Hosting- und Cloud-Lösungen
Customer Service Representative
Location
Germany
Posted
68 days ago
Salary
0
Seniority
Senior
Job Description
Customer Service Representative
netclusive GmbH
• Customer support (1st and 2nd level) via email, telephone and ticketing system • Order processing • Installation, configuration and maintenance of server systems (Linux, Windows) • Planning and configuration of information and telecommunications systems • Testing of equipment and systematic fault diagnosis and troubleshooting during incidents • Administration and monitoring of server and network infrastructures • Product consultation for new and existing customers • Support and assistance with projects (internal/external)
Job Requirements
- Completed vocational training as an IT specialist in system integration (Fachinformatiker Systemintegration) or a comparable IT qualification
- Good knowledge of common Linux distributions (Debian, Ubuntu, RedHat, CentOS, SUSE)
- Knowledge of Windows Server operating systems desirable
- Knowledge of PHP and HTML
- Business-fluent German (C1 GER) required for daily communication
- Good command of English
- Experience with virtualization technologies desirable
- Experience with web and server management interfaces (Confixx, Plesk, Parallels Virtual Automation, VMware) desirable
- Basic ITIL knowledge desirable
Benefits
- Secure job with performance-related remuneration
- Freedom to shape your work
- Career prospects in a growing company
- Pleasant, open corporate culture with flat hierarchies
- Friendly and collegial working atmosphere
- Company car
- Discounted products from netclusive
- Company pension scheme
- Home office (remote work)
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