At Luminare Health , our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development. Job Summary Responsible for providing quality service by accurately and respectfully responding to telephonic, written and electronic inquiries from employees/members, providers and clients a high volume call center. Inquiries include a variety of topics such as benefits, eligibility, claim status, claim disposition and so on. This role requires the ability to seamlessly navigate multiple system applications/screens, various resources and tools to accurately respond to inquiries while on the phone and to thoroughly/accurately document all inquiries and actions taken using applicable software applications while following Luminare Health guidelines.**NOTE: This is a Telecommute (Remote) role. Candidates must live within the following states: IL, IN, IA, KS, MO, MT, NM, NC, OK, PA, TN, TX or WI** Sponsorship is not available Training & Work Schedule This position requires completion of a 4–6 week paid training program, held: Monday–Friday: 8:00 AM – 4:00 PM CST After training, standard work hours transition to: 8:00 AM – 4:00 PM CST OR 9:00 AM - 5:00p CST Operating Hours: Our department operates 7:00 AM – 7:00 PM CST, seven days a week, and this role includes rotating Saturday and Sunday shifts as part of the normal schedule. This position is 100% remote with a pay range from $20.00-$22.00 per hour and eligible for annual bonus incentive. Required Job Qualifications: - High School diploma or GED equivalent - Minimum 1 year previous COBRA customer service experience - Ability to work in a fast-paced, high demand, structured service oriented environment - Excellent verbal, written and interpersonal communication skills - Ability to effectively deal with problems in varying situations and reach resolution in a timely manner. - Must possess strong reasoning and analytical skills and resolve issues for customers quickly and accurately while maneuvering between multiple systems/screens while on the phone. - Ability to use common sense understanding to carry out instructions furnished in oral, written or diagram form - Flexible; open to continued process improvement - Ability to learn new/proprietary systems, to adapt to various system platforms, and to effectively use MS Excel/Word - Possess private, dedicated workspace free from distractions with secure, consistently reliable high speed Internet, with the ability to hardwire via Ethernet cable Preferred Job Qualifications: - Prior experience in a fast-paced call center - Self-Funded Insurance/Benefits and/or TPA experience - Knowledge of medical procedure and diagnosis coding - Knowledge of medical terminology - Familiarity with Summary Plan Documents (SPDs)/Insurance Booklets or other benefit descriptive tools - Experience working in a performance measured environment with quality metrics This is a Telecommute (Remote) role. Candidates must live within the following states: IL, IN, IA, KS, MO, MT, NM, NC, OK, PA, TN, TX or WI Sponsorship is not available #LI-NR1 #LI-Remote Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process! EEO Statement: We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. Pay Transparency Statement: At Luminare, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for associates. The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan. Min to Max Range: $14.68 - $27.57 Exact compensation may vary based on skills, experience, and location.

