• Ensure we collect data and feedback on the product in the most effective way possible. Then deploy it to increase retention and adoption while decreasing churn. • Hyper optimize onboarding to increase set up and adoption rates • Optimize the customer experience of existing features to increase use, ease of understanding and results. • Improve how we communicate results, success and interact with the customer via our dashboard and communications. • Figure out where the software is confusing or failing customers. Then design elegant and simple solutions to improve the experience. • Work hand and hand with support to figure out the best ways to retain and improve customer experience. Create and improve our bug/error detections systems. Then prioritize maintenance and fix priority based around what's most important in relation to retention so that our work is as effective as possible. • Work hand and hand with our development teams in achieving all the goals above. • Be a one-person army in the beginning—hands-on, all-in

Role Description The Director of Financial Systems owns the strategy, governance, and optimization of the organization’s SAP financial systems and financial technology ecosystem. This role serves as the bridge between FP&A, Accounting, and Technology, ensuring financial data is accurate, timely, and actionable. The role partners closely with business leadership to ensure SAP solutions support efficient operations, scalable growth and is aligned with business goals. The Director serves as the business owner for SAP Finance modules and drives process efficiency through automation and best-in-class system design. Job Roles and Responsibilities - Role reports to VP, Corporate Controller. - Serves as the primary systems partner to FP&A, Accounting and Technology as well as collaborating with Procurement and business leadership. - Owns and optimizes SAP systems supporting Record-to-Report, Order-to-Cash, SAP Analytics Cloud (SAC), and ARIBA. - Translates Finance requirements into scalable system solutions and data models. Gathers requirements, functional design, testing, and deployment for SAP finance changes. - Leads upgrades, rollouts and continuous improvements along with managing SAP enhancement backlog and prioritizes initiatives based on business value. - Ensure SAP financial systems comply with SOX, audit, and regulatory requirements. Partners with Internal Audit, External Audit and Technology on control design and remediation. - Maintain strong data integrity, master data governance, and system controls. Ensures consistency and accuracy of financial data across SAP and downstream systems. - Ensures compliance with HIPAA regulations and requirements. - Demonstrates Company’s Core Competencies and values held within. - The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary. Qualifications - Minimum Bachelor’s degree in Finance, Accounting, Information Systems, or related field. - Minimum 10+ years of experience in SAP financial systems or finance transformation roles. - Deep functional expertise in SAP and experience leading SAP implementations, upgrades, or S/4 HANA migrations. - Experience with SAP BW/4HANA, SAP Analytics Cloud, or Group Reporting. - Experience in complex, multi-entity or global SAP environments. - Strong understanding of accounting principles and finance processes. - Experience with SOX controls, audits, and SAP security concepts. - Proven leadership and cross-functional collaboration skills. - Ability to bridge finance, technology, and business stakeholders. - Detail-oriented with a focus on governance and outcomes. Requirements - The salary range for this position is $150k-$180k. Specific offers take into account a candidate’s education, experience and skills, as well as the candidate’s work location and internal equity. - This position is also eligible for health insurance, 401k and bonus opportunity. Benefits - Medical (PPO & HDHP), dental and vision coverage. - Pre-tax Savings Account (FSA & HSA). - Life & Disability Insurance. - Paid Parental Leave. - 401(k) company match. - Employee Stock Purchase Plan. - Generous Paid Time Off -- accrued based on years of service. - 10 paid company holidays. - Tuition reimbursement. - Employee Assistance Program. - Sick time benefits -- for eligible employees, one hour of sick time for every 30 hours worked, up to a maximum accrual of 40 hours per calendar year, unless the laws of the state in which the employee is located provide for more generous sick time benefits. EEO Statement Claritev is an Equal Opportunity Employer and complies with all applicable laws and regulations. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status. Application Deadline We will generally accept applications for at least 5 business days from the posting date or as long as the job remains posted.

