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Infodash logo
Infodash

Legal Intranet + Extranet for Am Law 200 Firms

Customer Support Specialist

Customer SupportCustomer SupportFull TimeRemoteSeniorTeam 11-50Since 2021H1B No SponsorCompany SiteLinkedIn

Location

California

Posted

67 days ago

Salary

$65K - $85K / year

Seniority

Senior

Bachelor Degree3 yrs expExperience acceptedEnglish

Job Description

Customer Support Specialist

Infodash

• Serve as the first point of contact for all customer support requests. • Assess and categorize incoming support requests. • Resolve configuration-related issues directly. • Work with customers to gather detailed information for bug reports. • Proactively follow up on open issues. • Maintain accurate records of support interactions and resolutions. • Act as the voice of the customer, providing feedback to internal teams.

Job Requirements

  • Bachelor’s degree in Information Technology, Business, or a related field (or equivalent experience).
  • 3-5 years of experience in a customer support role, preferably in a SaaS or technology environment.
  • Strong understanding of Microsoft SharePoint, Teams, and related Microsoft 365 tools.
  • Excellent written and verbal communication skills.
  • Proven ability to triage issues effectively, prioritize tasks, and follow up to ensure timely resolution.
  • Technical aptitude for diagnosing and resolving configuration issues.
  • Familiarity with basic troubleshooting techniques and bug-reporting best practices.
  • Familiarity with ticketing systems (Jira is a plus).

Benefits

  • Remote position
  • Flexible hours

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