• Support the Design Manager in daily project coordination activities across disciplines • Prepare and distribute meeting agendas and minutes, progressing toward independent ownership • Capture accurate technical notes during interdisciplinary meetings and coordinate with discipline leads to confirm accuracy • Attend client and stakeholder meetings and track key decisions, risks, and action items • Proactively assist in tracking, managing, and communicating project changes internally and externally • Grow into serving as backup to the Design Manager when required • Coordinate internal and external design meetings using Microsoft Teams, Zoom, Google Meet, and other client platforms • Maintain organized project documentation including RFIs, submittals, drawing revisions, and tracking logs • Assist with specification edits, data entry, and updates within internal reporting systems • Develop innovative tracking mechanisms and proactively suggest process improvements • Support Design and Project Managers in developing technical and financial proposals for new and add, move, change data center projects

• Work closely with Product, Engineering, and Design to define problems and ship effective solutions • Design polished interfaces for web and mobile that are intuitive and consistent • Use and contribute to our design system to support scalable, cohesive experiences • Create flows, wireframes, and prototypes to explore and communicate ideas • Present your work and explain your decisions using user needs, product context, and data where available • Own projects from concept through implementation, ensuring strong design-to-code alignment • Iterate based on feedback, product goals, and user insights • Identify opportunities to improve the product and follow through on solutions • Give and receive thoughtful design feedback

• Build the roadmap for clients, planning and executing their training needs. • Translate client requirements into effective strategies, ensuring every launch is a triumph. • Meet with Subject Matter Experts to conduct Front End Analysis/Task Analyses and document content-specific knowledge. • Develop SMART Learning Objectives. • Design and develop all training content (instructor slides, handbooks, scripts, storyboards, web-based training, decks, interactivity modules, quizzes, activities, etc.) • Create assessments per the defined assessment strategy. • Provide support to facilitate answer validation sessions, ensuring assessments are well-aligned and defensible. • Review training content created by other team members. Peer to Peer mentorship and upskilling.

• Apply voice of the customer (VoC) research to interface and graphic designs • Produce wireframes, visual and graphic designs, flow diagrams, storyboards, site maps, and prototypes • Research customer interactions and apply techniques to improve the customer experience through interface and graphic design • Ensure navigational interactions with digital products remains a delightful customer experience • Work directly with product-oriented delivery teams to build interactive wireframes and provide interface designs to their backlog of development work • Collaborate directly with the compliance team to integrate accessibility and ensure designs are built in accordance with 508 compliance standards • Collaborate with the internal marketing team to maintain proper branding on designs • Conduct experience tests to determine meaningful implementation of new features • Assist with the design of dashboards and/or team pages • Other duties as assigned