Role Description In this role, the successful candidate will focus on leading and optimizing the end-to-end procurement lifecycle, with a strong focus on front-end governance, PR/PO compliance, and stakeholder engagement. This role drives adoption, accountability, and process excellence across sourcing, requisitioning, purchasing, contracting, and invoice enablement. The Director drives operational excellence, standardization, and digital transformation across procurement operations, ensuring efficiency, compliance, and value realization. In partnership with Finance, IT, and business stakeholders, this role leads transformation initiatives that enhance systems, improve supplier engagement, and deliver scalable, data-driven solutions, advancing standardization, digital enablement, and operational performance across the S2I lifecycle. Qualifications - Bachelor’s degree is required, MBA or further advanced degree is desirable - Minimum 10 years’ experience in procurement, vendor management, procurement operations, or vendor enablement leadership - Strong expertise in SAP Ariba (Vendor Management, Sourcing, Contracts, or Procure-to-Pay modules) - Experience leading global vendor onboarding or digital enablement programs - Advanced analytical and data-driven problem-solving skills - Proven ability to influence stakeholders and drive change through data - Experience with leading cross-functional teams effectively, and rolling out enterprise initiatives - Strong verbal and written communication skills, with the ability to confidently present complex information to senior executives - Identify and drive change and continuous improvement opportunities - Comfortable with ambiguity and adapt to changing business needs and priorities - Strong process & project management experience - Individual in this position must be able to work in a standard office environment, including extended periods of computer use and operation of typical office equipment Requirements - Define and execute the enterprise Source-to-Invoice lifecycle strategy aligned with organizational objectives - Lead end-to-end S2I operations, including sourcing support, contracting enablement, requisitioning, purchasing, and invoice enablement - Drive process standardization, automation, and continuous improvement initiatives to reduce cycle times and improve accuracy - Oversee procurement systems and tools (e.g., SAP Ariba), ensuring optimal configuration, adoption, and performance - Partner with IT and Finance to deliver digital transformation initiatives, including automation, analytics, and AI-enabled solutions - Establish and monitor KPIs to measure operational performance, compliance, and value delivery - Lead supplier onboarding, enablement, and compliance programs to enhance supplier experience and data quality - Ensure adherence to procurement policies, regulatory requirements, and audit standards - Identify and mitigate risks across supplier and procurement processes - Build and lead a high-performing team, fostering a culture of accountability, continuous improvement, and customer focus - Manage stakeholder relationships and drive adoption of procurement best practices across the organization - Collaborate, coordinate, and communicate across disciplines and departments - Ensure compliance with HIPAA regulations and requirements - Demonstrate Claritev’s Core Competencies and values - The responsibilities outlined above are not to be construed as all-encompassing. Other duties may be required or assigned as necessary Benefits - Medical, dental and vision coverage with low deductible & copay - Life insurance - Short and long-term disability - Paid Parental Leave - 401(k) + match - Employee Stock Purchase Plan - Generous Paid Time Off – accrued based on years of service - 10 paid company holidays - Tuition reimbursement - Flexible Spending Account - Employee Assistance Program - Sick time benefits – for eligible employees, one hour of sick time for every 30 hours worked, up to a maximum accrual of 40 hours per calendar year Company Description At Claritev, we pride ourselves on being a dynamic team of innovative professionals. Our purpose is simple - we strive to bend the cost curve in healthcare for all. Our dedication to service excellence extends to all our stakeholders – internal and external - driving us to consistently exceed expectations. We are intentionally bold, we foster innovation, we nurture accountability, we champion diversity, and empower each other to illuminate our collective potential. Be part of our amazing transformational journey as we optimize the opportunity towards becoming a leading technology, data, and innovation voice in healthcare. Onward and Upward!!!

Role Description As the Director, Cloud Services, you will be a trusted advisor and subject matter expert, bringing a depth and breadth of knowledge and expertise in leading, directing and developing the overall operations and delivery of Kinaxis’ cloud infrastructure and services. - Provide strategic leadership for the CPE organization, spanning cloud infrastructure, platform services, and operational enablement. - Lead and develop CPE managers and senior technical leaders, setting clear expectations for execution, quality, and delivery. - Evangelize CPE best practices across development, operations, and product teams to align technology with service delivery outcomes. - Own end-to-end quality and release management for cloud platform capabilities, ensuring consistent standards and accountability across teams. - Partner closely with Platform Validation and quality leadership to close gaps in current quality practices. - Ensure release processes balance speed, safety, and customer impact, with clear go/no-go accountability. - Ensure platform reliability, scalability, and security through strong operational processes, observability, and incident management. - Oversee on-call models, escalation paths, and continuous improvement following incidents. - Drive continuous improvement in operational maturity across the CPE organization. - Work closely with Product, R&D, Security, and Cloud Services leadership to align priorities, roadmaps, and execution. - Act as a senior stakeholder in platform-related decision-making, representing CPE at leadership forums. - Build and evolve the CPE org structure to meet current and future business needs. - Coach and develop high-potential leaders and senior engineers. - Partner with HR and leadership on workforce planning, hiring, and succession. - Stay informed about emerging technologies and industry trends in cloud computing. Qualifications - BS or BA in Computer Science, Information Systems, or demonstrated equivalent experience. - 10+ years of progressive experience in QA, DevOps or Cloud Operations in a high-tech, global organization. - 5+ years of experience leading a team responsible for the delivery and operation of cloud infrastructure and services. - Proven experience leading multiple engineering teams or managers in a cloud or platform engineering environment. - Strong background in cloud infrastructure, platform engineering, or SRE-adjacent domains. - Demonstrated ownership of quality, reliability, and release practices at scale. - Strong cross-functional leadership and communication skills. - Experience influencing senior stakeholders and driving alignment across organizations. - Highly skilled in managing multiple complex projects and changes that have organizational impact. - Results oriented with experience providing detailed content/presentations for consumption at senior levels. - An articulate and professional communicator with the ability to provide clear, concise messaging (verbal and written) to multiple audiences and platforms. - Advanced analytical, problem solving, and critical thinking skills with the ability to coordinate input from multiple sources to develop impactful recommendations. - Agile and adaptable; excels at managing and prioritizing workloads in an environment of ongoing urgency, ambiguity, and change. - Strong relationship-building and influencing skills and the ability to prioritize business requirements appropriately through a collaborative partnership approach. Requirements - Familiarity with Information Security industry standards/best practices and relevant regulations (e.g., SSAE16, PCI DSS, NIST, ISO27000). - Prior ownership of release governance or quality programs. - Experience working closely with product validation or QA organization. - Expertise with public cloud solutions; AWS, Azure, GCP. - An exceptional collaborator; experience partnering with technology R&D teams and leaders to develop infrastructure and operational solutions. - Technical understanding of modern data center technologies such as virtualization, SAAS, PAAS, IAAS, operating systems, local and wide area networking, compute, storage, data protection and retention, configuration management, provisioning and orchestration and process automation. Benefits - Flexible vacation and Kinaxis Days (company-wide day off on the third Friday of every month). - Flexible work options. - Physical and mental well-being programs. - Regularly scheduled virtual fitness classes. - Mentorship programs, training, and career development. - Recognition programs and referral rewards. - Hackathons.