Join us for an exciting career with the leading provider of supplemental benefits! Our Promise Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards. THIS JOB POSTING IS PART OF OUR ONGOING HIRING FOR CUSTOMER SERVICE REPRESENTATIVES IN OUR 100% REMOTE MEMBER ENGAGEMENT CALL CENTER. BECAUSE WE FREQUENTLY RECRUIT FOR THIS ROLE, WE KEEP THIS POSTING OPEN YEAR-ROUND TO BUILD A STRONG PIPELINE OF QUALIFIED CANDIDATES. IF YOUR EXPERIENCE ALIGNS, WE'LL REACH OUT AS POSITIONS BECOME AVAILABLE. As a Customer Engagement Specialist in our Dental Medicaid Call Center, you will be the vital link between our members and their dental care needs. In this rewarding role, you’ll provide compassionate support and expert guidance to Medicaid recipients, helping them navigate their benefits and access essential services. Your ability to address inquiries and resolve issues will directly impact the health and satisfaction of our clients, making you a key player in our mission to improve access to dental care. Join a dynamic team dedicated to making a difference in the lives of underserved communities while advancing your career in a supportive and collaborative environment! At Avesis, our team is dedicated to ensuring that Medicaid recipients have access to the dental care they need. We serve as a trusted resource, guiding members through their dental benefits and helping them understand their options. By providing clear information and addressing any questions or concerns, we empower clients to make informed decisions about their oral health. Our department's purpose is to enhance the member experience by facilitating access to vital dental services, ultimately contributing to better health outcomes in our communities. Through our commitment to customer service, we strive to support those who may face barriers in navigating the healthcare system. Candidates must be able to work 40 hours/week, Monday - Friday, with shift availability between 7:00 a.m. and 9:00 p.m. Eastern Time. Essential Job Functions: - Answer 40-60 inbound calls, responding to inquiries ranging from routine to moderate complexity. - Capture member information accurately and update systems with complete and concise data. - Ensure flexibility, stay organized, and comply with constantly changing programs and business rules. - Investigate issues that cannot be resolved at the time of initial call. Collaborate with internal teams to research and follow up with the Member until a resolution occurs. - Comfortable working in the healthcare field, with an acute awareness for privacy, confidentiality and professionalism. - Ability to determine proper issue escalation - joining forces with other internal departments for answers, therefore closing the loop and providing a solution for the Member. Requirements: - High School Diploma or equivalent required. - 2+ years of experience in a healthcare customer service role. - 1+ year of experience in a high-volume call center. - Ability to work 40 hours/week, Monday - Friday, with shift availability between 7:00 a.m. and 9:00 p.m. Eastern Time is required. - Proficient computer skills including Microsoft Word, Excel, Outlook required. - Capacity to work unencumbered and independently in a home office/virtual environment. - Internet connection must be through a cable broadband or fiber optic internet service provider with speeds of at least 50 Mbps download/25 Mbps upload required. *No mobile hot spots permitted. - Proficiency to navigate multiple computer software/systems and multi-screen functionality with ease. - Demonstrated sensitivity, empathy, and compassion with Member callers. - Able to maintain confidentiality and adhere to HIPAA requirements. - Excellent written communication: ability to document caller interactions in a concise manner. - Active listening skills while providing exceptional customer service. - Excellent verbal communication skills with the ability to present information in an empathetic, clear, way. Must be adaptable, flexible, and readily able to adjust to changing situations. - Able to apply logical thinking when evaluating problems. - Adept to interacting with diverse populations. - Overtime may be required at times during peak seasons. Preferred Requirements - Associate's Degree in Business, Management, or Operations. - 2+ years of experience in dental insurance or a dental office. - Exposure to Medicare, Medicare Advantage, or Medicaid insurance claims. At Avēsis, we strive to design equitable, and competitive compensation programs. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current pay ranges for new hires in each zone are: Zone A: $16.68-$27.81 Zone B: $18.14-$30.24 Zone C: $19.55-$32.59 FLSA Status: Hourly/Non-Exempt This role may also be eligible for benefits, bonuses, and commission. Please visit Avesis Pay Zones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. We Offer - Meaningful and challenging work opportunities to accelerate innovation in a secure and compliant way. - Competitive compensation package. - Excellent medical, dental, supplemental health, life and vision coverage for you and your dependents with no wait period. - Life and disability insurance. - A great 401(k) with company match. - Tuition assistance, paid parental leave and backup family care. - Dynamic, modern work environments that promote collaboration and creativity to develop and empower talent. - Flexible time off, dress code, and work location policies to balance your work and life in the ways that suit you best. - Employee Resource Groups that advocate for inclusion and diversity in all that we do. - Social responsibility in all aspects of our work. We volunteer within our local communities, create educational alliances with colleges, drive a