Looking for a way to make an impact and help people? Join PacificSource and help our members access quality, affordable care! PacificSource is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, sex, sexual orientation, gender identity, national origin, genetic information or age. PacificSource values the diversity of our community, including those we hire and serve. We are committed to creating and fostering a work environment in which individual differences and diversity are appreciated, respected and responded to in ways that fully develop and utilize each person’s talents and strengths. The Workforce Management Analyst optimizes staffing, scheduling, and real-time contact center performance to meet service level and efficiency. The role includes forecasting call volumes, monitoring intraday activity, ensuring adherence, and providing timely insights and issue-resolution support. Acting as the organization’s “mission control”, the analyst adjusts to real-time demand and helps maintain operational effectiveness and customer satisfaction. Essential Responsibilities: - Analyze historical trends to develop short- and long-term forecasts across all channels and align staffing plans with business goals. - Create and manage agent schedules (shifts, breaks, lunches, training, meetings, time-off) While maintaining agent profiles, scheduling rules, and system configuration in WFM platforms. - Monitor real-time volume, queue health, service levels, agent states, and schedule adherence, taking immediate action to resolve spikes, dips, absenteeism, or performance deviations. - Automate forecasting, scheduling and reporting processes using Excel, SQL, or VBA. - Execute intraday schedule adjustments (moving breaks/lunches, reallocating shrinkage, rescheduling meetings) and modify staffing, routing, skilling or workload distribution to match demand. - Identify, escalate, and resolve intraday risks, system issues, anomalies, or outages in partnership with IT/Telecom teams. - Produce daily, weekly, and monthly KPI reporting (service level, occupancy, shrinkage, cost per call) and deliver intraday updates on volume, adherence, absenteeism, and arrival patterns. - Conduct root cause analysis for forecast variances and performance deviations, documenting incidents, outages, and intraday actions for continuous improvement. - Present actionable insights and recommendations to leadership to improve operational efficiency and customer experience. - Serve as the central communication point for intraday updates, staffing risks, system issues, queue performance and volume anomalies. - Partner with Operations, HR, Quality, Training, IT and WFM teams to resolve issues impacting service levels and customer experience. - Communicate staffing changes and performance updates effectively. - Participate in operational reviews and strategic planning meetings. - Administer and utilize WFM/ACD platforms (e.g., Five9, NICE, Genesys, Calabrio) for forecasting, scheduling, adherence monitoring, routing, skilling, and intraday adjustments. - Maintain knowledge of WFM best practices, call routing logic, and multichannel contact center operations. Supporting Responsibilities: - Meet department and company performance and attendance expectations. - Follow the PacificSource privacy policy and HIPAA laws and regulations concerning confidentiality and security of protected health information. - Support company philosophy. - Perform other duties as assigned. SUCCESS PROFILE Work Experience: Minimum of 2 years of real-time workforce management experience in a multi-channel contact center (voice, chat, text), including queue monitoring, adherence management, intraday reporting, and supporting operations in managing service level risks. Hands-on experience with WFM/ACD platforms such as Five9, NICE, Genesys, Calabrio, or similar systems. Experience identifying performance risks proactively and taking corrective action to maintain service level targets required. Education, Certificates, Licenses: High school diploma or equivalent required. Bachelor’s degree in business administration, Statistics, Mathematics, Healthcare Operations, or related field preferred. Knowledge: Strong understanding of contact center KPIs (AHT, ASA, service level, shrinkage, adherence, occupancy, call arrival patterns) and their application in real time decision making. Knowledge of Workforce Management disciplines including forecasting, scheduling, intraday management, and multi skill/multi channel operations. Proficiency with WFM/ACD platforms (e.g., Five9, NICE, Genesys, Calabrio), call routing concepts, and general call center technologies. Skill in data analysis and visualization, with familiarity using BI tools such as Power BI or Tableau for real time reporting. Strong technical proficiency with Microsoft Excel, Access, SQL, and other analytical tools. Excellent communication, interpersonal, organizational, and multitasking abilities, with the capability to work independently and under pressure. Competencies Adaptability Building Customer Loyalty Building Strategic Work Relationships Building Trust Continuous Improvement Contributing to Team Success Planning and Organizing Work Standards Environment: Work inside in a general office setting with ergonomically configured equipment. Travel is required approximately 5% of the time. Skills: Accountability, Collaboration, Communication (written/verbal), Flexibility, Listening (active), Organizational skills/Planning and Organization, Problem Solving, Teamwork Compensation Disclaimer The