Revenue leaders trust Mindtickle’s Sales Readiness Platform to identify and drive winning sales rep behaviors. #BeReady
Professional Services Consultant
Location
Costa Rica
Posted
74 days ago
Salary
0
Seniority
Senior
Job Description
Professional Services Consultant
Mindtickle
• Run project kick-off, define implementation plan, consult on post-launch activities, and facilitate project review meetings. • Create and manage implementation and program launch plans in collaboration with customer stakeholders and in accordance with their purchased services package(s) and stated business outcomes. • Prepare customer teams to successfully manage MindTickle. • Advise on configuration for the MindTickle platform, including user administration, content organization, reports, and analytics. • Build trusted relationships with customer stakeholders by developing, executing, optimizing and assessing enablement programs. • Provide recommendations on communication and change management strategy for program adoption. • Ensure quick time to value and deliver a successful deployment that meets enablement/program goals and a positive user experience. • Guide customer stakeholders on how to use performance data to identify knowledge or skill gaps across their teams, recommending enablement strategies and KPIs. • Maintain accurate time cards, project schedules, scope, risks and dependencies. • Deliver strategic guidance and planning workshops to customer stakeholders. • Collaborate with cross functional departments like Customer Success, Product, Sales and Marketing teams. • Participate and share industry expertise through the development of case studies, webinars, and blog posts based on lessons learned and implementation experience. • Provide input on process improvements within the Customer Success organization.
Job Requirements
- Have pursued bachelor’s degree required.
- Possess 5+ years’ experience using technology platforms to solve business problems.
- Possess 2+ years’ experience in project managing cross functional global teams in high complexity deployments; within B2B, SaaS environment.
- Have experience in platform configuration, implementation and governance with a variety of customers from SMBs to Enterprises.
- Have experience working with data-driven dashboards and reports.
- Have experience as a “power user” or system administrator on a SaaS, enterprise software platform.
- Own outstanding professional services skills (training, project management, software implementations, etc.)
- Own outstanding customer management skills and executive presence (communication, problem-solving, proactive support, etc.)
- Have experience working within a fast-paced and hyper-growth environment.
- Having knowledge of the Principles of Sales Enablement is a plus.
- Having experience and understanding of CRM technologies (eg: SFDC, Hubspot, etc) is a plus.
- Having experience in Management consulting is preferred.
Benefits
- Health insurance
- Flexible work arrangements
- Opportunities for growth
- Equal Opportunity Employer
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