• Serve as Incident Commander for major incidents — coordinating cross-functional response teams, driving investigation, making escalation decisions, and ensuring incidents are resolved within SLA targets. • Own all incident communications: draft and send clear, timely updates to senior leadership, Customer Success, and partner/customer contacts throughout the incident lifecycle, and manage customer-facing status page updates (status.xsolla.com). • Facilitate blameless Post-Incident Reviews (PIRs) for major incidents — leading root cause identification, assigning corrective actions with clear owners and deadlines, and tracking them to closure. • During non-incident periods, proactively analyze incident trends, recurring issues, and production bugs — identify patterns, create Problem tickets, and report findings and recommendations to product and engineering teams on a regular cadence. • Enforce the incident management framework across the organization, including the severity model, priority matrix, SLA targets, escalation procedures, and deployment readiness gates. • Oversee and mentor the Operations Engineer on your shift — coaching on triage, investigation, runbook execution, and documentation quality while conducting regular knowledge transfer sessions to build depth across the service portfolio. • Produce shift handoff reports and deliver regular operational reporting: incident trends, KPI performance (MTTD, MTTA, MTTR), SLA adherence, proactive detection rate, and repeat incident analysis. • Audit service catalogue completeness on a regular cadence and govern JIRA Service Management workflows for incident, PIR, and problem management. • Cover for the Operations Engineer role during absences, breaks, or surge incidents. Participate in weekend on-call rotation for major incidents.

AO Globe Life is expanding its leadership team and hiring experienced professionals who are ready to mentor, develop talent, and drive results in a fully remote environment. In this role, you’ll connect with individuals who have requested information about available benefits while also leading and developing a team focused on performance, growth, and service. What You’ll Be Doing - Meet with clients virtually using Zoom - Walk individuals and families through available programs - Answer questions and guide clients through next steps - Maintain simple digital records and follow-ups - Deliver a professional, client-first experience - Recruit, mentor, and support team members - Lead training sessions, coaching calls, and team meetings - Set expectations and track individual and team performance Why Leaders Apply - 100% remote — lead from anywhere in the U.S. - Flexible scheduling with autonomy - Clients have already requested to be contacted - Ongoing leadership training and mentorship - Clear advancement into higher-level leadership roles - Performance-driven environment with strong growth potential - Collaborative, accountability-focused team culture What You’ll Need - Must be authorized to work in the United States - Experience in leadership, management, or client-facing roles - Strong communication, coaching, and organizational skills - Comfortable working remotely and using digital tools - Results-driven and self-motivated - Laptop or computer with camera + reliable internet About AO Globe Life AO Globe Life has supported working families for over 70 years, partnering with unions, credit unions, and veteran organizations nationwide. The company operates fully remotely and focuses on leadership development, service, and long-term career growth.

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive. Additionally, you will enjoy: • Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours • 401(k) with company match • Paid vacation, sick, personal and parental leave time • Paid Volunteer Time: giving back to our communities is important to us • Employee Recognition Program – convert your recognition points into gift cards • Employee Assistance Program – offers benefits to help you manage daily responsibilities • Access to on-demand training courses to advance further in your career Job Description Successful candidates will be located in the State of Michigan. We are looking for a talented individual… To join our team as a Program Specialist! The Program support staff ensure smooth delivery of projects and programs, both internally and externally; while adhering to program, practice, and operations guidelines. Program support staff roles often encompass multiple areas including; data management, metrics and reporting, team facilitation and coordination, and process definition and improvement. These roles tend to be more internal-facing than client-facing, although people in operations roles will often have direct client, customer, or trade ally communication and contact. For this exciting career opportunity, you’re a great fit if you can… - Manage program data and conducts complex analysis. - Produce complex reports while ensuring compliance with terms of the contract, the relevance of content, and professional presentation. Conduct research when applicable. - Staff meetings, goal setting, compliance & at times function as a team lead. In this exciting career opportunity, you will have… - Bachelor’s degree preferred - Client interaction experience is a plus Target compensation... $49,000 - $51,500 depending on experience Compensation Range $48,800.00 - $66,300.00Currency USDType Salary Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example. CLEAResult will not provide sponsorship or support for immigration status or work authorization including for international students. Applicants must be authorized to work in the country where the position is located without the need for employer sponsorship or support. Successful hires must pass pre-employment checks. Equal Opportunity Employer As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status. The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustments to job descriptions and/or requirements at any time without notice.

• Own day-to-day relationships with our co-manufacturers (including KFF) across Jams, Bronco, and any future brands we bring to market. • Manage production schedules, lead times, and capacity planning to ensure on-time delivery and in-stock positions across retail accounts. • Identify and resolve supply chain bottlenecks before they become customer-facing problems. • Partner with our head of operations to negotiate terms, improve cost structures, and hold co-mans accountable to quality and timeline commitments. • Maintain visibility into raw material sourcing, finished goods inventory, and inbound/outbound freight flows. • Support the end-to-end commercialization process for new SKUs, from formula sign-off and packaging spec through first production run and retail-ready delivery. • Own the project timelines for product launches across the portfolio, coordinating cross-functionally with R&D, marketing, sales, and operations to hit key milestones. • Track innovation projects against gate criteria and surface risks early so leadership can make informed go/no-go decisions. • Build and maintain launch trackers, production specs, and item setup documentation across all new products. • Serve as the connective tissue across internal teams, ensuring that every function (sales, marketing, supply chain, finance) is aligned on priorities, timelines, and open items. • Build and maintain operational playbooks, project trackers, and reporting cadences that give leadership a real-time view of what’s in flight and what’s at risk. • Own the weekly ops rhythm: standups, status updates, issue escalation, and follow-through. • Identify process gaps and build the systems to close them—whether that means a new tracker, a better SOP, or a cleaner handoff between teams. • Support cross-functional planning for key retail milestones including resets, promotions, new item launches, and distributor onboarding.