• Responsible for technical customer support experience within the Wiz product • Own, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency within and across teams • Identify cases that require escalation (either technically or strategically) • Create, maintain, and coordinate incident management requests to product or engineering • Design and implement solutions that scale the support offering through automation • Participate in on-call rotation for after-hours, holiday, and weekend support coverage

Overview At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact? As a Senior Administrator-Commercial Contact Operations Advisor Support Team (COAST), you will be responsible for all support help to provide Commercial Sales, (Account Executives, Managers, Advisors, SR’s and Mentors) commercial support, (Project Consultants, Solutions Consultants, Sales Engineers) and Order Processing teams (OCV Advisors, Seniors, Supervisors and Managers) with necessary assistance and functional support on all strategic initiatives, processes, procedures, applications, products, financial dispute questions, billing, and promotional campaigns. You will assist with Commercial Sales/support order questions, functional application questions and investigation of billing issues, Salesforce functionality, and you will be responsible for the creation and distribution of support-related communications to Commercial Sales, support and Order Processing teams. You will provide on-going maintenance and issuance of communications to all Commercial Sales, Support, Marketing, and Order Processing teams. Additionally, you will be responsible for functional user acceptance testing of commercial sales and order processing applications including Salesforce, Order Workbook (Microsoft Excel), SABRE, DESI, RNW/SFA, MetaSolv, Service Availability, Verigate, IMA, INAT, RMS, Customer Link, CSG, and UTS. You will work regularly with Telecom IT personnel on system trouble escalations, and application management. You will attend PAC meetings regularly to represent and understand new commercial products, and the impact on the various systems supported and prepare new processes to support the teams. Hours: This position has a scheduled shift of 8:00am-5:00pm Central Time Monday-Friday. This position has the ability to work remotely in any of the 40+ States in which TDS Telecom operates. Responsibilities - Level I - III help desk support, including: - Develops and maintains knowledge necessary to support personnel on all strategic initiatives, processes, procedures, applications, simple and complex products, and promotional campaigns. Assists Commercial Sales/Support and Order Processing associates with order processing questions, functional application support and investigation of billing issues. - Responsible for the assembly, distribution and implementation of sales, support and system usage communication information. - Works with the Commercial Sales team, BSSC advisors, Seniors, Supervisors and Managers to implement and find answers/solutions to billing issues and questions, service address issues, workbook assistance, order and reject help, and other specific commercial sales and support issues. - Responsible for service address update requests and working on them with the appropriate teams ensuring system updates are made - Responsible for CNAM escalation updates. - Responsible for Salesforce support requests, working with Sales Operations and multiple other teams supporting the CRM tools that sales and support teams work in. Also escalating and working with various IT resources to resolve, change process, and make things better. - Performs functional user acceptance testing as new releases become available by working closely with Telecom IS on known issues. Assists in the identification of system issues and acting as a SME in order entry and billing systems. - Develops and maintains knowledge necessary to support strategic and complex Commercial Sales practices and procedures necessary for providing quality customer service. Creates and facilitates the rollout of new and/or revised procedures throughout the organization as needed. - Represents, participates and works with Product Managers in the product management PAC meetings. Takes the lead for Commercial Sales and Support for all simple to complex and technical projects, works on process, and results with the team leads, participates, implements, and coordinates new product rollouts. Helps the Commercial Sales and Support teams including the BSSC teams as well, to establish a consistent sales and support method in