• The Senior Metrics Analyst works directly with the Intelligence and Insights team and supports the work to understand, interpret, and provide guidance on metrics and analytics. • Perform the majority of the data loading, manipulation, reporting and dashboarding work within the Intelligence and Insights team. • Produce metrics reports used to enable the business to make decisions based upon key performance indicators. • Respond to ad hoc requests by understanding the requirements and ensuring the timelines are adhered. • Review, analyze, and report the work of peer group to ensure the team signs-off a quality product to the stakeholders. • Supports process improvement and analytics development initiatives. • Provides insight into analytic measures and supports development of new and creative solutions.

• Develop and own a learning agenda for new content categories, including writing experimentation frameworks, metrics, and observational analyses • Partner with the NCX Merchandising team to plan and measure activations for new content categories • Work with other Performance teams to support efforts to standardize distribution performance reporting • Serve as a subject matter expert and a primary point of contact for promotional data

• Performs on-site engagements consisting of field examinations of prospect and existing asset-based borrower's collateral records and financial reports. • Analyzes and validates information through detail testing as defined by the field examination program. • Evaluates accounting system controls and data integrity. • Documents findings/results of engagements and provides feedback to staff. • Manages the deliverable to the client from start to finish. • Contributes to and promotes a positive environment to improve team effectiveness. • Maintains a current professional development plan reflecting a commitment to self-development.

• Support a vast portfolio of City of Hope therapeutic investigator-initiated studies that require data capture in a robust database. • Work directly with study teams (Principal Investigators, Statisticians, Study Coordinators, etc) to understand specific workflows and requirements and build electronic Case Report Forms (eCRFs). • Design, develop, validate, and maintain applications used to capture eCRF data within Forte EDC. • Provide programming of validation checks and custom functions on eCRFs to improve data quality. • Develop specifications for standard edit checks, data listings and reports as needed. • Work closely with research software developers / programmers to ensure that validations within Forte EDC meet study team needs. • Create documentation related to requirements, user testing, findings, etc. • Provide end user support; communicate with participating sites on data related tasks. • Maintain familiarity with Bug / Issue Tracking tools to keep apprised of issues related to EDC software. • Maintain familiarity with EDC-related industry Standard Operating Procedures (SOPs), Good Clinical Practices (GCPs), and International Conference on Harmonization (ICH) guidelines. • Provide guidance and training to other analysts and assist other department staff members as necessary. • Maintain effective communication with study teams related to protocol status and amendments that affect eCRFs. • Perform impact analysis and risk assessment on all proposed application changes. • Troubleshoot system errors. • Maintain documentation of all programs and applications. • Support research, evaluation and development of departmental initiatives and new technologies/innovations to improve processes.