• Ensure high levels of data quality, integrity, and governance so product recall, regulatory, and quality data effectively support business operations and compliance requirements • Design, develop, and deliver post‑market surveillance and recall analytics, dashboards, tools, and insights to support patient safety, recall execution, and regulatory compliance • Establish and maintain master data standards, procedures, and a recalls reporting framework, including data collection, validation, governance, and a single source of truth aligned with applicable regulations and the Quality Management System (QMS) • Analyze manufacturing, inventory, shipping, distribution, and customer data to identify affected products and customers and ensure end‑to‑end traceability during recall events • Support recall execution activities—including product holds, inventory containment, scrapping, return‑to‑vendor, and disposition or termination requirements—in partnership with Quality, Manufacturing, Supply Chain, Logistics, Customer Service, and Regulatory Affairs • Monitor, track, and report on data quality metrics; perform ongoing analysis, audits, and investigations to identify errors, risks, or gaps and drive corrective and preventive actions • Engage with business leaders to assess and communicate the business and regulatory impact of data quality issues or recall process gaps and recommend improvements • Identify, lead, and implement continuous improvement initiatives through process mapping, system enhancements, and adoption of best practices • Respond to time‑sensitive and escalated data and reporting requests related to recalls, quality events, and regulatory inquiries • Support FDA inspections and other regulatory agency inspections or information requests by providing accurate, well‑documented, and timely data • Maintain departmental SOPs and documentation related to data management, analytics, and reporting standards

Role Description As an integral part of the fast‑growing CallMiner Customer Success Team, the Business Analyst 2 plays a pivotal role in implementing and optimizing CX automation solutions fueled by AI‑powered conversation intelligence. By leveraging machine learning (ML), natural language processing (NLP), and advanced data modeling, this analyst drives automation strategies that convert raw omni‑channel customer interaction data into streamlined processes, predictive workflows, and actionable insights for measurable ROI and transformational customer experience improvements. This position combines expert business/data analysis with CX automation design, AI/ML model evaluation, and change‑management leadership — ensuring customers follow best practices, accelerate adoption, and achieve “speed to value” through the CallMiner platform. A balance of technical acumen, AI experience, and exceptional communication skills is essential. Primary Responsibilities - Conduct thorough quality control & peer review of AI-generated insights and analytics dashboards. - Mentor a network of power users, teaching advanced search techniques, AI-powered categorization, and real-world application of ML/NLP components in the CallMiner platform. - Configure customer databases within the CallMiner User Interface, including query building, AI-driven pattern tuning, and model optimization to improve recognition of language patterns for business insights. - Collaborate with data science and AI engineering teams to design, test, and refine ML models for sentiment analysis, intent detection, and conversational trends. - Implement automated scoring & topic identification using AI-based analysis across audio, chat, social media, and email to uncover trends, predictors, and opportunities for strategic action. - Configure Search‑Based Categories and ML‑tuned rules to optimize automated decision‑making and alert generation. - Deliver high-quality Professional Services projects (primarily advanced AI-backed data analyses) aligned with scope, timelines, and ROI expectations. - Evaluate AI model performance metrics (precision, recall, F1 score) and provide recommendations for improvement. - Apply predictive analytics to forecast customer needs, churn risk, and operational improvements. - Deeply understand metadata, Key Performance Indicators, and AI-derived insights; configure Search-Based Categories using optimal keyword and ML-tuned parameters. - Compile observation reports and deliver briefings utilizing deep dive, root cause, SWOT, regression, and AI-enhanced statistical methodologies. - Drive customer value by delivering quantifiable results and recommending AI-informed organizational change initiatives. - Provide thought leadership on AI-powered use cases and emerging trends in conversational intelligence. - Communicate barriers impacting AI adoption or customer success to management, including recommended solutions. - Contribute to enablement content, training sessions, certification programs, thought leadership materials, webinars, and conference presentations focused on automating customer experience using conversation intelligence. - Mentor and train newer analysts in both traditional analytics and AI-driven methodologies. Qualifications - Bachelor’s