Title: Card Services Specialist Location: Portsmouth United States Job Description: Why Choose Bottomline? Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team! The Role We are looking for a Card Services Specialist to innovate and grow with us in Portsmouth, NH/ Hybrid or Remote in the U.S. The Paymode Card Services Specialist plays a critical role as the first point of contact in working with our Vendor community to resolve challenges or delays in processing card payments, educating Vendors on best practices, and sharing information on product features that will add value to the Vendor's experience. This role is primarily focused on outbound phone and email communication and internal collaboration. How you'll contribute: - Make outbound phone calls and send outbound emails to Card Vendors who have payments pending expiration - Work directly with existing customers accepting physical and virtual credit card payments to assist/educate them on Paymode pending Card payments reporting and successful swiping before expiration - Utilize effective communication (written and verbal) both externally with customers and internally with key stakeholders to resolve challenges and drive successful card processing - Extensive research to ensure accurate information is provided to internal colleagues for external Vendors/Payers to ensure client delight - Direct growth by educating in-network customers on new functionalities/features or by enrolling extended network customers into Paymode - Collaborate with team members on innovation, process improvements, and problem-solving - Effectively use tools to communicate via phone, email, screen share, and/or other technology If you have the attributes, skills, and experience listed below, we want to hear from you! - 3-4+ years of Payments/Customer Service experience - Proficiency in utilizing the Microsoft Office Suite, especially Excel - Strong communication (verbal/written) and customer service skills - Propensity for team collaboration and positive attitude in the face of urgent, critical tasks - Excited to analyze situations, gain diverse skills, enhance work output, and engage in robust problem-solving with teammates - You enjoy multi-tasking, learning multi-disciplinary skills, and thrive on learning new - Detail-oriented, organized, and able to make decisions with a sense of urgency based on known deadlines and Client Delight - Ability to perform self-guided research using a variety of internal tools, phone, and email - Identify, improve, and follow existing policies and procedures while consistently applying them in daily duties - Be ready and willing to adapt to positive change in a dynamic, growing environment - Bachelor's degree in accounting, finance, economics, or similar field (preferred), Not Required We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We're proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone. Create a Job Alert Interested in building your career at Bottomline? Get future opportunities sent straight to your email.

Role Description We’re looking for a results-driven Customer Service Representative with excellent interpersonal skills to actively engage customer prospects. You will provide complete and appropriate solutions for every customer in order to boost our customer service. - Collaborate with management staff to stay updated on new products, services, sales techniques, and policies - Interact with customers in a friendly and professional manner while actively listening to their concerns - Provide effective solutions and support to ensure that no customer is left dissatisfied - Handle confidential customer information with sensitivity and discretion while completing new sales transactions - Greet, qualify, recommend products/services and close every sale - Suggest areas of improvement to management staff to increase consumer satisfaction Qualifications - High School Diploma or GED - Experience in customer service, retail, or sales - Ability to multi-task and focus in a fast-paced environment - Positive attitude and the ability to be patient while communicating with customers - Team player who can work independently - Outstanding service orientation and strong interpersonal skills that create positive relationships with fellow team members and customers

Provide exceptional customer service while managing account activities, resolving issues, and coordinating with stakeholders to enhance operational efficiency and optimize customer satisfaction. Collect feedback to drive continuous improvement in...

Role Description The Bilingual Case Manager is responsible for managing all the aspects of the enrollment, reimbursement process, and service coordination for patients who have been prescribed the drug by physicians. The Bilingual Case Manager will provide drug coverage support to physicians and patients, follow up on submissions pertaining to obtaining coverage through private and provincial drug plans, ensure patients have access to their prescribed treatments in a timely manner, and provide continuous support for patients through excellent communication skills and available resources to ensure patients have easy access to their prescribed therapy. A Day in the Life (What you will do here): - Responsible for the timely enrollment of the patient into the Patient Support Program. - Collaborate with the patient, insurer and physician regarding the documentation necessary for maximal reimbursement coverage, including the investigation of all public and private insurers and supporting employer escalations as required. - Reviews patient status and assists the prescribing physician to prepare documentation for public or private coverage by reviewing patient charts, assessing previous therapies and tests. - Provides therapy guidelines/education on the program to manage patient and physician expectations. - Collects information and conducts patient financial assessment eligibility based on program guidelines. - Ensures patient services are coordinated and tracked in a timely manner resulting in quick and continued access to therapy. - Reports Adverse Events / Severe Adverse Events (AE / SAEs) following approved SOPs. - Maintain service levels in case management, including telephone answer rates, time to initial contact with the patient, Adverse Events reported within twenty-four hours of receipt and any other KPIs established as the Program level. - Electronically updates the Customer Relationship Management (CRM) tool by providing timely patient and clinic information. - Fosters and promotes a spirit of teamwork while working with internal patient support teams. - Acts as a liaison and provides ongoing feedback to the Program Manager based on observations in the field and feedback from customers as it pertains to quality of services, training, and other areas of importance. - Identifies obstacles to obtaining coverage and channels this information to the Program Manager and/or Assistant Program Manager. - Completes all relevant reports (time sheets, expenses, mileage, validate CRM reports, etc.) as per specified timelines and as per required standards. - Additional duties as requested by the Manager. Qualifications - A Bachelor’s degree - 2-3 years of experience in Patient Support Program - Bilingualism (English and French) is required - Experience with reimbursement billing, special access, the appeals process, and conducting field-based reimbursement support and consultation is an asset - Knowledge of private and public reimbursement structure, systems, and the process is an asset - Experience in oncology, rare disease considered an asset - Advanced knowledge of the pharmaceutical distribution industry - Must be able to work from home and have a quiet, private home office space - Strong analytical skills including interpretation of regulation and legislation - Excellent customer service, problem-solving, and conflict resolution skills - Effective interpersonal skills - Typing skills and ability to be a strong functional user of various computer-based programs Requirements - Your commitment to providing a high level of service to your internal and external clients. - You are highly adaptable with a track record of success during times of growth and organizational change. - You have a proven track record of developing trust and influence at multiple levels. - You demonstrate an impactful and candid communication style. - You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders. Benefits - Competitive Salary and generous vacation entitlement - Wellness Program (5 paid days off for your well-being!) - Paid Sick Days - Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance - Employee & Family Assistance Program - RRSP Matching Program Company Description A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology and experienced, cross-functional teams. Our core capabilities include: - Specialty Pharmacy Services - Customized Solutions for Warehouse, Wholesale & Distribution - Patient Support Programs - HCP & Clinic Services