Visit.org is seeking a skilled and driven Enterprise Customer Success Manager to join our dynamic remote team. This role is crucial for maintaining and expanding our relationships with our largest and most strategic corporate partners. As the primary point of contact and advocate, the CSM will be responsible for ensuring the full utilization of our services, maximizing participant engagement, overseeing quality assurance at the contract level, providing expert social impact advisory, and taking an active role in collaboration with Sales, in the renewal process for enterprise portfolios. The ideal candidate will bring a strategic vision, a deep passion for our mission, and the agility required to thrive in a fast-paced, start-up tech environment. What Motivates Us There is room for everyone! We empower each other to innovate and create processes that use technology to generate meaningful, lasting change. We enjoy the challenge of finding solutions to problems that are not a way around it but through it.  We’re driven by the opportunity to help enterprises and their employees around the world to contribute to their communities.    When You Join the Team - You’ll join a movement from the ground floor and a team of purpose-driven people with a strong sense of responsibility, ownership, and pride that we’re building this thing together.  - You’ll combine passion, purpose, and a paycheck—Visit.org team members get out of bed every day knowing their work is meaningful and has a tangible impact on individuals and communities around the world. About Visit.org: Visit.org helps companies discover & book thousands of carefully curated social impact team experiences, led by and benefitting local nonprofits. With its proprietary library of team-based experiences across 90+ countries, Visit.org provides HR, CSR, and Meetings & Events leaders highly scalable, culturally appropriate content for purpose-driven employee and client engagement. Some of our customers include Colgate, Paramount, Visa, Ancestry, Tommy Bahama, and more. Responsibilities:  - Strategically manage and nurture enterprise accounts to drive account growth and increase service utilization. Develop tailored account plans that ensure client goals and ROI metrics are achieved, aligning with Visit.org’s capabilities. This includes supporting and/or leading the planning and execution of offsite meetings with clients to deepen understanding of their needs, co-create enhanced value, and strengthen strategic relationships. - Lead and project-manage key client initiatives and strategic programs, coordinating cross-functional teams, timelines, and deliverables to ensure successful execution, high-quality outcomes, and measurable business and social-impact results. - Actively support the Sales team with client renewals and negotiations, ensuring high retention rates and minimizing churn within enterprise accounts. - Build and maintain strong, executive-level relationships with key stakeholders within each client organization, becoming a trusted advisor on social impact and partnership. - Deliver customized consultations and presentations demonstrating the ongoing value of Visit.org’s offerings to client objectives. - Proactively identify and resolve issues that arise within enterprise accounts, ensuring a high level of client satisfaction and service delivery. - Collaborate with Supply, Content, Sales, Marketing, Events, and Product teams to communicate client needs and align on cross-functional initiatives that enhance product functionality, service delivery, and client satisfaction. - Champion client needs internally to ensure that all client deliverables are met with a standard of excellence, advocating for product enhancements when necessary to serve enterprise needs. - Contribute to the development of best practices, operational procedures, and strategic initiatives that enhance the overall effectiveness and scalability of the Customer Success team.

• Desenvolver e evoluir a estratégia de jornada do usuário, com foco em retenção e engajamento; • Criar e estruturar estratégias de comunicação com o usuário final, alinhadas aos objetivos do negócio; • Acompanhar e analisar métricas de retenção e desempenho, identificando oportunidades de melhoria e gerando insights estratégicos; • Apoiar o time de Produto na viabilização de melhorias, em parceria com o time de Dados, na criação e no refinamento de segmentações de usuários; • Atuar de forma integrada com áreas internas, garantindo alinhamento estratégico e suporte às operações.

• Monitor and manage requests that align with clients' needs and objectives based on the contracted scope; • Provide guided follow-up, developing effective mitigation plans together with customer-facing teams; • Serve as the focal point for security-related issues and client consultancy, providing targeted guidance.

Role Description This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Customer Success Operations Lead - REMOTE. In this role, you will design and implement operational programs that significantly enhance customer adoption, retention, and expansion within the Customer Success framework. You will collaborate closely with leadership to convert strategic goals into practical operational frameworks, instilling data-driven insights throughout the process. Your work will ensure that teams can effectively deliver reliable outcomes as the business evolves and scales, creating a robust infrastructure for ongoing customer engagement and success. - Lead operational initiatives to enhance customer lifecycle management, collaborating with Customer Success leadership. - Develop dashboards and reporting frameworks to provide insights on retention, adoption, expansion, and customer health. - Define operational requirements and partner with systems teams to implement solutions across customer success platforms. - Work cross-functionally with Renewals, Sales, Product, Finance, and Analytics teams to ensure alignment throughout the customer lifecycle. Qualifications - 8+ years of experience in Customer Success Operations, Revenue Operations, or related roles. - Proven track record in supporting Customer Success organizations within SaaS or subscription-based businesses. - Hands-on experience with customer success platforms, including health scoring, reporting, and lifecycle management. - Ability to build dashboards, analyze data, and derive insights for operational improvements. - Experience designing and implementing scalable operational processes in rapidly growing environments. - Strong communication skills and ability to manage stakeholder relationships at all levels. - Proficient in navigating ambiguous environments and structuring complex business challenges. - Experience leading cross-functional projects related to customer retention and lifecycle management. - Collaboration with Data Science or Analytics teams on predictive modeling and customer insights. - Familiarity with CRM systems, customer data platforms, and business intelligence tools. Benefits - Competitive salary based on experience and qualifications. - Flexible work arrangements, including remote work options. - Comprehensive benefits package for physical, mental, emotional, and financial well-being. - Opportunities for professional growth and development. - Supportive workplace culture emphasizing collaboration and innovation. - Commitment to fair hiring practices and accommodations during the hiring process.