order to capitalize on all sales opportunities and works with the Order Processing teams with implementing new processes. - Keeps abreast of developments in new technologies, markets, and desired new applications through regular contact with customers, vendors, and peers inside and outside of TDS. Qualifications Required Qualifications - Bachelors degree (or higher) -OR- 4+ years professional work experience. - 4+ years’ experience in sales, customer service or marketing position. - 2+ years’ experience in a leadership/lead or mentor role. - 2+ year’s analytical or financial experience. Other Qualifications - Understanding of TDS commercial products and services. - Understanding of TDS customer service policies, processes and procedures. - Proven strength in project management, multi-tasking, time management, and organizational skills. - Knowledge of TDS’s organization and telecommunications industry. Do you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply! Research shows that many candidates hesitate to apply unless they meet 100% of the qualifications, even when they possess the skills and experience needed to succeed in the role. Experience and skills come in many forms, and they may not always match exactly what’s listed on paper, but they can still lead to success. If you meet the Required Qualifications and believe you have the potential to thrive in this role, we encourage you to apply today! Benefits We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness. Join us and experience a work environment where your well-being is a top priority! Associates scheduled to work 20 or more hours per week have access to: - Medical Coverage - Dental Coverage - Vision Coverage - Life Insurance - 401(k) Plan - Generous Vacation & Paid Sick Leave - Seven Paid National Holidays & One Floating Holiday - Paid Parental Leave (6 weeks after 12 months of employment) - Adoption & Surrogacy Assistance - Employee Assistance & Wellness Programs Associates working 30 or more hours per week additionally have access to: - Short-Term & Long-Term Disability - TDS Service Discounts - Education Assistance - Paid Volunteer Time In addition to these benefits, all associates will have the opportunity to participate in our Associate Resource Groups, which are designed to encourage community and facilitate professional development. To learn more, click here. Who is TDS Telecom? TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect. Visit tdstelecom.com to learn more! At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law. Pay Transparency The listed pay range reflects the minimum and maximum base salary. Actual offers will be based on factors such as skills, qualifications, experience, location, and role-specific competencies. Some positions may also offer additional compensation, such as bonuses or equity awards. Pay Range (Hr./Yr.) $67,000.00/Yr. - $108,800.00/Yr.

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary Join Our Elite Customer Experience Team – Where Every Call is a Chance to Make a Difference! Are you a driven call center professional ready to elevate your career? Step into the spotlight as an Advanced Support Technician for Xfinity Home Security, where your expertise in inbound customer service, escalations, billing, troubleshooting, and upselling will make a real impact. Job Description Dept Hours: 8am – 9pm EST daily, including weekends – MUST HAVE OPEN AVAILABILITY ANY DAY OF THE WEEK, INCLUDING WEEKENDS (wrap shifts), shifts have not yet been identified. Training Hours: 5 to 7 weeks, Monday – Friday, 8 am to 5 pm MST (10 am – 7 pm EST) (9 am-6 pm CST) (7 am – 4 pm PST) In this high-energy, customer-focused role, you'll be the go-to expert at resolving Xfinity Home (Security Services) complex issues, supporting customers and field technicians nationwide. By delivering first-call resolutions with confidence and care. With a strong emphasis on billing and technical support, you'll use advanced tools and systems to troubleshoot, resolve service orders, and enhance the customer experience while promoting and upselling cutting-edge products and services. If you're passionate about problem-solving, thrive in a fast-paced environment, and are ready to be part of a team that values innovation, collaboration, and excellence, this is your opportunity to shine. With 12 openings available and a late mid/late April start, now is the perfect time to join a team that’s redefining customer support—one call at a time. Visit our Xfinity Home YouTube page to learn more about Xfinity Home products. Be sure to attach a copy of your UPDATED RESUME