• Respond to provider inquiries and to internal inquiries relating to the provider network and continue to follow through to completion and resolution • Negotiate the Provider's rates while complying within ComPsych's established guidelines and procedures • Resolve provider related complaints and issues in a timely manner • Document all Provider discussions and ensure that the Provider data in the database is up to date and accurate • Maintain positive working relationships with our network providers • Other duties as assigned

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Network Engineer. About the job We are seeking a skilled Network Engineer to join our team. In this role, you will be responsible for ensuring the smooth and reliable operation of our global network and infrastructure. Your duties will include monitoring network performance, troubleshooting issues, and performing maintenance and engineering tasks. To succeed in this role, you should have an understanding of network protocols and infrastructure, as well as experience with network monitoring and analysis tools. You should also have strong problem-solving skills, and be comfortable collaborating with other teams and stakeholders. Responsibilities In this role, you’ll: - Monitor networks and services and respond to outages or incidents in a 24/7 operation rotation ( follow the sun ) to guarantee high availability for business-critical applications like Voice, Messaging and Email. - Progress provisioning / service delivery tasks for carriers and customer interconnections as well as tickets and tasks opened by internal teams. - Configure and maintain networking equipment including firewalls, routers, switches, and servers. - Utilize monitoring tooling to create baselines for network devices and provide reports on the health of the network - Working through ticketing system on open network issues to be proactive on troubleshoot network faults - Oversee access and coordinate tasks with technicians and remote - hand contractors into PoP sites. - Provide first/second level of technical support for Twilio customer network products, Interconnect & internal customers. - Escalate complex issues to senior staff as necessary after exhausting troubleshooting options. - Communicate professionally, effectively, and courteously with internal and external customers. - Participate in an on-call rotation including some weekend and holiday hours in a global follow-the-sun environment. - Collaborate with team members and work on deployment projects which will help to maximize network infrastructure performance and network upgrades. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: - A minimum of 3 years of experience in a network operations or engineering role in carrier or communications industry. - Experience troubleshooting and configuring network device platforms on the following CLI - Juniper - Junos preferred, Cisco - IOS/NXOS and/or Arista Networks - EOS t - Networking Experience with L2 switching, and L3 routing protocols including OSPF, BGP. - Experience or knowledge in hardware and supporting a variety of different vendors and across networking platforms like Juniper, Fortigate, Opengear etc. - Cisco CCNA certification or equivalent is preferred - Willing and able to work an on call rotating roster that will include weekends, and public holidays. - Firewall, Router, Server, and Switching hardware experience or knowledge. - Strong network troubleshooting and resolution skills - Strong analytical and problem-solving ability - Ability to work under pressure without direct supervision - Comfortable working remotely while being effective and efficient with minimal oversight. - Bachelor's degree in computer science or similar discipline. Or equivalent practical experience. Desired: - Networking certifications (JNCIA, CCNA, etc) - Familiarity with network automation tools - Cloud networking experience (AWS) - Knowledge/Previous experience with the following systems/tools - JIRA, ServiceNow, Zendesk, Confluence, Zabbix, Datadog, VMware, Git, Ansible, Netbox software would be advantageous - Knowledge and experience in voice networking protocols, routing and signaling protocols. Location - This role will be remote for candidates within the PST or MST time zones, but is not eligible to be hired in CA & WA. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately <5% travel is anticipated to help you connect in-person in a meaningful way. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: - Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $96,640.00 - $120,800.00. - Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $102,240.00 - $127,800.00. - Based in the San Francisco Bay area, California: $113,600.00 - $142,000.00. - This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until 3rd April, 2026, but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

