• Investigate and gather all necessary information and documentation related to claims • Evaluate liability and damages • Negotiate and settle claims • Manage litigation cases related to auto claims disputes • Maintaining electronic files • Analyzing defense counsel's performance • Regularly reporting to the Claims Manager • Collaborate closely with our product and engineering teams to give feedback and identify technology and process improvements

• The primary job function is to investigate and manage Personal Injury Protection (PIP) Claims. • Identifies and contacts each injured party to explain coverage and claims process. • Verifies coverage, eligibility and determines the Company’s course of action. • Maintains claims files, evaluates claims using facts and supporting data on injury and wages lost due to injury. • Updates appropriate parties as needed, providing new facts as they become available, and their impact upon the analysis and settlement options. • Verifies the nature and extent of injury and/or wages lost by obtaining and reviewing appropriate records and documentation. • Carefully and thoroughly reviews all pertinent information and forwards the file to the Special Investigations Unit (SIU) when there is reasonable cause. • Reviews and analyzes all information and submits request for payment of claims within company guidelines to supervisor. • Thoroughly documents injury and treatment information as well as bills received for treatment and payments issued. • Contacts medical providers and injured parties to verify medical provider information, treatment received, and billing status. Submits files to supervisor for audit upon closing. • Maintains current knowledge of claims settlement procedures, state regulation, and policy changes. • Includes completion of the formal claims training program, which may require overnight travel for at least 1 week.

• Investigate and document property claims, including policy review, recorded statements, assigning inspections, updating reserves, preparing or reviewing estimates, and negotiating settlements • Communicate claim updates and decisions verbally and in writing • Handle claims in compliance with all applicable regulations and internal processes • Provide technical expertise and serve as an SME for Claims-related projects • Act as a resource for less experienced staff • Support catastrophe response as needed, to include potential overtime and deployment • Any other duties needed to help drive our purpose and fulfill our values

• Investigate and document property claims, including policy review, recorded statements, assigning inspections, updating reserves, preparing or reviewing estimates, and negotiating settlements • Communicate claim updates and decisions verbally and in writing • Handle claims in compliance with all applicable regulations and internal processes • Provide technical expertise and serve as an SME for Claims-related projects • Act as a resource for less experienced staff • Support catastrophe response as needed, to include potential overtime and deployment • Any other duties needed to help drive our purpose and fulfill our values • Lead high-profile and sensitive special investigations involving intricate and specialized fraud referrals.