to the application. Required Skills You’ll Bring to the Table - Crisis Whisperer: You’ve mastered the art of calming even the most escalated customer concerns, especially when it comes to billing and technical issues coming into the call center. (Think 60% billing, 40% repair.) - Resolution Rockstar: You don’t just answer calls—you solve problems on the first try. First Call Resolution (FCR) is your superpower within call center environments. - Tech-Savvy Troubleshooter: Whether it’s Sales, Billing, or Technical Support, you know how to dig deep and find solutions fast. - Ticketing Pro: You’ve worked with Remedy, and you know how to navigate complex systems like a Pro. - Communication Ninja: You’re articulate, clear, and confident—both on the phone and in writing. - Customer Experience Champion: You deliver a service that doesn’t just meet expectations, it exceeds them. - Sales-Driven Mindset: You know how to spot opportunities and upselling with authenticity and ease. - Change Embracer: You thrive in dynamic environments and adapt quickly to new tools, processes, and challenges. What You’ll Be Doing - Data Detective Work: Applies Xfinity Home/Smart Solutions processes to accurately resolve customer issues, ensuring customers’ commitments are met across the national footprint - Complex Problem Solving: Use your expertise to isolate and fix intricate issues, collaborating with our engineering team and proper stakeholders to ensure timely resolution - Tech Toolkit Mastery: Navigate multiple systems and applications to resolve any Xfinity Home and Smart solutions concerns - Process Innovator: identify root causes and suggest improvements that boost First Call Resolution and product enhancement. - Accuracy Advocate: remain current with organizational internal processes and procedures. Accurately document customer interactions - Support Superhero: Be the go-to expert for business partners, field techs, and internal teams—offering real-time support and guidance. - Mentor & Trainer: Share your knowledge and help onboard and upskill your teammates. - Network Guardian: Act as a point of contact for all Xfinity Home security escalated matters. Monitor system outages, and escalate issues - Customer Liaison: Be the voice of the customer, ensuring their needs are met and their concerns are heard - Solution Architect: Gather customer requirements and recommend the best products and services to meet their needs. - Flexible Team Player: Be ready to work nights, weekends, and overtime when needed—because great service never sleeps. Why You’ll Love It Here - Impactful Work: Every call you take and every issue you solve makes a real difference. - Growth Opportunities: Learn, grow, and advance in a company that invests in your future. - Dynamic Culture: Fast-paced, supportive, and always evolving. - Recognition & Rewards: Your hard work won’t go unnoticed. Employees at all levels are expected to: - Understand our Operating Principles; make them the guidelines for how you do your job. - Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. - Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. - Win as a team - make big things happen by working together and being open to new ideas. - Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. - Drive results and growth. - Respect and promote inclusion & diversity. - Do what's right for each other, our customers, investors and our communities. Disclaimer: - This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications. Skills Call Center, Communication, Customer Experience (CX), Data Analytics, Escalation Resolution, Troubleshooting Compensation National Pay Range: $15.80 USD-$37.03 USD Illinois Pay Range: $16.79 USD - $32.59 USD Colorado Pay Range: $17.77 USD - $34.07 USD Hawaii Pay Range: $20.74 USD - $31.11 USD Washington DC Pay Range: $22.71 USD - $34.07 USD Maryland Pay Range: $18.76 USD - $34.07 USD Minnesota Pay Range: $17.77 USD - $31.11 USD New York Pay Range: $18.76 USD - $37.03 USD Washington Pay Range: $17.77 USD - $35.55 USD New Jersey Pay Range: $19.75 USD - $35.55 USD Vermont Pay Range: $18.76 USD - $29.62 USD Massachusetts Pay Range: $19.75 USD - $35.55 USD California Pay Range: $17.77 USD - $32.92 Comcast intends to offer the selected candidate base pay within the posted range for this role at the time of posting dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later. Education High School Diploma / GED Certifications (if applicable) Relevant Work Experience 5-7 Years Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant’s criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.