variety of initiatives in sustainability. How To Stay Safe Avēsis is aware of fraudulent activity by individuals falsely representing themselves as Avēsis recruiters. In some instances, these individuals may even contact applicants with a job offer letter, ask applicants to make purchases (i.e., a laptop or gift cards) from a designated vendor, have applicants fill out W-2 forms, or ask that applicants ship or send packages of goods to the company. Avēsis would never make such requests to applicants at any time throughout our job application process. We also would never ask applicants for personal information, such as passport numbers, bank account numbers, or social security numbers, during our process. Our recruitment process takes place by phone and via trusted business communication platform (i.e., Zoom, Webex, Microsoft Teams, etc.). Any emails from Avēsis recruiters will come from a verified email address ending in @ Avēsiscom. We urge all applicants to exercise caution. If something feels off about your interactions, we encourage you to suspend or cease communications. If you are unsure of the legitimacy of a communication you have received, please reach out to ITsupport@Avesis.com. To learn more about protecting yourself from fraudulent activity, please refer to this article link (https://consumer.ftc.gov/articles/how-avoid-scam). If you believe you were a victim of fraudulent activity, please contact your local authorities or file a complaint (Link: https://reportfraud.ftc.gov/#/) with the Federal Trade Commission. Avēsis is not responsible for any claims, losses, damages, or expenses resulting from unaffiliated individuals of the company or their fraudulent activity. Equal Employment Opportunity At Avēsis, We See You. We celebrate differences and are building a culture of inclusivity and diversity. We are proud to be an Equal Employment Opportunity employer that considers all qualified applicants and does not discriminate against any person based on ancestry, age, citizenship, color, creed, disability, familial status, gender, gender expression, gender identity, marital status, military or veteran status, national origin, race, religion, sexual orientation, or any other characteristic. At Avēsis, we believe that, to operate at the peak of excellence, our workforce needs to represent a rich mixture of diverse people, all focused on providing a world-class experience for our clients. We focus on recruiting, training and retaining those individuals that share similar goals. Come Dare to be Different at Avēsis, where We See You!

• The Lead Customer Support Specialist will be responsible for providing exceptional customer service and waste support to clients. • Responds to inquiries, processes orders, prepares correspondence, troubleshoots issues, and fulfills customer needs. • In-directly supervises junior staff members and provides advanced support to resolve complex issues and enhance customer satisfaction. • Establishes effective communication pathways to handle customer inquiries. • Collaborates with appropriate teams for swift resolution of customer concerns. • Investigates and resolves billing discrepancies, processes adjustments, and manages invoicing and collections.

About the Opportunity We are seeking organized and motivated individuals to join our team as Trip Planning Coordinators. In this role, you will assist clients in organizing and coordinating travel experiences while ensuring each trip is planned with attention to detail and accuracy. This opportunity is ideal for individuals who enjoy travel, research, and helping others design well-organized trips. Trip Planning Coordinators utilize established booking platforms and travel resources to assist with reservations, itinerary development, and travel logistics. Key Responsibilities - Assist clients in planning and coordinating trips including flights, hotels, cruises, transportation, and vacation packages - Research destinations and provide travel recommendations based on client preferences and budgets - Organize detailed travel itineraries to ensure all trip components are clearly outlined - Communicate with travel suppliers and partners to confirm reservations and availability - Maintain accurate records of bookings, confirmations, and client communications - Provide guidance on travel schedules, documentation requirements, and itinerary details - Support travelers with questions or itinerary updates before and during their trips - Stay informed about travel promotions, supplier updates, and destination information Qualifications - Strong organizational and communication skills - Ability to manage multiple travel requests and client needs simultaneously - Customer-focused mindset with strong attention to detail - Comfortable working independently in a remote environment - Basic computer proficiency and ability to use online booking systems - Interest in travel, tourism, hospitality, or trip planning - Previous experience in customer service, hospitality, logistics, or travel planning is helpful but not required What You’ll Gain - Flexible remote work environment - Access to professional training and travel industry resources - Opportunities to develop expertise in trip planning and travel coordination - Supportive team environment focused on professional development - Potential travel-related incentives and industry perks Additional Information This role offers flexibility and access to tools and resources designed to support individuals in coordinating travel experiences and assisting clients throughout the trip planning process. Applicants should be comfortable working remotely and communicating with clients and travel partners through digital platforms. $50,000 - $70,000 a year