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Producing responsible packaging for food, beverage, pharmaceutical, medical, home and personal-care, and other products.
Field Service Engineer
Location
Ireland
Posted
85 days ago
Salary
0
Seniority
Senior
Job Description
Field Service Engineer
Amcor
• Provide regional technical service support with flexibility at customer and machine manufacturer sites for all Segments and Business Units of Amcor EMEA. • Supported areas include growth opportunities, quality related events, business continuity activities and Product Development assistance. • The role also serves as a liaison with machine suppliers to facilitate collaboration in resolving issues at customers as well as running development trials. • Autonomously provide physical or remote Field Technical Support across customer’s and machine supplier sites across a multitude of Segments and Applications. • Rigorously follow up each visit with a detailed and timely field service report for internal/external communication, include any Market Insights collected. • Submit monthly report to direct manager. • Actively support customer packaging trials from first attempt through to industrial qualification/ramp up. • Raise any onboarding concerns/risks to the relevant internal stakeholders. • Contribute to Growth by supporting trials for New Business Opportunities with existing and developing product portfolio. • Rigorously complete/update tracker for the growth opportunities collaborated in. • Keep line Manager abreast of constraints or blockers. • Autonomously work to a set deadline on various ad-hoc administrative/reporting tasks. • Support Quality related issues by collaborating with other functions and the customer to scope, troubleshoot and resolve packaging material/machine/product interaction issues in a timely manner. • Assist in maximizing claim recovery where possible and minimizing impact to Amcor and its customers. • Collaborate with external third parties like OEMs to help solve issues. • Propose recommendations internally and externally to prevent recurrence. • Contribute to maintaining existing business by providing technical assistance to trials related to specification changes, alternative raw material validation, Business Continuity Plans, plant transfers etc. • Provide support to Product Development peers by trialing new products at OEMs and/or customer sites in order to assess machineability/suitability. • Assist with the acquisition of key information needed from the customer in order to support the new product development. • Autonomously maintain schedule and work with internal peers to best meet the schedule needs of the customers. • Focus on customer management and satisfaction through on-site support and involvement in new product development. • Master technical knowledge of a maximum range of packaging machinery types, pack formats and applications across multiple Segments. • Embody Amcor's Safety Value and follow all Safety rules/guidelines. • Demonstrate cost discipline.
Job Requirements
- University engineering/science degree or equivalent industry experience
- Proven experience in a similar role in the flexible packaging or packaging machinery industry
- Good understanding of flexible packaging converting processes and customer packing/filling equipment
- Knowledge of packaging validation procedures
- Willingness to travel up to 70% of time with a degree of flexibility to meet the needs of internal and external stakeholders
- Fluent in English.
- Additional European languages are a plus.
- Strong communication/interpersonal skills for external and internal cross-functional interactions.
- Strong focus on customer with team working spirit.
- Demonstrate solid technical and problem solving skills.
- Ability to work in a fast-paced dynamic environment and handle pressure.
- Rigor and attention to detail.
- Ability to organize own work, self-manage, prioritize and drive results.
- Proficiency with common IT tools (MS Outlook, MS Office, MS Teams).
- Previous experience with Salesforce.com is a plus.
Benefits
- Remote work options
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