Role Description We are recruiting for a Commissioning and Service Development Manager to work with our specialist and complex commissioning team. - Significant experience of commissioning and contract management. - Grounding in delivering operational services for children, young people and families. - Passionate about improving outcomes for children and young people. - Detail-oriented and mindful of wider strategy. - Project and change management mindset with strong commercial awareness. - Excellent verbal and written communication skills. - Demonstrable experience of managing key relationships well. - Direct experience in Education, Health or Social Care is advantageous. - Open to applications from any sector and candidates wishing to work virtually outside of Norfolk. Our Integrated Commissioning Team in Children's Services plays a critical role in delivering innovative solutions for children and families across Norfolk. We have ambitious plans to ensure that children, young people, families, and relationship-based practice are at the heart of what we do, providing better and more integrated services to meet needs across education, health, and social care. Working remotely will be a key feature of this role, although your office base will be County Hall. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have good Broadband connectivity in place. Qualifications - Experience in commissioning and contract management. - Experience in operational services for children, young people, and families. - Strong communication skills. - Project and change management experience. Requirements - Ability to work virtually and travel to Norfolk when required. - Good Broadband connectivity for remote work. Benefits - Competitive salary. - Generous holiday entitlement. - Health and Wellbeing services including fast-track physiotherapy and a free counselling service. - Flexible working opportunities including flexi-time, part-time, remote, and hybrid working. - Financial benefits such as 'Norfolk Rewards' employee discounts programme. - Blue Light card for Fire Service and Social Care Workers. - Relocation expenses (where applicable). - Advance of expenses for work-related travel. - Local Government Pension Scheme with generous employer contribution. - Tax efficient ways of getting extra pension and new bikes. - Access to a tax efficient car lease scheme for greener travel. - Payment for referring someone to a hard-to-fill job.

• Monitoring compliance with defined processes, standards and work instructions • Reviewing workflows across all office and project areas (e.g., administration, leasing, construction management, executive assistance, back office, remote teams) • Checking deadlines, task progress and quality of outcomes • Identifying process deviations and weaknesses • Documenting anomalies and reporting to management • Tracking corrective actions • Contributing to the development of internal processes and control mechanisms • Implementing and maintaining checklists, audit protocols and control systems • Conducting spot checks of transactions, files, project statuses and documentation • Ensuring transparent work records and proper documentation

Title: Manager, Channel Enablement & Certification Location: Remote Position Summary: The Manager, Channel Enablement & Certification is responsible for designing, delivering, and scaling partner enablement and certification programs that build strong, capable, and self-sufficient channel partners across North America. This role ensures partners are equipped with the knowledge, skills, and credentials required to successfully position, sell, implement, and support Sapiens solutions. Working closely with Channel leadership, Sales, Product, and Services teams, the role plays a key part in enabling consistent partner execution and high-quality customer outcomes. Key Responsibilities: Partner Enablement & Certification Programs - Design and run end-to-end partner enablement and certification programs across North America. - Define clear certification paths by partner type, role, and solution area (sales, pre-sales, delivery, implementation). - Maintain and evolve enablement programs in line with product releases, GTM priorities, and partner maturity. Training & Curriculum Development - Develop and maintain structured training curricula, learning paths, and certification content in partnership with Product, Services, and Enablement teams. - Ensure enablement materials are practical, current, and grounded in real-world partner use cases. - Lead onboarding enablement for new partners and newly onboarded partner resources. Partner Readiness & Capability Building - Establish and manage standards for partner readiness and specialization tied to certification and delivery capability. - Enable partners to engage confidently in customer opportunities through strong technical, functional, and commercial readiness. - Identify capability gaps and address them through targeted enablement initiatives. Cross-Functional Collaboration - Work closely with Channel leadership to align enablement priorities with partner strategy and ecosystem needs. - Collaborate with Sales Enablement to ensure consistent messaging and positioning across internal and partner audiences. - Partner with Services and Delivery teams to ensure certification reflects delivery expectations and quality standards. Measurement & Continuous Improvement - Track and report on enablement and certification metrics, including adoption, attainment, and partner readiness. - Use performance data and feedback to continuously improve enablement effectiveness and partner experience. Required Qualifications: - 6–10+ years of experience in partner enablement, channel enablement, training, or sales enablement within B2B SaaS or enterprise software. - Hands-on experience building and managing partner training and certification programs. - Strong cross-functional collaboration skills across Sales, Product, Services, and Channel teams. - Excellent communication, program management, and execution skills. - Travel as needed At Sapiens, we are dedicated to building a diverse, equitable, and inclusive work environment. We believe that diverse perspectives, backgrounds, and experiences make us stronger and more innovative. We are committed to creating a culture where every individual is valued and can thrive regardless of their race, ethnicity, gender, age, sexual orientation, gender identity, religion, disability, or any other characteristic. Sapiens is an E-Verified & Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #LI-Remote

• Responsible for overall operational management for assigned locations/offices. • Establishes policy and procedure to assure compliance to best practices, claims management services standards, state regulations and client service requirements. • Establishes business plan with goal and objectives for the partnership and assigned locations/offices. • Monitors management reports relating to the partnership/office performance. • Assists with the coordination of sales and client service efforts.