We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Team Summary: The Pharmacy Returns & Redeploy team is a pharmacy inventory management team within CVS Supply Chain with a primary focus on our 9,000 retail pharmacy locations. The team delivers value through a series of reverse logistics and supply chain programs and plays a critical role in future innovative solutions to ensure inventory optimization. The team oversees existing programs, future development, and manages financial lines related to Pharmacy Retail Returns, Waste, and Uninsured Loss. The team partners and supports various cross functional partners including Pharmacy Inventory Management, Operations, Merchandising, Long-Term Care, PBM, Specialty, Mail Order, Caremark, IT, Finance, Patient Safety, Health Safety & Environmental, Compliance, Facilities, 3rd-party Returns and Waste partners, and more. The Pharmacy Returns team consists of three key pillars which drive financial value, innovation, implementation, and process improvements. The pillars are: - Portfolio Discovery/Development – Pipeline investigation and innovation, value sizing and diagnostic, cost/benefit analysis and solution design and go-forward assessments. - Project Delivery – Go to market strategy, project planning and roadmap, system business requirements and testing, pilot design, program testing and management, expansion and scalability strategy and delivery. - Program Management – Program steady-state management, new program integration, standard operating procedure (SOP), reporting and monitoring, field engagement and continuous improvement. Position Summary The Manager, Rx Returns & Redeploy (Delivery) plays a key role in creating and testing continuous improvement solutions that drive P&L margin savings and/or operational excellence. This hybrid role blends advanced analytics with program management, operational support, and cross‑functional collaboration. The ideal candidate brings 3–5 years of analytical or operational experience, a strong problem‑solving mindset, and a desire to influence enterprise‑level outcomes through data‑driven decision-making. As a Manager, you will focus on partnering with your team and others to perform root cause analysis leveraging data, business insights, and cross functional learnings. Your work will directly support enterprise initiatives by identifying actionable insights that improve program performance and inventory optimization across CVS’s ~9,000 retail pharmacy locations. You will leverage a suite of analytics tools like Excel, Tableau, Power BI, ThoughtSpot, and others to extract, manipulate, and visualize data. You will absorb findings which can drive tactical and strategic decisions, support pilot and delivery initiatives, and be shared with stakeholders to drive continuous improvement across pharmacy inventory programs. This position is designed for mid-level professionals who are ready to expand beyond individual contribution into foundational leadership, blending hands-on analytics with program ownership and cross-functional influence. In this position, you will operate with increasing autonomy, guiding initiatives, mentoring peers, and shaping strategic decisions that impact CVS Health’s pharmacy inventory operations at scale. Key Responsibilities: Analytical Responsibilities – 40%: - Analyze large financial and operational datasets to identify trends, risks, and opportunities across pharmacy reverse logistics programs (Waste, Returns, Uninsured Loss). - Utilize tools such as Snowflake, SQL, ThoughtSpot, and Excel to extract, manipulate, and visualize data for reporting and decision-making. - Create dashboards, scorecards, and ad hoc reports to monitor program performance and compliance. - Conduct root-cause analysis to support business questions and uncover operational inefficiencies. - Identify, create, & lead pilot and delivery initiatives by providing data-driven insights and measuring impact to brand new opportunities. - Translate analytical findings into actionable insights that inform enterprise initiatives and operational execution. - Use data analysis to influence the broader inventory management team to aid in new inventory optimization strategies related to enterprise-level requests, working capital optimization, inventory levels, brand and generics, price changes, cold chain and fridge asset utilization, and more. Program Management Responsibilities – 30%: - Lead cross-functional teams to execute business strategies that drive performance in areas such as inventory management, pharmacy operations, and supply chain optimization. - Develop and implement process improvements that enhance efficiency, reduce costs, and support enterprise-wide goals. - Identify process gaps and collaborate on solutions—manual or automated—that improve performance and efficiency. - Support and lead pilot initiatives to test, validate, and scale value-add inventory programs. - Maintain and update standard operating procedures for reverse logistics workflows. - Build and manage Excel-based templates and reporting tools to support program execution. - Lead, contribute, & delegate in operational workflows and problem-solving efforts that align with analytics