• Consolidate, import, and QA customer data during onboarding and lifecycle events. • Create, configure, and maintain customer templates and system setups. • Manage and prioritize inbound requests, updating ticketing systems and stakeholders on progress and completion. • Complete customer and project account setup, tracking status and ensuring accuracy across systems. • Assist with customer reporting requests, consolidating and preparing final reports for upload into various platforms. • Verify and validate customer information during offboarding and ensure proper data removal from systems. • Support Sales, Customer Success, and Services teams with contact management and operational requests. • Assist with preparation for customer business reviews and follow up on customer survey requests. • Support the creation and maintenance of customer education and enablement content. • Leverage AI-assisted tools to support data validation, documentation, and repetitive operational tasks to improve accuracy and efficiency. • Contribute to ad hoc projects and initiatives aligned with Karbon’s business objectives.

• Use multiple systems simultaneously to resolve customer inquiries efficiently • Research and reconcile problems by clarifying the customers concern, determining the root cause of the issue, and explaining the best solution to resolve the issue satisfactorily • Address customer complaints effectively, offering suitable solutions and alternatives to ensure swift resolution and customer satisfaction • Engage customers in reconsidering cancellation by highlighting benefits and informing them of available deals and promotions, aiming to retain their loyalty and satisfaction when applicable • Correct/update customer information accurately as needed to ensure current and reliable records • Document customer requests and actions taken on the customer’s account to ensure comprehensive and precise account records • Efficiently fulfill customer order requests to enhance their experience and encourage repeat business • Assist customers with order status inquiries and provide shipping information promptly to enhance their confidence in our service and ensure a positive experience • Meet standard contact center performance metrics to uphold the quality of service provided to customers and enhance overall customer satisfaction • Provide customer feedback to management regarding products, trends, and customer issues to facilitate continuous improvement and enhance overall customer satisfaction • Follow communication procedures, guidelines, and policies to maintain consistency and professionalism in interactions with customers, thereby enhancing their experience and fostering customer satisfaction

Position Overview: We are seeking a detail-oriented and organized Travel Reservations Coordinator to assist clients with booking and confirming travel arrangements. This fully remote position supports the coordination of flights, hotels, cruises, and vacation packages while ensuring accuracy and a positive client experience. This is an entry-level opportunity within the travel industry. Comprehensive training and ongoing support are provided. Key Responsibilities: Coordinate and confirm travel reservations for clients Review booking details including dates, traveler information, and payment schedules Communicate professionally with clients regarding itinerary updates and travel requirements Maintain accurate client records and documentation Provide support before departure and follow up after travel as needed Collaborate with team members to ensure smooth booking processes Qualifications: Strong attention to detail and organizational skills Clear written and verbal communication abilities Comfortable navigating online booking platforms and digital systems Ability to work independently in a remote setting Customer service, administrative, or hospitality experience is helpful but not required What We Offer: Structured onboarding and guided training Access to established booking tools and travel supplier systems Flexible remote work environment Supportive and collaborative team culture Ideal Candidate: This role is well suited for individuals entering the travel industry, career changers seeking a remote opportunity, or professionals who enjoy structured coordination and customer-focused work. $45,000 - $60,000 a year

At Luminare Health , our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development. Job Summary Responsible for providing quality service by accurately and respectfully responding to telephonic, written and electronic inquiries from employees/members, providers and clients a high volume call center. Inquiries include a variety of topics such as benefits, eligibility, claim status, claim disposition and so on. This role requires the ability to seamlessly navigate multiple system applications/screens, various resources and tools to accurately respond to inquiries while on the phone and to thoroughly/accurately document all inquiries and actions taken using applicable software applications while following Luminare Health guidelines.**NOTE: This is a Telecommute (Remote) role. Candidates must live within the following states: IL, IN, IA, KS, MO, MT, NM, NC, OK, PA, TN, TX or WI** Sponsorship is not available Training & Work Schedule This position requires completion of a 4–6 week paid training program, held: Monday–Friday: 8:00 AM – 4:00 PM CST After training, standard work hours transition to: 8:00 AM – 4:00 PM CST OR 9:00 AM - 5:00p CST Operating Hours: Our department operates 7:00 AM – 7:00 PM CST, seven days a week, and this role includes rotating Saturday and Sunday shifts as part of the normal schedule. This position is 100% remote with a pay range from $20.00-$22.00 per hour and eligible for annual bonus incentive. Required Job Qualifications: - High School diploma or GED equivalent - Minimum 1 year previous COBRA customer service experience - Ability to work in a fast-paced, high demand, structured service oriented environment - Excellent verbal, written and interpersonal communication skills - Ability to effectively deal with problems in varying situations and reach resolution in a timely manner. - Must possess strong reasoning and analytical skills and resolve issues for customers quickly and accurately while maneuvering between multiple systems/screens while on the phone. - Ability to use common sense understanding to carry out instructions furnished in oral, written or diagram form - Flexible; open to continued process improvement - Ability to learn new/proprietary systems, to adapt to various system platforms, and to effectively use MS Excel/Word - Possess private, dedicated workspace free from distractions with secure, consistently reliable high speed Internet, with the ability to hardwire via Ethernet cable Preferred Job Qualifications: - Prior experience in a fast-paced call center - Self-Funded Insurance/Benefits and/or TPA experience - Knowledge of medical procedure and diagnosis coding - Knowledge of medical terminology - Familiarity with Summary Plan Documents (SPDs)/Insurance Booklets or other benefit descriptive tools - Experience working in a performance measured environment with quality metrics This is a Telecommute (Remote) role. Candidates must live within the following states: IL, IN, IA, KS, MO, MT, NM, NC, OK, PA, TN, TX or WI Sponsorship is not available #LI-NR1 #LI-Remote Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process! EEO Statement: We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. Pay Transparency Statement: At Luminare, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for associates. The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan. Min to Max Range: $14.68 - $27.57 Exact compensation may vary based on skills, experience, and location.