• Workflow: Based on clinical project requests, works with requestors and users to understand and document current workflow with an eye toward proposed future workflows that are optimized for any planned application changes. • Design and Build: Presents recommended system enhancement opportunities and creative technical solutions for clinic-related scenarios. Using analytical evaluation skills, identifies, proposes, builds, and demonstrates prototypes of application configuration options for review and approval by project requestors. • Performs ongoing maintenance and configuration updates to Epic applications. • Test: With minimal supervision, creates test scripts, timelines, and plans for application and workflow changes. Performs actual testing of clinical information system configuration and processes, including testing across applications and/or the testing of the application configuration of other analysts. Coordinates and participates in requestor and user testing of application changes. • Support: Provides tier-two support to end-users both remotely and in-person. Monitors, investigates, troubleshoots, and resolves incoming tickets. Serves as a liaison between users and vendors. Coordinates system fixes and changes with software vendors. Coordinates the deployment of application changes with the training team and operations. • Perform all other duties as assigned.

• Lead design and development of advanced Teamcenter Unified customizations and integrations • Architect workflow solutions, extensions, and modules using BMIDE and modern development languages • Oversee debugging, root-cause analysis, performance optimization, and system upgrade cycles • Collaborate with architects and business stakeholders to define technical direction and solution roadmaps • Create high-quality technical documentation, detailed functional specifications, and deployment plans • Mentor junior developers and contribute to team capability-building initiatives • Ensure PLM solutions meet quality, compliance, interoperability, and cybersecurity requirements

• Design, develop, enhance, and maintain enterprise-scale PLM solutions using Teamcenter Unified • Develop custom workflows, workflow handlers, BMIDE extensions, and integrations with third‑party tools • Evaluate system performance, troubleshoot technical issues, and perform software debugging and upgrades • Collaborate with IT and business teams to define requirements, create functional specifications, and contribute to testing cycles • Participate in deployment planning and ensure adherence to internal compliance standards • Document enhancements, configurations, and system updates

Role Description - Develop interactive reports & dashboards against our key performance indicators (critical metrics). - Research analytic methodologies and conduct metric reporting. - Implement new tools and techniques for viewing, interpreting, and communicating organizational data & trends. - Support operational changes & growth opportunities with data-driven recommendations with measurable outcomes. - Analyze trends to recommend process/operational improvements. - Prepare detailed & summary level reports including written interpretation of analytic results and graphical representation. - Present results to management, including data-driven business recommendations and alternatives. - Influence leadership to drive more data-informed decisions. - Work closely with the Finance department & executive team to support regular business review cycles. - Leverage organizational data through analytics projects and modelling to derive data-driven insights and recommendations leading to organizational improvements. - Define & advance standard processes and champion the use of data & analytics organization wide. - Perform other duties as assigned. Qualifications - 4–5 years of experience in Reporting, Analytics, Revenue Operations, or related roles, with a proven track record of delivering strategic business impact through data. - Advanced proficiency with BI tools (e.g., Power BI, Tableau), data modeling, and visualization best practices. - Strong understanding of GTM metrics across Sales, CS, and Marketing, with experience supporting leadership planning and performance reporting. - Demonstrated ability to lead analytical projects end-to-end, from requirements gathering to analysis, storytelling, and executive recommendations. - Familiarity with CRM systems (e.g., Salesforce) and data extraction methods for reporting automation. - Excellent communication skills, with the ability to simplify complex data and influence senior stakeholders. - High attention to detail and structured problem-solving; thrives in a fast-paced, evolving environment. - Experience mentoring or supporting junior team members is preferred. Requirements - Experience with SQL for data extraction and transformation. - Python for advanced analytics or automation. - Forecasting/modeling techniques to support strategic planning.