• Managing a book of business and representing the Integrated Accumulations Department for CVS/Caremark • Overseeing the transactions shared between the Medical Partner and CVS/Caremark • Resolving transaction errors, either internally or with the help of the Medical Partner • Investigating and researching the source of errors • Partnering across work streams with other internal resources • Meeting operational metrics and providing results for their book of business to department leadership • Implementing service for new clients with existing Medical Partners

Order Operations Specialist (Remote) Location: 100% Remote / Virtual Must Reside In: Austin, TX or any of the following states – AL, AZ, CO, CT, FL, GA, IL, NC, NV, OH, OR, SC, TN, TX, VA, WI. Job Type: Full-Time, Exempt (Salaried) Compensation: $45,000–$55,000 base salary + quarterly bonus opportunities Position Overview Fourlane is seeking a Order Operations Specialist to manage the full order life cycle. This role incorporates high degrees of accuracy, technical systems, and teamwork. You will serve as a critical control point within the revenue process. While transactional in nature, the position requires strong attention to detail and accountability, as errors directly impact invoicing accuracy, revenue recognition, and client experience. Why Work at Fourlane At Fourlane, our success is built on two things: the results we deliver for our clients and the growth of our people. This role is more than day-to-day accounting support – it’s an opportunity to solve real business problems, design smarter systems, and help clients transform how they operate financially. We’re a people-first, fully remote company where collaboration, growth, and purpose are built into the work. At Fourlane, you’re never siloed – by role, industry, or client. You’ll collaborate with a diverse team of experts, work on meaningful projects together, and continuously expand your skills while shaping a career path that’s truly your own. What our people are saying: “What I love most about being at Fourlane is the sense of purpose and collaboration. Every day, I get to contribute to meaningful work with my clients while being surrounded by people who support, inspire, and challenge me to grow. It’s more than just a job—it’s a place where I feel valued.” What You’ll Actually Work On Fourlane consultants are deeply involved in real client projects, including: · System implementations, conversions, and migrations, such as transitioning clients to QuickBooks Online Advanced or consolidating multi-entity environments · QuickBooks file rebuilds and data cleanup, repairing corrupted or bloated files and restoring reliable financial reporting · Workflow and process redesign, improving efficiency across accounting and operations teams · Client training and enablement, ensuring systems work long after implementation You’ll see the direct impact of your work – and your role will grow as your skills do. What our people are saying: “Since joining Fourlane as a QuickBooks Consultant and now a QuickBooks Support Specialist, I have experienced significant professional growth and development, expanding my skill set, taking on increased responsibilities, and contributing to the success of the team and our clients.” Key Responsibilities · Order Lifecycle Execution: Execute the end-to-end processing of all customer orders across internal systems. Ensure that all required fields, product selections, pricing structures, and service configurations are complete and accurate prior to finalization. · Price & Product Validation: Validate pricing, discounts, promotions, and bundled services against approved company standards. Confirm that all order components align with current product offerings and pricing structures. · Billing Readiness & Financial Alignment: Ensure all orders are properly structured for invoicing, including subscription setup, billing cadence, payment terms, and tax applicability. Identify and resolve discrepancies before orders are handed off to Finance. · Data Integrity & System Accuracy: Maintain consistent and accurate data across CRM, ordering platforms, and billing systems. Ensure alignment between systems to prevent downstream reconciliation issues. · Cross Functional Coordination: Act as an operational liaison between Sales, Marketing, Finance, and Customer Success. Communicate order status, clarify discrepancies, and ensure alignment across teams. · Issue Identification & Resolution Support: Proactively identify order-related issues and discrepancies. Resolve straightforward issues independently and escalate complex cases with clear documentation and context. · Ownership & Accountability: Accuracy and completeness of all processed orders. Timeliness of order execution. Integrity of order data across all systems. Additional Expectations · Effectively manage your calendar and availability · Order accuracy rate · Utilize tools such as Salesforce, Microsoft Excel, WooCommerce, and Intuit Merchant systems, QuickBase, Slack, Microsoft Office Suite, Avalara or comparable tax tools Required Skills & Experience · 1-3 years in order processing, operations, or administrative support roles · Exceptional attention to detail · Strong organizational and time management skills · Ability to manage multiple priorities simultaneously · Clear and professional communication skills · Accountability and ownership mindset This is a fully remote role. However, you must reside in one of the following states: · Arizona, Alabama, Colorado, Connecticut, Florida, Georgia, Illinois, Nevada, North Carolina, Ohio, Oregon, South Carolina, Tennessee, Texas, Virginia, Wisconsin

• Serve as Incident Commander for major incidents — coordinating cross-functional response teams, driving investigation, making escalation decisions, and ensuring incidents are resolved within SLA targets. • Own all incident communications: draft and send clear, timely updates to senior leadership, Customer Success, and partner/customer contacts throughout the incident lifecycle, and manage customer-facing status page updates (status.xsolla.com). • Facilitate blameless Post-Incident Reviews (PIRs) for major incidents — leading root cause identification, assigning corrective actions with clear owners and deadlines, and tracking them to closure. • During non-incident periods, proactively analyze incident trends, recurring issues, and production bugs — identify patterns, create Problem tickets, and report findings and recommendations to product and engineering teams on a regular cadence. • Enforce the incident management framework across the organization, including the severity model, priority matrix, SLA targets, escalation procedures, and deployment readiness gates. • Oversee and mentor the Operations Engineer on your shift — coaching on triage, investigation, runbook execution, and documentation quality while conducting regular knowledge transfer sessions to build depth across the service portfolio. • Produce shift handoff reports and deliver regular operational reporting: incident trends, KPI performance (MTTD, MTTA, MTTR), SLA adherence, proactive detection rate, and repeat incident analysis. • Audit service catalogue completeness on a regular cadence and govern JIRA Service Management workflows for incident, PIR, and problem management. • Cover for the Operations Engineer role during absences, breaks, or surge incidents. Participate in weekend on-call rotation for major incidents.

AO Globe Life is expanding its leadership team and hiring experienced professionals who are ready to mentor, develop talent, and drive results in a fully remote environment. In this role, you’ll connect with individuals who have requested information about available benefits while also leading and developing a team focused on performance, growth, and service. What You’ll Be Doing - Meet with clients virtually using Zoom - Walk individuals and families through available programs - Answer questions and guide clients through next steps - Maintain simple digital records and follow-ups - Deliver a professional, client-first experience - Recruit, mentor, and support team members - Lead training sessions, coaching calls, and team meetings - Set expectations and track individual and team performance Why Leaders Apply - 100% remote — lead from anywhere in the U.S. - Flexible scheduling with autonomy - Clients have already requested to be contacted - Ongoing leadership training and mentorship - Clear advancement into higher-level leadership roles - Performance-driven environment with strong growth potential - Collaborative, accountability-focused team culture What You’ll Need - Must be authorized to work in the United States - Experience in leadership, management, or client-facing roles - Strong communication, coaching, and organizational skills - Comfortable working remotely and using digital tools - Results-driven and self-motivated - Laptop or computer with camera + reliable internet About AO Globe Life AO Globe Life has supported working families for over 70 years, partnering with unions, credit unions, and veteran organizations nationwide. The company operates fully remotely and focuses on leadership development, service, and long-term career growth.