, including continuous growth and professional development.

• Drive successful delivery of technical projects • Provide top-tier support for diverse clients • Collaborate with technical team and clients • Conduct daily technical client work remotely • Troubleshoot and deliver accurate tech work • Monitor projects and oversee deliverables • Assist with client onboarding and project management • Record and document technical processes and client environments

• Define the long-term cloud vision, roadmap, and reference architectures across multi-cloud environments (AWS & Azure). • Lead enterprise-wide cloud adoption and transformation strategies, setting and enforcing architecture standards, governance, and compliance policies. • Act as the highest-level technical authority for designing and implementing secure, scalable, highly available, and resilient cloud ecosystems. • Solve the most unique and complex problems with a broad, cross-functional impact, often requiring significant departures from traditional approaches. • Provide mastery-level expertise in core and advanced AWS and Azure services (e.g., EC2, S3, VPC, IAM, RDS, Lambda, ECS/EKS, VMs, Blob, VNet, Azure AD, SQL DB, Functions, AKS). • Architect and optimize enterprise-grade Terraform and other IaC frameworks (CloudFormation, ARM templates) for scalable, secure infrastructure automation. • Drive automation strategy, establishing new processes and technologies to enhance performance, reliability, and security for provisioning, config management (Ansible), and CI/CD pipelines (Jenkins, GitLab CI, AWS CodePipeline, Azure DevOps). • Drive multi-million dollar cost optimization initiatives by designing and implementing advanced cost-saving strategies, overseeing vendor negotiations, and managing cloud licensing models; lead capacity planning and performance optimization for critical, high-scale systems. • Develop and enforce stringent cloud security and compliance standards (e.g., SOC 2, HIPAA, ISO 27001) at an organizational level. • Provide expert guidance on IAM, network security, encryption, and audit processes. • Architect and oversee the execution of enterprise-level Disaster Recovery and Business Continuity Planning (DR/BCP) for the entire cloud footprint.

• Design and implement SAP cloud solutions with a focus on ABAP RESTful Programming, Fiori/UI5, SAP Cloud Integration, and form development • Collaborate with stakeholders to understand business requirements and translate them into technical solutions • Lead the implementation and integration of SAP cloud solutions • Provide technical guidance and support to development teams • Ensure the scalability, reliability, and security of SAP cloud solutions • Conduct system performance analysis and optimization • Stay up to date with the latest SAP technologies and best practices • Engage with customers to provide technical expertise and support