Degree in a relevant field or 5+ years of equivalent work experience in analytics, AI, or CX automation. - Hands-on experience applying AI/ML concepts for NLP, speech analytics, conversational AI, and predictive modeling - especially in customer experience contexts. - Familiarity with Contact Center operations and leveraging AI and Automation within that context for customer experience improvement. - Knowledge of syntax, Boolean operators, and database query languages; experience optimizing search and categorization through ML techniques. - Familiarity with Python, R, or other programming languages used for advanced data preprocessing and model evaluation a plus. - Knowledge of ethical AI, bias detection, and governance in automated decision-making. - Strong understanding of business strategy, data visualization, translating AI insights into actionable outcomes and KPI measurement for CX Automation initiatives. - Detail-oriented and fluent in iterative model training, analysis, and testing processes. - Ability to work independently and collaboratively, managing multiple projects. - Aptitude for working with users of varying skill levels, building AI literacy as a core capability. - Advanced user of Excel and BI tools, with ability to integrate AI outputs into visualizations and reports. - Multiple languages are a plus. Benefits - Quality medical, dental and vision benefits. - Life and disability insurance. - Reimbursement programs for both fitness and tuition. - 401k matching. - Generous PTO including an annual volunteer day. - Paid maternity and parental leave. - And more.

SitusAMC is where the best and most passionate people come to transform our client’s businesses and their own careers. Whether you’re a real estate veteran, a passionate technologist, or looking to get your start, join us as we work together to realize opportunities for everyone, we proudly serve. At SitusAMC, we are looking to match your unique experience with one of our amazing careers, so that we can help you realize your potential and career growth within the Real Estate Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome, and think global but act local – come join our team! The internship role provides in-depth exposure to SitusAMC and other areas of the business where the candidate will receive guidance and work closely with experienced professionals. Job Description Essential Job Functions: - Load Excel data into operational systems and ensure correct mapping is utilized. - Assist in image processing and loading image files to operational systems. - Create and maintain file directories. - Review, identify and ascertain quality/viability of loan image files. - Access loan image files throughout the company image database. - Create inventory of image & data files, combine image files, and load to operational systems. - Ensure inventory results are provided in a timely manner and reported as per established protocol. - Work with Client Service Managers to ensure all items required for tasking have been provided by the client. - Transfer data and image files, as well as troubleshoot inventory issues. - Ensure data and files are maintained in consistent formats within the company database and image network. - Other activities as may be assigned by your manager. Qualifications / Requirements: - Enrolled as a full-time BA/BS program with a concentration in Computer Science, Data Science, or related field - Entry level experience with 0-6 months of prior employment or internship experience - Preferred experience in a technology-based environment. - Must be proficient with Microsoft Office Word and Excel. Experience with Access or SQL preferred, but not required. - Capable of creating and manipulating spreadsheets, including pivot tables, v-look ups, and utilize reporting tools and queries to support data and image file tasking. Should have a strong analytical ability, good judgment, and ability to exercise strategic and multidimensional thinking. - Needs to be detail oriented and very well organized. - Remote based in or driving distance of a local office: Denver, CO; St Petersburg, FL; NY, NY; Plymouth Meeting, PA; Overland Park, KS; Houston, TX; Atlanta, GA - Must have ability to communicate effectively, both verbally and in writing. #LI-AS1 #LI-REMOTE Note: This job description is not intended to be all inclusive or exclusive. At any time, employees may perform other related duties as required to meet the ongoing needs of the organization and participate in additional trainings. SitusAMC does not accept unsolicited resumes from staffing agencies, search firms or any third parties. Any unsolicited resume submitted to SitusAMC in any manner will be considered SitusAMC property, and SitusAMC will not pay a fee for any placement resulting from the receipt of an unsolicited resume. The annual full time base salary range for this role is $22.50 - $25.00 Specific compensation is determined through interviews and a review of relevant education, experience, training, skills, geographic location and alignment with market data. Additionally, certain positions may be eligible to receive a discretionary bonus as determined by bonus program guidelines, position eligibility and SitusAMC Senior Management approval. SitusAMC offers PTO and paid holidays, the terms of which are set forth in the program policies. All full time employees also are eligible to participate in various benefit plans, including medical, dental, vision, life, disability insurance and 401K; in each case in accordance with the terms of the applicable plans. Pay Transparency Nondiscrimination Provision SitusAMC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Know Your Rights, Workplace Discrimination is Illegal

Who is Fusion Technology? Fusion Technology is a performance-driven HUBZone Small Business concern residing in the heart of the beautiful mountainsides of West Virginia, steps away from the Federal Bureau of Investigation's Criminal Justice Information Services Division's Headquarters. Founded in 2007 by an Engineer-by-trade, Fusion Technology dedicates our valuable resources to providing comprehensive IT services and solutions to mission-critical US Government programs and the Intel Community. Position Location: Remote Who are you? Security-cleared Professional: An active DOD Secret Clearance, or a Top Secret Clearance, is required for consideration. Education and Experience: A Bachelor's Degree in computer science, Information Systems, Data Science, or a related field or experience in lieu of degree. Other requirements include: - 5 years' experience designing, developing, and maintaining Tableau dashboards and reports to support business analytics and decision-making processes. - Proven experience as a Tableau Developer or in a similar role. - Strong proficiency in Tableau Desktop, Tableau Server, and Tableau Online. - Solid understanding of SQL and experience with relational databases. - Experience with data warehousing, ETL processes, and data integration. - Excellent analytical and problem-solving skills. - Strong communication and collaboration skills, with the ability to work effectively with both technical and non-technical stakeholders. - Attention to detail and a commitment to delivering high-quality work. - Ability to manage multiple tasks and projects simultaneously and meet deadlines. - Preferred experience: - Experience with other data visualization tools such as Power BI or QlikView. - Knowledge of programming languages such as Python or R. - Familiarity with cloud platforms such as AWS, Azure, or Google Cloud. Certification Requirements: Tableau (e.g., Tableau Desktop Specialist, Tableau Desktop Certified Associate). Responsibilities: We are seeking a highly skilled and motivated Software Tableau Developer to join our dynamic team. The ideal candidate will have a strong background in data visualization, business intelligence, and data analysis, with extensive experience using Tableau to create insightful and actionable dashboards and reports. As a Software Tableau Developer, you will collaborate with cross-functional teams to understand business requirements, design solutions, and deliver high-quality visualizations that drive business decisions. Key Responsibilities: - Design, develop, and maintain Tableau dashboards and reports to support business analytics and decision-making processes. - Collaborate with business stakeholders to gather and understand their requirements and translate them into technical specifications. - Create and optimize data models, ensuring data integrity and accuracy. - Perform data analysis to identify trends, patterns, and insights that can be used to improve business performance. - Implement best practices in data visualization to ensure dashboards are intuitive, user-friendly, and effectively communicate key insights. - Troubleshoot and resolve issues related to Tableau dashboards and reports. - Stay up to date with the latest Tableau features, updates, and industry trends to continuously improve the quality and effectiveness of visualizations. - Provide training and support to end-users to help them effectively use Tableau dashboards and reports. - Work closely with IT and data engineering teams to ensure seamless data integration and availability. - Participate in code reviews and contribute to the development of best practices for Tableau development. What matters to you matters to us. Fusion Technology values its employees and works hard to ensure proper care for them and their families. We desire to compensate employees in a competitive, motivational, fair, and equitable way with other employers in the marketplace. Salary is only one component of employee compensation but an integral part of recruiting and retaining qualified employees. However, at Fusion Technology, we take a comprehensive approach and consider each employee's needs to tailor a compensation plan that provides financial security and peace of mind. Our competitive package includes a best-in-class matching 401K program, a comprehensive healthcare plan through Cigna, a competitive employer contribution to a health savings account, vision and dental plans, life insurance, short- and long-term disability, and personal leave, in addition to paid certifications and training. Fusion Technology LLC is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. Qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.