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Bonterra Tech is a social good software startup offering technological support, services, and expertise to organizations and businesses that serve others, including more than 15,00
Senior Advanced Support Consultant
Location
United States
Posted
73 days ago
Salary
$65K - $85K / year
Seniority
Senior
Job Description
Senior Advanced Support Consultant
Bonterra Tech
• Become an expert in each customers’ use of ETO (and occasionally Apricot software) including any customizations and add-ons • Respond to customer calls and emails to resolve complex and unique problems in an extremely timely manner • Develop and cultivate strong relationships with contacts at all levels of the customer organization • Provide ad-hoc coaching and training on ETO/Apricot best practices • Diagnose and escalate issues as needed to ensure proper and timely resolution • Interface with the Account Manager and Client Success Manager to provide a high level of customer service without unnecessary overlap • Meet regularly with customers via phone to review open cases and issues • Document all client interactions and time spent in our tracking system as required
Job Requirements
- 3+ years of professional experience in relevant industry such as technical support or customer success
- 2+ years’ experience working with client verticals or equivalent non-profit experience (MIECHV, HMIS, Workforce, Reentry, Education, etc.)
- 1 + years experience using SQL
- Proficient in SAP Business Objects Reporting
- Outstanding communication and analytical skills
- Problem solving skills with technical agility and creativity
- Detail-oriented and well organized
- Project Management experience managing 5-10 simultaneous projects for various clients
Benefits
- Comprehensive benefits package that supports your health, well-being and growth - explore full details here.
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