Role Description Indeed Flex is seeking Customer Service Reps in Attleboro, MA for one of our clients. This position will be considered for Work From Home AFTER training based on candidate performance (at minimum 3 weeks onsite in Attleboro, MA; you will need to commute to this position daily during training). $400 SIGN-ON BONUS INCLUDED! - Sign-On Bonus to be paid $200 after 1st week - $200 after 4th week of employment - Sign-on bonus applicable for onsite positions only The Customer Service Representative I provides assistance in addressing and resolving customer inquiries for the company’s products or services. Work location address: 100 Rathbun Willard Drive, Attleboro, MA 02703 Schedule/Shifts Available: - Monday - Friday 10 am to 7 pm (CST) - Saturday 9 am to 5 pm (CST) with one assigned weekday off (will not be Monday) Performance Responsibilities: - Handle inbound customer communication, troubleshooting and diagnosing concerns - Determine resolution to ensure customer satisfaction while adhering to company policies - Provide follow-up with customers to ensure overall satisfaction - Maintain an accurate record and documentation of inbound telephone calls - Communicate with vendors to solve customer concerns - Comfortable with recurring call center tasks and high-volume call flow - Meet or exceed key performance standards and quality objectives - Navigation and use of multiple programs and working cross-functionally Qualifications - High School Diploma or GED - Ability to commute to Lewisville, TX office for training - Basic computer skills required - Customer service skills - Call Center experience - Tech experience a plus Benefits - Weekly Pay - Medical - Dental - Vision

Provide exceptional customer service through phone, email, and chat support, troubleshoot issues, build strong relationships with customers, and collaborate cross-functionally to enhance the overall customer experience.

• Respond to and resolve customer queries through all channels (including email, chat, and social media) • Help lead the global digital first support team, manage and monitor service delivery and customer satisfaction • Increase customer satisfaction and build loyalty • Handle escalations from the customer support team • Be an expert on Paddle features and assist in creating documentation • Facilitate a collaborative and inclusive environment • Work with team members to improve performance and ensure they reach their KPIs • Mentor and build strong relationships with direct reports • Responsible for onboarding new support specialists

Title: Card Services Specialist Location: Portsmouth United States Job Description: Why Choose Bottomline? Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team! The Role We are looking for a Card Services Specialist to innovate and grow with us in Portsmouth, NH/ Hybrid or Remote in the U.S. The Paymode Card Services Specialist plays a critical role as the first point of contact in working with our Vendor community to resolve challenges or delays in processing card payments, educating Vendors on best practices, and sharing information on product features that will add value to the Vendor's experience. This role is primarily focused on outbound phone and email communication and internal collaboration. How you'll contribute: - Make outbound phone calls and send outbound emails to Card Vendors who have payments pending expiration - Work directly with existing customers accepting physical and virtual credit card payments to assist/educate them on Paymode pending Card payments reporting and successful swiping before expiration - Utilize effective communication (written and verbal) both externally with customers and internally with key stakeholders to resolve challenges and drive successful card processing - Extensive research to ensure accurate information is provided to internal colleagues for external Vendors/Payers to ensure client delight - Direct growth by educating in-network customers on new functionalities/features or by enrolling extended network customers into Paymode - Collaborate with team members on innovation, process improvements, and problem-solving - Effectively use tools to communicate via phone, email, screen share, and/or other technology If you have the attributes, skills, and experience listed below, we want to hear from you! - 3-4+ years of Payments/Customer Service experience - Proficiency in utilizing the Microsoft Office Suite, especially Excel - Strong communication (verbal/written) and customer service skills - Propensity for team collaboration and positive attitude in the face of urgent, critical tasks - Excited to analyze situations, gain diverse skills, enhance work output, and engage in robust problem-solving with teammates - You enjoy multi-tasking, learning multi-disciplinary skills, and thrive on learning new - Detail-oriented, organized, and able to make decisions with a sense of urgency based on known deadlines and Client Delight - Ability to perform self-guided research using a variety of internal tools, phone, and email - Identify, improve, and follow existing policies and procedures while consistently applying them in daily duties - Be ready and willing to adapt to positive change in a dynamic, growing environment - Bachelor's degree in accounting, finance, economics, or similar field (preferred), Not Required We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We're proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone. Create a Job Alert Interested in building your career at Bottomline? Get future opportunities sent straight to your email.