About The Role The Service Desk Technician will perform remote diagnostics with key customers to determine root cause and resolve enterprise system issues. They will remotely troubleshoot hardware and firmware, install system software and run diagnostics. As the first support contact with our customers, they will represent ZT and be responsible for ensuring an excellent customer experience. What You Will Do - Shift: Sunday - Thursday - Remote troubleshooting - Experience in reading and interpreting enterprise log files - BIOS and Flash ROM updates - Installation of new application software - Produce detailed test and failure analysis reports - Support other teams within the engineering department as needed - Maintain customer tickets within our case management system - Process customer replacement parts and/or systems - Identify opportunities for improvement - Provide ongoing feedback and guidance - Own the customer experience and drive initiatives for improvement What You Bring - Fundamental understanding of Server architecture and components (CPU, power supply, memory, graphics cards, flash memory, etc.) - Hands on experience with enterprise hardware troubleshooting / break fix / upgrades - Ability to remotely diagnose and root cause enterprise system failure - Ability to use custom Linux and Windows-based diagnostic/test programs - Networking experience (cabling switches, fiber, port configurations, and VLAN) - Understanding of hardware and software interactions; able to apply this understanding to resolve issues - Analytical problem solving - Strong oral and written communication skills - Proactive, positive, deliberate, and focused thinking - Associates Degree in IT, Computer Science or Electronics, Certificate of Completion of Technical School (A+, Network+, Server+, etc.), or equivalent experience - 2+ years of experience in hardware testing and break fix - 2+ years of experience operating in an IT remote support environment - Some travel may be required - The ability to lift up to 50 pounds when necessary - The ability to safely climb ladders when necessary - The ability to wear personal protective gear correctly when necessary - The ability to stand and walk throughout the facility for extended periods without loss or reduction of productivity - The ability to (i) use their hands to handle, control, or feel objects, tools or controls, (ii) make quick, precise adjustments to machine controls, (iii) bend or twist their body and (iv) repeat movements for extended periods without loss or reduction of productivity ZT Systems assesses market data to ensure a competitive compensation package is created for all our employees. The typical base salary for this position is expected to be $30 hourly. If hired, the final base salary will be determined on an individual basis taking into consideration experience, skills, knowledge, education and/or certifications. Base salary is just one component of ZT Systems total rewards philosophy. We take pride in offering a wide range of benefits and perks that appeal to the variety of needs across our diverse employee base. Other rewards may include bonus, paid time off, generous 401k match, tuition reimbursement, wellbeing resources, and more. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this opportunity but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. About ZT Systems At ZT Systems, a Sanmina Company, you’ll get to do work you are proud of alongside smart, passionate people. Every day, there are opportunities to collaborate with the best in the industry to design, build, and deliver impactful solutions to world-class customers. Along the way, you will gain hands-on experience in a fast-paced environment that’s challenging, rewarding, and career-defining. A culture built around our values we work hard and think fast. We view challenges as opportunities—to do better, push harder, and be faster than we were the day before. When we fail, we learn from it and move on together. And when we succeed, we use the momentum to go even further. We create value with everything we do, building the foundation of today—and transforming the future of tomorrow. Join ZT Systems and help us build technology infrastructure that connects the world. What We Offer At ZT Systems, a Sanmina Company, we believe that investing in our people is key to our continued growth and innovation. When you join our team, you’ll gain access to a comprehensive and inclusive benefits package designed to support your well-being, financial security, and professional development—both now and in the future. Compensation & Financial Security -Competitive base salary -Performance-based annual bonus eligibility -401(k) retirement savings plan -Tuition reimbursement for eligible education programs Health & Wellness -Comprehensive medical, dental, and vision coverage with access to leading providers -Mental health resources and employee wellness support programs- -Company-paid life and disability insurance Time Away & Work-Life Balance -Paid time off (PTO) and company-paid holidays -Parental leave and family care support programs Growth & Purpose -Structured training programs and on-the-job learning opportunities -Matching gifts and volunteer programs to support causes you care about These benefits are available to eligible employees and are designed to grow with you as your career evolves. Full benefits and eligibility varies by work location. Learn more about our benefits here. ZT Group Int’l. is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. ZT Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Please be aware that certain positions may require the applicant to either 1) be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or 2) be eligible to obtain an export control license or license exception from the Bureau of Industry and Science & U.S. Department of Commerce. All offers of employment will be conditional subject to the foregoing.