Job Closed

This listing is no longer active.

Granicus logo
Granicus

Empowering a Modern Digital Government.

QA Specialist

QA EngineerQA EngineerFull TimeRemoteSeniorTeam 501-1,000Since 1999H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

85 days ago

Salary

0

Seniority

Senior

3 yrs expExperience acceptedEnglishRPA

Job Description

QA Specialist

Granicus

• Review and validate AI-generated responses, knowledge articles, and case resolutions for accuracy, tone, and contextual relevance. • Identify and document edge cases, hallucinations, or gaps in AI-generated content. • Collaborate with AI trainers and product teams to improve model performance and training data quality. • Create, test and validate automated workflows across Salesforce Service Cloud, Jira, and Wrike. • Ensure that case routing, escalation, and resolution automations function as intended and align with business rules. • Support regression testing and release validation for new AI/automation features. • Analyze CSAT, NPS, and case resolution data to identify trends and quality issues. • Provide actionable feedback to improve customer-facing content and support workflows. • Maintain test cases, QA documentation, and feedback logs using tools like Confluence, or Notion.

Job Requirements

  • 3–5 years of experience in QA, content quality, or customer support QA roles.
  • Strong understanding of Salesforce Service Cloud and case management workflows.
  • Familiarity with AI/NLP platforms or RPA (e.g., Forethought, OpenAI, UiPath).
  • Experience with QA tools (e.g., Jira) and test case management.
  • Excellent attention to detail, communication, and analytical skills.

Benefits

  • Employee Resource Groups to encourage diverse voices
  • Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work-life balance and current affairs.
  • Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.

Related Categories

Related Job Pages

More QA Engineer Jobs

Full TimeRemoteTeam 5,001-10,000H1B Sponsor

• Manage a team of quality engineers and drive quality initiatives • Utilize functional and technical acumen to ensure highest quality for IT deliverables • Establish relationships and interact with stakeholders to ensure on-time delivery of product features • Develop and manage QE metrics to measure performance

Ohio
Job Closed
BE / RenXTech logo

Tester/Business Analyst (22464)

BE / RenXTech

Buchanan & Edwards is an Equal Opportunity Employer. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants. BE, and its wholly owned subsidiary RenXTech, are trusted partners to the national security community, delivering future-forward solutions and cutting-edge support across cyber, technical, analytical, intelligence, and mission operations. Headquartered in McLean, Virginia, we combine deep mission understanding with innovative technologies to help clients meet their most vital challenges. We are committed to providing equal employment opportunities in accordance with all applicable federal anti-discrimination laws. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by law. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. Please inform the Company's personnel representative if you need assistance completing any forms or to otherwise participate in the application process.

QA Engineer85 days ago
Full TimeRemoteTeam 51-200

Job DetailsJob Location: McLean, VA 22043Position Type: Full TimeJob Category: Information Technology Buchanan & Edwards | Dare to BE Different. At BE, we’re not just another company, we’re a movement. We push boundaries, break barriers, and redefine what’s possible in the tech world. We cut through the noise and focus on what truly matters: making an impact with cutting-edge solutions and solving challenges through innovation. BE bold, BE innovative, BE extraordinary. Find out more: www.teambe.us Buchanan & Edwards is an Equal Opportunity Employer. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants. Location: Remote, VA BE is looking for a Tester/Business Analyst to support our customer at the US Department of Agriculture (USDA). Under minimal direction, that candidate will perform software testing, support requirements development, develop technical documentation and perform other activities to support the successful implementation of software. The candidate is expected to work independently, reaching out as needed to subject matter experts for technical guidance and communicating with management the status of milestones and any challenges. To keep breaking barriers and redefining what's possible, we’re looking for candidates with the following exceptional technical capabilities: Assess requirements, user stories, and acceptance criteria and develop/execute comprehensive test cases to validate the requirements Support the development and refinement of requirements based on conversation with end users and subject matter experts Analyze and assess potential system changes Support the development of SDLC artifacts such as design notes Provide expertise and insight to support other areas of the program such as help desk and training teams 5+ years of experience testing complex software systems Experience with federal procurement business processes Experience testing Unison PRISM, Oracle APEX and UiPath bots Understanding of relational databases and querying via SQL Website: www.teambe.us Linkedin: https://www.linkedin.com/company/buchanan-&-edwards/ Facebook: https://www.facebook.com/BuchananEdwards/ X: https://x.com/_TeamBE BE, and its wholly owned subsidiary RenXTech, are trusted partners to the national security community, delivering future-forward solutions and cutting-edge support across cyber, technical, analytical, intelligence, and mission operations. Headquartered in McLean, Virginia, we combine deep mission understanding with innovative technologies to help clients meet their most vital challenges. We are committed to providing equal employment opportunities in accordance with all applicable federal anti-discrimination laws. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by law. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. Please inform the Company's personnel representative if you need assistance completing any forms or to otherwise participate in the application process. Please provide complete information. An incomplete application may affect your consideration for employment.

United States
Job Closed
Full TimeRemoteTeam 5,001-10,000Since 1995H1B No Sponsor

• Work on automated testing solutions; • Collaborate with the development team to ensure software quality; • Implement tests to ensure correct operation of AI systems.

Brazil
Job Closed
Expleo Group logo

Automation Tester

Expleo Group

Think bold, act reliable

QA Engineer85 days ago
Full TimeRemoteTeam 10,001+Since 1966H1B No Sponsor

• Collaborate with cross-functional teams to deliver high-quality testing of software • Develop and implement automation scripts and frameworks • Ensure software quality through thorough testing practices • Analyze test results and provide feedback for continuous improvement

Portugal