About The Opportunity Netrix Global is seeking a Network Team Lead to drive technical delivery, team leadership, and pre-sales support across our networking practice. This role is heavily focused on LAN/WAN architecture, SD-WAN, and network security, with secondary responsibility for wireless solutions. The ideal candidate will lead a team of engineers while remaining hands-on in solution design and delivery. This individual will also partner closely with Sales to support pre-sales efforts, helping shape client solutions, develop proposals, and act as a trusted advisor throughout the sales lifecycle. How You Will Make An Impact - Lead, mentor, and develop a team of network engineers, providing technical oversight, guidance, and career development. - Own the design and implementation of enterprise LAN/WAN architectures, including routing, switching, segmentation, and high availability. - Lead the design and deployment of SD-WAN solutions across multi-site enterprise environments. - Act as the primary escalation point for complex network and security issues. - Design and implement Cisco-based solutions, including: - Routing & Switching (Catalyst, Nexus) - Firewalls (ASA, FTD) - Identity Services Engine (ISE) for NAC and segmentation - Design and implement Palo Alto Networks firewall solutions, including policy design, threat prevention, and advanced security services. - Drive architecture and deployment of Fortinet and Cisco Meraki solutions where applicable. - Provide wireless (WLAN) support and design oversight as a secondary responsibility (site design, optimization, troubleshooting). - Partner with Sales and Account Teams to support pre-sales activities, including: - Client discovery and requirements gathering - Solution architecture and design - Statement of Work (SOW) development - Technical presentations and demos - Build and maintain strong client relationships, acting as a trusted technical advisor. - Oversee project delivery to ensure quality, timeliness, and alignment to scope. - Contribute to practice development, including defining standards, best practices, and reusable architecture. - Collaborate with leadership to identify growth opportunities and expand networking capabilities. - Champion modern networking approaches, including SASE, segmentation, and zero trust architectures. What You Will Bring To The Table - 7 – 10 plus years in networking, with a strong focus on LAN/WAN and SD-WAN architectures experience. - Proven experience leading or mentoring engineers in a consulting or professional services environment. - Demonstrated ability to support sales cycles, including solutioning, client presentations, and proposal development. - Deep hands-on experience with: - Routing & Switching (BGP, OSPF, EIGRP, VLANs, STP, etc.) - Cisco Firewalls (ASA, FTD) - Cisco ISE (NAC, policy enforcement, segmentation) - Strong experience designing and implementing Palo Alto Networks firewalls, including Panorama, security policies, and advanced threat features. - Strong experience designing and implementing SD-WAN solutions (Cisco Viptela, Meraki, Fortinet, or similar). - Solid understanding of segmentation, zero trust principles, and secure network design. - Strong communication skills with the ability to present to both technical and executive audiences. - Experience developing architecture designs, SOWs, and client-facing deliverables. - Advanced hands-on experience with: - Cisco routing and switching platforms (Catalyst, Nexus) - Cisco firewalls (ASA, FTD) and security architectures - Cisco ISE for identity-based access control - Palo Alto Networks firewalls (policy management, Panorama, threat prevention) - Strong experience with: - LAN/WAN design and implementation - SD-WAN architectures and deployments - Network segmentation and access control models - Working knowledge of: - Fortinet and Cisco Meraki platforms - Wireless networking (design, deployment, troubleshooting) - SASE frameworks and cloud-integrated networking - Experience with large-scale, multi-site enterprise network deployments - Familiarity with network automation and scripting is a plus Preferred Qualifications: - Certifications such as: - CCNP or CCIE (Enterprise Infrastructure or Security) - PCNSE (Palo Alto Networks Certified Network Security Engineer) - Cisco ISE-related certifications - Fortinet NSE certifications - Experience working within Cisco, Palo Alto, and Fortinet partner ecosystems - Background in consulting or managed services organizations - Experience designing secure network architectures aligned to zero trust principles About Us At Netrix Global our values are the philosophies and principles that we live by. They support our vision, help us achieve our goals and commit us to a common purpose. We Own Outcomes, Win Together, Make An Impact, Enjoy The Journey, and Respect All! Netrix Global is a mission-driven organization with the goal of providing the people, processes, and technology needed to run and scale modern, data-driven businesses that are always on and always secure. Our breadth of capabilities allows us to provide holistic offerings that solve even today’s most complex business challenges, delivering to you an integrated, optimized, and future-proof solution. We work with clients of all sizes and specialize in solutions for healthcare, manufacturing, government, education, financial services, and legal industries. Netrix is consistently ranked in the CRN VAR500, detailing the country’s top system integrators. At Netrix, we’re driven to solve business problems with innovative technology solutions. We focus on end-users and are committed to client satisfaction. What You Can Expect From Us We offer a competitive compensation package, comprehensive group benefits to meet the needs of you and your family, flexibility, and time off when you need it, and a casual work environment. The role can be remote/home office, with some travel required. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need reasonable accommodations, please let us know by contacting NetrixHR@Netrixglobal. To learn more about Netrix Global please go to www.netrixglobal.com

