• Administer, maintain and evolve the Veeam Backup & Replication environment • Act as the technical owner for solution architecture and tuning • Perform advanced performance troubleshooting (CPU, proxy, network, target, repository) • Diagnose and resolve structural bottlenecks in large-scale environments • Design and validate sizing for: - Proxies - Repositories - SOBR (Scale-Out Backup Repository) - Tasks and concurrency • Implement and optimize protection for: - Microsoft SQL Server (Standalone, Cluster, AlwaysOn) - High-frequency log backup - Application-aware processing • Structure repository segregation and policies for critical workloads • Review and optimize retention policies (GFS, Synthetic Full, Active Full) • Implement Fast Clone best practices (ReFS / XFS) • Plan and validate Disaster Recovery strategies • Execute periodic recovery tests (VM, granular SQL, Instant Recovery) • Ensure adherence to security and compliance policies • Support technical audits • Document architecture, workflows and capacity planning • Collaborate with Infrastructure, Security and Project teams

• Analyze frontline performance and experience data to identify trends, pain points, and improvement opportunities. • Gather and synthesize Rebel (frontline) feedback through surveys, QA data, and voice-of-employee inputs. • Support frontline experience initiatives that improve day-to-day work conditions and service delivery. • Translate QA and performance insights into actionable recommendations for coaching and development. • Partner with HR and Operations to support career pathing and promotion readiness using data-driven insights. • Evaluate training and onboarding effectiveness and identify gaps aligned to role expectations. • Execute and support the Voice of Employee program, including reporting and action planning. • Coordinate cross-functional improvement projects impacting frontline experience and member.

• Develop and maintain enterprise architecture frameworks, standards, and blueprints • Design scalable, secure, and efficient IT systems and applications • Evaluate emerging technologies and recommend adoption strategies • Conduct requirements analysis and translate business needs into technical specifications • Perform gap assessments and identify opportunities for improvement • Provide risk analysis and mitigation strategies for proposed solutions • Collaborate with developers, engineers, and project managers to ensure designs are implemented correctly • Provide technical guidance during system integration and deployment • Review code, configurations, and system designs for adherence to standards • Act as a liaison between business units and technical teams • Present architectural solutions and analysis findings to senior leadership • Facilitate workshops and discussions to gather input and drive consensus • Ensure solutions meet security, regulatory, and performance standards • Maintain documentation of architecture decisions and processes • Support audits and compliance reviews with technical evidence • Monitor system performance and recommend enhancements • Lead post implementation reviews to capture lessons learned • Mentor junior architects and analysts to build organizational capability

• Assess OCM and operational readiness • Facilitate virtual and face-to-face meetings with government clients and lead co-ordination/collaboration from various business units • Attend and participate in meetings with many different client stakeholder groups • Identify and formulate organizational target state requirements from written materials and verbal interactions with stakeholders • Identify and document organizational design challenges, obstacles, and decisions, and provide rationale and recommendations to help address resistance to change • Develop and execute communication plans • Define approaches for developing a permanent organizational resiliency and change capacity within differing organizational units and approaches for transitioning key change management responsibilities and activities to them • Apply behavioral tools to assess the impact of change on organizations, using assessments of organizational culture, performance, and readiness for change • Define activities to support change and transition initiatives • Develop and deploy user adoption/training programs around our technology solution • Work directly with the client and end user to affect change • Serve as a trusted advisor to our customers both internal and external. • Test and review all deliverables to ensure quality and compliance. • Be the teammate everyone wants on their team and take ownership in making our company the best place to work.