findings. Cross-Functional Collaboration –30%: - Communicate regularly with team members and partners to support program execution and outreach across the enterprise. - Manage personal relationships with peers in different departments including Rx Operations, Patient Safety, Finance, 3rd-party vendors, etc. - Demonstrate initiative and curiosity by proactively reaching out with questions and insights, seeking to understand operational workflows and program nuances. Use this knowledge to strengthen data analysis and connect findings to real-world processes and outcomes. - Influence cross-functional partners by communicating insights, recommendations, and program impacts clearly. Required Qualifications Required Skills and Requirements: - 3+ years of experience in continuous improvement, supply chain, analytics, program management, retail, or healthcare roles - Bachelor’s degree: Supply Chain, Data Analytics, Management Information Systems (MIS), Operations, Data Science, Engineering, or a related years of experience - Preferred Qualifications - Proficiency in Microsoft Excel (pivot tables, formulas, data visualization, reporting templates, dashboards) - Proficiency in SQL knowledge for data querying and manipulation - Experience with BI tools such as ThoughtSpot, Tableau, or Power BI - Experience with Snowflake or other cloud-based data platforms - Advanced analytical and problem-solving skills with attention to detail - Strong communication skills, both written and verbal with the ability to flex based on the audience - Ability to manage multiple tasks and work independently in a fast-paced environment - Collaborative mindset with cross-functional teams with the skillset to influence, delegate, and hold partners accountable to reach goals - Previous experience in pharmacy operations and supply chain processes - Experience with pharmacy inventory strategies - Experience in continuous improvement, supply chain, healthcare, or retail analytics - Working experience in connecting operational knowledge to data insights - Experience in learning new business intelligence tools and transition between analytics platforms as needed to support evolving business requirements - Data manipulation and querying in SQL including writing complex queries, joins, subqueries, etc. - Building interactive dashboards using calculated fields, parameters, and advanced visualizations for tailored visual storytelling - Supply chain experience in cloud-based data warehouses and understanding data architecture - Data governance and quality to ensure accuracy, consistency, and completeness - Proficiency in data cleaning and transformation to resolve data quality issues, normalize datasets, and prepare data for analysis or integration - Experience applying descriptive statistics to summarize and interpret data distributions and variability Education - Bachelor’s degree: Supply Chain, Data Analytics, Management Information Systems (MIS), Operations, Data Science, Engineering, or related years of experience Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $66,330.00 - $145,860.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: - Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. - No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. - Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 03/27/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

• Provides information, analyses, and consultation to internal and external stakeholders • Assesses performance of pharmacy benefits and develops recommendations for improvements • Participates in the development of new reports, analytical models, and products/benefit programs • Investigates key drivers of benefit performance • Creates new queries using SASEG • Participates in development of analytic methodologies, models, reports, and new products

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Beckman Coulter Diagnostics, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making—we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence. Learn about the Danaher Business System which makes everything possible. ___________________________________________________________________________________ The CX Analyst II will be responsible for playing a crucial role in enhancing Beckman Coulter's customer experience by driving data-driven insights and strategic initiatives. This full-time position is ideal for an analytically minded individual eager to make a significant impact on the customer journey within a dynamic organization. This position reports to the Manager, Digital Customer Experience and is part of the CRM and Customer Experience team located in Brea, CA and will be fully remote. If you thrive in a fast-paced, technical, highly critical role and are driven to build a world-class digital organization, this opportunity is for you. The CX Analyst II for Beckman Coulter Diagnostics will be responsible for strategically analyzing, developing, and expanding our customer experience initiatives. This role involves capturing comprehensive requirements, conducting advanced data analytics, and actively driving the integration of our CX platform (Medallia) across the organization to enhance customer journey