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SCAN

SCAN is a mission-driven organization that is tackling some of the biggest issues in health care for older adults.

Experience Analyst

AnalystAnalystOtherRemoteMid LevelTeam 1,001-5,000Since 1977H1B SponsorCompany SiteLinkedIn

Location

California

Posted

92 days ago

Salary

$92.4K - $133.7K / year

Seniority

Mid Level

Bachelor Degree2 yrs expEnglishTableau

Job Description

Experience Analyst

SCAN

• Analyze frontline performance and experience data to identify trends, pain points, and improvement opportunities. • Gather and synthesize Rebel (frontline) feedback through surveys, QA data, and voice-of-employee inputs. • Support frontline experience initiatives that improve day-to-day work conditions and service delivery. • Translate QA and performance insights into actionable recommendations for coaching and development. • Partner with HR and Operations to support career pathing and promotion readiness using data-driven insights. • Evaluate training and onboarding effectiveness and identify gaps aligned to role expectations. • Execute and support the Voice of Employee program, including reporting and action planning. • Coordinate cross-functional improvement projects impacting frontline experience and member.

Job Requirements

  • Bachelor's Degree or equivalent experience
  • 2–4 years of experience in analysts, operations, customer experience, workforce analytics, QA, or frontline support role
  • Experience analyzing performance data, survey results, or QA findings in a customer-facing environment.
  • Experience working cross-functionally with Operations, HR, or Customer Experience teams.
  • Data analysis & interpretation (Excel, Tableau, dashboards, trend analysis)
  • Clear written and verbal communication
  • Attention to detail with big-picture thinking
  • Continuous Improvement – Proactively seeks opportunities to improve processes and experiences

Benefits

  • Robust employee recognition program
  • Generous paid-time-off (PTO)- 11 paid holidays per year, 1 floating holiday, birthday off, and 2 volunteer days
  • Excellent 401(k) Retirement Saving Plan with employer match
  • An annual employee bonus program
  • Robust Wellness Program
  • Tuition reimbursement

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