Description *We are open to supporting 100% remote work anywhere within the continental US.* The Work: We are seeking a highly skilled Senior ServiceNow Architect with hands-on experience implementing Now Assist and other AI‑powered capabilities on the ServiceNow platform. In this role, you will serve as a strategic technical leader responsible for designing scalable, secure, and innovative ServiceNow solutions that leverage the latest AI capabilities to transform business operations. This is an opportunity to shape our enterprise workflow architecture and drive adoption of next-generation ServiceNow AI features across the organization. Job Location: This position requires that the job be performed in the United States. If you accept this position, you should note that ICF does monitor employee work locations and blocks access from foreign locations/foreign IP addresses and also prohibits personal VPN connections. What You Will Do: - Lead the implementation and optimization of ServiceNow Now Assist AI capabilities, including generative AI workflows, virtual agents, intelligent automation, and predictive insights. - Design, develop, and configure ServiceNow solutions to support federal program requirements - Build and maintain custom applications, workflows, business rules, and UI policies - Design, develop, and support ServiceNow portals and web-based user experiences, including Service Portal and/or UI Builder - Collaborate with customer product owners to implement scalable, standards-based solutions - Participate in Agile and SAFe ceremonies, including sprint planning, reviews, and retrospectives - Perform code reviews and ensure adherence to development standards and best practices - Support platform upgrades, patching, and performance tuning - Troubleshoot and resolve ServiceNow defects and production issues - Ensure configurations and customizations align with federal security and compliance requirements - Contribute to technical documentation and knowledge sharing across the team - Support and enhance CSM knowledge enablement through Knowledge Base integration, taxonomy improvements, and self-service experience optimizations - Other duties as assigned What You Will Bring With You: - ServiceNow CSA certification (must be current) - 2+years as a ServiceNow Architect - 5+ years of experience in ServiceNow Software development - US Citizenship is required (per federal government regulations for this position). - Must be able to obtain Public Trust clearance. - MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply. What We Would Like You To Bring With You: - ServiceNow Certified Implementation Specialist (CIS): - CIS – IT Service Management (ITSM) or - CIS – Customer Service Management (CSM) - NowAssist / AI experience - Experience supporting federal government programs - Strong experience with Service Portal, UI Builder, and user experience design - Experience configuring ITSM and/or CSM modules - Familiarity with ServiceNow data model and performance optimization - Strong problem-solving, communication, and collaboration skills - Experience supporting DevSecOps-aligned Agile teams - Bachelor’s degree - Highly effective analytical, problem-solving, and decision-making capabilities. - Excellent communication and interpersonal skills to interface effectively at all levels of the business. #Li-cc1 #Indeed #senw22 #smc23 Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.  Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.  However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.   Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $98,614.00 - $167,644.00 Nationwide Remote Office (US99)

Role Description - Build financial models akin to those developed at investment banks. - Collaborate with AI research teams to enhance model accuracy and financial insights. - Work independently and asynchronously to meet project deadlines. - Increase chances of selection for future Mercor projects through successful contributions. Qualifications - At least 2 years of experience in investment banking or private equity at top firms. - Experience with at least one deal worth over $1B. Requirements - ~10 minute behavioral interview discussing previous deals. - Technical assessment (< 2 hours) evaluating financial expertise. Benefits - Compensation: $150/hour - Location: Remote Company Description Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey.

Role Description The Linguistic Expert – Cantonese will be responsible for the following: - Review, evaluate, and annotate AI-generated text in Cantonese for accuracy, fluency, and cultural alignment. - Provide expert feedback on grammar, semantics, style, and tone. - Develop guidelines and documentation to improve consistency in AI outputs. - Collaborate with researchers to identify language-specific challenges and edge cases. - Suggest improvements for training datasets and linguistic rules. Qualifications - Fluency in both English and Cantonese (native-level proficiency in Cantonese required). - Strong grasp of grammar, syntax, semantics, and stylistics. - Ability to identify and correct subtle linguistic and cultural nuances. - Bachelor’s degree in Linguistics, Translation, Literature, or related field (advanced degree a plus). - Prior experience in linguistic annotation, translation, or content review (preferred). - Familiarity with AI, NLP, or language technologies (preferred). Requirements - Part-time commitment of 10 hours/week. - Compensation of $35–$50/hour. - Remote work location. Company Description Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include: - Benchmark - General Catalyst - Peter Thiel - Adam D'Angelo - Larry Summers - Jack Dorsey

Role Description - Create deliverables for common requests within your professional domain. - Review peer-developed deliverables to improve AI research. - Work independently and asynchronously to meet deadlines. - Collaborate with AI research teams to enhance project outcomes. - Diagnose and solve real issues in your domain to support AI model training. Qualifications - 4+ years professional experience in your respective field. - Excellent written communication with strong grammar and spelling skills. Requirements - Start Date: Immediately Benefits - Compensation: $60–$80/hour - Location: Remote - Duration: 3–4 weeks - Commitment: 30–40 hours/week Application Process - Upload resume - AI interview based on your resume - Submit form Resources & Support - For details about the interview process and platform information, please check: Interview Process - For any help or support, reach out to: support@mercor.com - Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.