insights and improve key CX metrics. Key Responsibilities: - Business Analysis and Experience Optimization: Lead efforts to capture comprehensive business requirements and detailed insights from stakeholders across the organization, mapping customer interactions and identifying opportunities for enhancing the customer journey. Analyze user behavior and conduct usability evaluations to identify friction points within digital experiences providing recommendations to optimize user experience and workflow efficiency. - CX Platform Expansion & Integration: Actively contribute to the strategic growth of our Customer Experience platform (Medallia) by identifying new organizational touchpoints and data sources for integration. Collaborate with various departments to scope, plan, and support the onboarding of new surveys and feedback channels to ensure a holistic view of the customer. - Advanced Data Analytics: Conduct in-depth analysis of customer behavior, feedback, and operational data utilizing powerful platforms like Medallia, Snowflake, Power BI, Google Analytics, and other data sources. Transform complex datasets into clear, actionable insights to drive strategic decisions. - CX Metric Improvement: Focus on improving key Customer Experience metrics such as Net Promoter Score (NPS) and Customer Effort Score (CES) by identifying root causes of dissatisfaction or friction and proposing data-backed solutions. Leverage insights directly from our CX platform to inform these improvements. - Strategic Recommendations & Reporting: Develop and present compelling reports, dashboards, and executive summaries that highlight trends, findings, and strategic recommendations for CX enhancements. Effectively communicate analytical results to diverse audiences. The essential requirements of the job include: - Bachelor’s degree in Computer Science, Information Systems, Business Analytics, Data Science, or a related quantitative field. - Demonstrated two years of experience in business analysis, including requirements gathering, workflow mapping, and documenting system integrations. - Proven proficiency and experience in advanced data analysis, interpretation, and visualization using tools such as Power BI, Excel, and Looker Studio. - Experience with SQL for querying and managing data within large datasets, with exposure to data warehousing solutions like Snowflake preferred. - Strong communication and presentation skills, with the ability to articulate complex analytical findings to both technical and non-technical stakeholders. Travel Requirements: - Ability to travel approximately 15%, overnight, within territory or locations It would be a plus if you also possess previous experience in: - Direct experience with Customer Experience Management (CXM) platforms, particularly Medallia, including familiarity with its deployment and configuration across various touchpoints. - Usability testing methods and tools, and a strong understanding of user experience (UX) principles. - Basic knowledge of programming or scripting languages such as Python or JavaScript for data manipulation or web interaction analysis. - Experience with Content Management Systems (CMS) like Sitecore, especially in understanding content delivery and user interaction. ___________________________________________________________________________________ Beckman Coulter Diagnostics, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info. At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide. The annual salary range for this role is $80,000 - $90,000. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future. This job is also eligible for bonus/incentive pay. We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com. Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The U.S. EEO posters are available here. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact:1-202-419-7762 or applyassistance@danaher.com.

• Analyze structured and unstructured data to identify trends, anomalies, and operational insights • Write Python or R scripts to process, transform, and analyze data • Perform exploratory data analysis (EDA) to uncover patterns and correlations • Develop insight-driven summaries and recommendations for leadership • Identify emerging risks, performance gaps, and opportunities for improvement • Define data fields, data models, and analytical requirements based on real data • Validate extraction logic and ensure data structures support reporting needs • Collaborate with the Solution Architect to refine data schemas and ingestion outputs • Ensure data quality, consistency, and analytical readiness • Design and build dashboards using Power BI, Tableau, AWS QuickSight, or similar tools • Propose meaningful KPIs, thresholds, and scoring logic • Develop visualizations that support executive level situational awareness • Translate analytical findings into intuitive, decision ready dashboards • Participate in requirements workshops and stakeholder interviews • Document analytical needs, reporting expectations, and data dependencies • Provide insight-driven recommendations to guide system design and prioritization • Support leadership with briefing materials and analytical narratives