• Oversee operational execution of Customer Identification Program (CIP) for all customers through specialized team • Ensure customer onboarding teams execute document collection, identity verification, and OFAC screening • Monitor execution of Customer Due Diligence (CDD) including beneficial ownership identification • Monitor and report customer onboarding volumes, turnaround times, and SLA compliance • Coordinate with business units on onboarding requirements and customer experience optimization • Oversee execution of comprehensive Know Your Business (KYB) procedures for fintech partnerships including entity verification, beneficial ownership, OFAC screening, and background checks • Oversee operational TPRM due diligence at onboarding • Coordinate with Advisory teams on integrated partner risk assessments (BSA/AML, Consumer Compliance, Fraud, Technology) • Execute annual TPRM reviews for all active partnerships per regulatory requirements and internal policy • Monitor partners for material changes, collect performance data, complaint metrics, regulatory actions, update risk ratings • Maintain exam-ready partnership documentation and escalate compliance concerns to Advisory • Execute periodic review program with risk-based frequency for all customer and partner relationships • Oversee monitoring of fintech partner end-users on risk-sampled basis to validate partner KYC/AML controls • Set performance targets, monitor metrics, manage capacity planning and resource allocation • Implement Advisory frameworks into operational workflows; ensure EDD team maintains investigative expertise • Partner with Quality Control on improvements; participate in Enterprise Compliance Committee representing operational feasibility • Support regulatory examinations • Coordinate exam responses with Advisory; implement remediation plans from exams, audits, and testing

• Develop and execute a process excellence strategy in alignment with the SVP of Business Transformation’s vision and the organization’s strategic objectives. • Lead enterprise-wide process improvement and reengineering efforts using methodologies such as Lean, Six Sigma, and Business Process Management (BPM). • Establish governance frameworks for process documentation, standardization, and performance monitoring to ensure sustainability and scalability. • Partner with senior leaders and business units to identify opportunities for automation, workflow optimization, and operational efficiencies. • Utilize project management skills to oversee and execute complex process improvement projects, ensuring they are delivered on time, within budget, and according to scope. • Oversee and guide a team of business analysts in conducting process mapping, root cause analysis, process performance assessments and implementing solutions to drive continuous improvement. • Use data analytics, key performance indicators (KPIs), and process mining technologies to track progress and measure impact. • Ensure business analysis efforts align with the business transformation strategy, regulatory requirements, and industry best practices. • Establish and standardize knowledge management practices by ensuring the Knowledge Manager develops and executes a KM strategy, creating a centralized repository, and embedding governance frameworks for process documentation and knowledge sharing. • Drive continuous knowledge utilization and process optimization by integrating KM into process improvement initiatives and fostering a culture of cross-functional collaboration and learning. • Advance KM maturity to support innovation and business transformation by measuring KM effectiveness through key metrics, and ensuring knowledge fuels strategic decision-making and continuous improvement. • Oversee contractual relationship of BPMS vendors, ensuring seamless integration, optimal performance, and alignment with business needs. • Lead, mentor, and develop a high-performing team ensuring alignment with organizational goals. • Foster a culture of innovation, collaboration, and accountability, encouraging professional development and continuous learning. • Set clear performance goals, conduct regular team assessments, and provide coaching to enhance team effectiveness.

• Establish and maintain key relationships with all assigned corporate/national accounts. • Collaborative team management of the account during and after the initial sale to ensure continued revenue growth while navigating a dynamic and rapidly changing environment. • Analyze complex sales situations, develop strategic plans and implement solutions effectively. • Manage successful implementation of contracts and agreements with assigned accounts that lead to growth in sales volumes and additional partnership opportunities. • Achieve growth revenues of at least 10% over prior year. • Strategic planning with sales and marketing in the management of price protection and parody for focus accounts, distribution partners and GPOs. • Understand and create individualized and value-add solutions to meet the evolving needs of IDN/health systems and key stakeholder groups. • Update monthly KPI reports and participate in corporate Quarterly Business Reviews as needed while maintaining organized files on information concerning any current or future targets. • Assist with coaching, motivating, and enabling sales personnel to further develop abilities, work assigned sales territories, and coordinate efforts with assigned Sales Reps. • Negotiate and navigate contract conversations at the C-Suite level. • Manage product and account profitability for all responsible contracts. • Cross-functional coordination with multi departments for all GPO/IDN RFI and RFPs.

• Overall responsibility for drug substance (API) from preclinical and clinical development through process validation, site qualification, HA approval, commercial manufacturing oversight • Driving process improvements, manufacturing robustness and cost savings • Prepare and align team thinking so that regulatory starting materials (RSM’s), intermediates and API are seamlessly integrated • Site identification, selection (with QA/QC and SC) and management of Contract Manufacturing Organizations (CDMOs/CMOs) • Deliver robust, scalable and cost-effective manufacturing routes and processes for pipeline and commercial products • Execute plans for the validation, site qualification and registration of API processes at all CMO’s as required by cGMP, ICH FDA/EMA • Lead capacity expansions and technology transfers of APIs from one supplier to new suppliers on a global basis • Plan resources and develop mid to long term strategies for technical support to CMOs • Lead author, review, and approve technical reports/regulatory documents for global submissions • Responsible for preparation and management of Drug Substance Development and Manufacturing department budget