wage range provided reflects the full range for this position. The maximum amount listed represents the highest possible salary for the role and should not be interpreted as a typical starting wage. Actual compensation will be determined based on factors such as qualifications, experience, education, and internal equity. Please note that the stated range is for informational purposes only and does not constitute a guarantee of any specific salary within that range. Base Range: $50,830.78 - $81,329.23 Our Values We live and breathe our values. In fact, our culture is driven by these seven core values which guide us in how we do business: - We are committed to doing the right thing. - We are one team working toward a common goal. - We are each responsible for customer service. - We practice open communication at all levels of the company to foster individual, team and company growth. - We actively participate in efforts to improve our many communities-internally and externally. - We actively work to advance social justice, equity, diversity and inclusion in our workplace, the healthcare system and community. - We encourage creativity, innovation, and the pursuit of excellence. Physical Requirements: Stoop and bend. Sit and/or stand for extended periods of time while performing core job functions. Repetitive motions to include typing, sorting and filing. Light lifting and carrying of files and business materials. Ability to read and comprehend both written and spoken English. Communicate clearly and effectively. Disclaimer: This job description indicates the general nature and level of work performed by employees within this position and is subject to change. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position. Employment remains AT-WILL at all times.

Overview This is a remote role – incumbents, who reside in Oregon or Washington only. There may be occasional situations that require work to be performed on-site at an assigned Legacy Health location. All new hires are required to come to a designated Legacy Health office location in Portland, Oregon prior to their start date for a new hire health assessment and to complete new hire paperwork. This position may require initial training and orientation to be site-based, before transitioning to the remote schedule. This is a limited duration role (estimated 9 months) Responsibilities At Legacy Health, our mission to make life better for others shapes everything we do - from patient care to business operations. As an Human Resources Business Analyst, you play a vital role in supporting that mission by optimizing human resource systems to better serve our employees and organization. In this role, you'll review, analyze, and develop solutions that meet end-user needs, while collaborating closely with colleagues in Human Resources and Information Technology. Through this work, you'll have the opportunity to grow both professionally and personally within a compassionate and supportive healthcare community. - Serve as a liaison between HR end users and Information Services to ensure effective system communication and functionality. - Utilize advanced knowledge of HR Business Intelligence and Human Resource Systems to support and improve HR operations. - Write and coordinate design specifications for functional changes or enhancements to automated processes, panels, screens, and tables. - Facilitate and coordinate system testing, upgrades, and modifications. - Administer system security and access controls to ensure data integrity and appropriate user access. - Support end users by assisting with the development of custom reports and data queries. - Audit database integrity and troubleshoot functional system issues as the primary contact for problem resolution. - Create custom reports that include HR data, enabling further manipulation in tools like Microsoft Access and Excel. - Collaborate with departments outside HR, such as Payroll and Management Audit, regarding HR Business Intelligence data. - Review, analyze, and evaluate information systems specific to the Human Resources department. - Lead special assignments and projects; act as a project team leader for HR Analysts and technical support staff. Qualifications Education: - Bachelor’s degree in human resources, computer science, business administration, or related field, or equivalent experience required. Experience: - A minimum of five years’ experience working with complex databases such as HR and payroll computer systems in a networked environment. - Preferred: Experience developing dashboards and writing complex reports in Power BI. - Preferred: Experience with in-basket management, troubleshooting technical issues, and identifying viable solutions in Infor/Global HR. Skills: - Excellent organizational, written and verbal communication and customer service skills to be able to interact effectively with all levels of personnel within and outside of the Legacy community. - Ability to understand end user needs. - Knowledge of current human resource systems technology and client server technology. - Technical knowledge requirements include mathematical and statistical skills for data analysis; the ability to understand and apply the intent of HR policies, practices and regulations when developing system solutions; skill in understanding management principles sufficiently to lead and control various projects with intense deadlines; and ability to conceive and present concepts logically for reports and recommendations Licensure - Professional certification in specialty