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Network Engineer. About the job We are seeking a skilled Network Engineer to join our team. In this role, you will be responsible for ensuring the smooth and reliable operation of our global network and infrastructure. Your duties will include monitoring network performance, troubleshooting issues, and performing maintenance and engineering tasks. To succeed in this role, you should have an understanding of network protocols and infrastructure, as well as experience with network monitoring and analysis tools. You should also have strong problem-solving skills, and be comfortable collaborating with other teams and stakeholders. Responsibilities In this role, you’ll: - Monitor networks and services and respond to outages or incidents in a 24/7 operation rotation ( follow the sun ) to guarantee high availability for business-critical applications like Voice, Messaging and Email. - Progress provisioning / service delivery tasks for carriers and customer interconnections as well as tickets and tasks opened by internal teams. - Configure and maintain networking equipment including firewalls, routers, switches, and servers. - Utilize monitoring tooling to create baselines for network devices and provide reports on the health of the network - Working through ticketing system on open network issues to be proactive on troubleshoot network faults - Oversee access and coordinate tasks with technicians and remote - hand contractors into PoP sites. - Provide first/second level of technical support for Twilio customer network products, Interconnect & internal customers. - Escalate complex issues to senior staff as necessary after exhausting troubleshooting options. - Communicate professionally, effectively, and courteously with internal and external customers. - Participate in an on-call rotation including some weekend and holiday hours in a global follow-the-sun environment. - Collaborate with team members and work on deployment projects which will help to maximize network infrastructure performance and network upgrades. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: - A minimum of 3 years of experience in a network operations or engineering role in carrier or communications industry. - Experience troubleshooting and configuring network device platforms on the following CLI - Juniper - Junos preferred, Cisco - IOS/NXOS and/or Arista Networks - EOS t - Networking Experience with L2 switching, and L3 routing protocols including OSPF, BGP. - Experience or knowledge in hardware and supporting a variety of different vendors and across networking platforms like Juniper, Fortigate, Opengear etc. - Cisco CCNA certification or equivalent is preferred - Willing and able to work an on call rotating roster that will include weekends, and public holidays. - Firewall, Router, Server, and Switching hardware experience or knowledge. - Strong network troubleshooting and resolution skills - Strong analytical and problem-solving ability - Ability to work under pressure without direct supervision - Comfortable working remotely while being effective and efficient with minimal oversight. - Bachelor's degree in computer science or similar discipline. Or equivalent practical experience. Desired: - Networking certifications (JNCIA, CCNA, etc) - Familiarity with network automation tools - Cloud networking experience (AWS) - Knowledge/Previous experience with the following systems/tools - JIRA, ServiceNow, Zendesk, Confluence, Zabbix, Datadog, VMware, Git, Ansible, Netbox software would be advantageous - Knowledge and experience in voice networking protocols, routing and signaling protocols. Location - This role will be remote for candidates within the PST or MST time zones, but is not eligible to be hired in CA & WA. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately <5% travel is anticipated to help you connect in-person in a meaningful way. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: - Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $96,640.00 - $120,800.00. - Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $102,240.00 - $127,800.00. - Based in the San Francisco Bay area, California: $113,600.00 - $142,000.00. - This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until 3rd April, 2026, but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.