• Answer inbound calls from clients and leads professionally and promptly • Make outbound calls for scheduling, follow-ups, and client communication • Coordinate appointments, reminders, and calendar management • Assist with basic administrative and organizational support tasks • Make calls to negotiate with outside vendors as needed • Provide daily updates and maintain consistent communication with the business owner • Handle light client onboarding or follow-up tasks as assigned

• Proactively think about and execute different items and tasks that you can take off of the CEO's plate. • Cut down the CEO’s time spent within their email inbox. • Own the communication and follow-up process with internal team and external contacts. • Keep meetings, projects, and tasks on track without being told. • Be proactive: find bottlenecks for the CEO's time, come with solutions, not just questions. • Manage CEO's calendar, prep for meetings, follow-up after calls. • Keep the team aligned and moving forward on open tasks. • Calendar management via Calendly and Outlook. • Handling calls and conversations that do not require the direct decision making of the CEO. • Email triage and communication on behalf of CEO. • Internal and external follow-up using WhatsApp, email, and Pipedrive. • Research and prepare notes for the CEO when he needs to attend calls. • Support light reporting (Mailchimp), travel booking, and general admin.

• Manage the founders calendars, scheduling, and executive follow ups • Convert meeting notes into structured client profiles • Own the client onboarding process, including sending contracts, invoices, and required documentation in a smooth and timely manner • Own and maintain internal Google Sheets dashboards used to track roles, placements, commissions, and performance metrics • Track the company’s recruiter commissions, calculating fees and managing payment timelines • Provide weekly financial summaries to the founders covering contracts and invoices • Create and improve internal SOPs • Ensuring recruiters have easy access to client details and all relevant information they need to perform effectively • Identifying inefficiencies and implementing process improvements

• Manage inbox triage: drafting, follow ups, decision flags, and escalating what matters • Own calendar and scheduling: protect focus blocks, reschedule as needed, coordinate across time zones and multiple companies • Prep and follow through on meetings: create agendas, take detailed notes, track follow ups • Be available for short daily check-ins and longer weekly planning calls • Use AI tools for summarizing and drafting communication where appropriate