area preferred. Pay Range USD $44.37 - USD $66.11 /Hr. Our Commitment to Health and Equal Opportunity Our Legacy is good for health for Our People, Our Patients, Our Communities, Our World. Above all, we will do the right thing. If you are passionate about our mission and believe you can contribute to our team, we encourage you to apply—even if you don't meet every qualification listed. We are committed to fostering an inclusive environment where everyone can grow and succeed. Legacy Health is an equal opportunity employer and prohibits unlawful discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion or creed, citizenship status, sex, sexual orientation, gender identity, pregnancy, age, national origin, disability status, genetic information, veteran status, or any other characteristic protected by law. To learn more about our employee benefits click here: www.legacyhealth.org/For-Health-Professionals/careers/benefiting-you

Role Description The Analyst for Vendor Management is responsible for overseeing the full lifecycle of vendor relationships—from onboarding through offboarding—ensuring alignment with organizational goals, budgetary controls, risk mitigation, and regulatory compliance. This role will serve as the central point of contact for vendor oversight, working cross-functionally with Finance, Legal, IT, and business units to optimize vendor performance and safeguard enterprise interests. Principal Responsibilities - Vendor Lifecycle: - Design, build and lead end-to-end vendor processes including onboarding, coordination of contract execution, performance monitoring, and offboarding. - Maintain a centralized vendor master file with active coordination across departments. - Budget and Financial Oversight: - Collaborate with the Chief Technology Officer and then with Finance where needed to monitor vendor spending, ensure budget adherence, and support cost optimization initiatives. - Manage the Capitalization of internal and external colleagues where their roles are marked for evaluation and build and execute these quarterly requirements. - Develop and continuously improve reporting capabilities for Upper Management to track budget deviations across business units. - Vendor Relationship Management: - Serve as the primary tactical liaison for strategic vendors, fostering long-term partnerships and resolving conflicts. - Risk and Compliance: - Perform vendor risk assessments and categorize vendors by criticality and exposure. - Ensure compliance with internal policies and external regulations (e.g., NYDFS). - Coordinate due diligence efforts and manage third-party risk questionnaires. - Oversee the overall execution of the Third-Party Risk Management Program. - Process Improvement and Governance: - Develop and implement vendor management policies, procedures, and governance frameworks. - Support audits and provide documentation for regulatory reviews and internal controls. Qualifications - Bachelor’s degree in business administration, Information Technology, Finance, Supply Chain, or related field. - 5+ years of experience in vendor management, procurement, or compliance. - Strong understanding of contract negotiation, vendor performance metrics, and risk frameworks. - Excellent verbal and written communication, analytical, and project management skills. - Ability to work independently and manage multiple vendor relationships simultaneously. - Strong planning, structure and analytical skills. - Must have ability to collaborate and solve difficult problems, combining the ability to prioritize and function well in a dynamic environment. - Ingrained sense of accountability and ownership. - Continuous drive for learning, pushing technical limits, and finding new solutions. - Experience with GRC tools and third-party risk platforms is a plus. - Adaptability and growth mindset. Thrives in a collaborative environment and continuously seeks opportunities for improvement. Special Working Conditions - Fast-paced environment. - Must be able to interact effectively with various levels of management. - Must be able to adapt and implement new control procedures as necessary. - Must be able to proactively and effectively communicate status updates to upper management as required. - Remote work capability with secure and reliable internet connection. Technical, Computer, And System-Specific Skills Required - Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). - Ability to learn any other appropriate program or software system used by the firm as necessary. - Proficiency in Microsoft Office Suite: Expert level in Microsoft Word for document creation, formatting, and template management. - Document Management Systems: Experience with SharePoint, or similar platforms for document storage, collaboration, and version control.

Role Description - Build financial models akin to those developed at investment banks. - Collaborate with AI research teams to enhance model accuracy and financial insights. - Work independently and asynchronously to meet project deadlines. - Increase chances of selection for future Mercor projects through successful contributions. Qualifications - At least 2 years of experience in investment banking or private equity at top firms. - Experience with at least one deal worth over $1B. Requirements - ~10 minute behavioral interview discussing previous deals. - Technical assessment (< 2 hours) evaluating financial expertise. Benefits - Compensation: $150/hour - Location: Remote Company Description Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey.