• Acts as an individual’s primary advocate and care coordinator throughout the entire transplant journey, from initial evaluation and education to post-transplant recovery and long-term care • Navigates complex medical, social, and financial barriers by coordinating with multiple providers and agencies • Ensures appropriate care access and providing crucial support to individuals and their families during a challenging and emotional process • Assesses patient's clinical need against established guidelines and/or standards • Evaluates the necessity, appropriateness and efficiency of medical services and procedures provided • Coordinates and assists in implementation of plan for members • Monitors and coordinates services rendered outside of the network • Advocates for the member/family among various sites to coordinate resource utilization and evaluation of services provided • Documents accurately and comprehensively • Interacts and communicates with multidisciplinary teams for continuity and efficiency • Evaluates care by problem solving, analyzing variances and participating in the quality improvement program to enhance member outcomes • Builds trusting relationships with members and their families utilizing Motivational Interviewing techniques.

• Drive Industry and overall practice growth by leading business development activities across new and existing clients, leveraging a strong client network within Europe and Globally. • Drive the digital transformation of our clients by identifying and implementing innovative digital solutions in R&D, with a focus on Data&AI, Clinical, Regulatory Affairs or Pharmacovigilance. • Lead and manage multidisciplinary project teams, ensuring the successful delivery of high-quality consulting services. • Foster a collaborative, digitally-savvy team environment that promotes innovation and continuous improvement. • Support clients in adopting and integrating advanced digital tools and platforms, ensuring seamless implementation and maximal business impact. • Provide strategic guidance on digital transformation initiatives, helping clients develop and implement comprehensive digital strategies aligned with regulatory and pharmacovigilance objectives.

• Provide leadership and oversight for Site Visit Leads/Investigators during patient safety and compliance case reviews. • Act as the team lead for the task team responsible for managing case intake, triage, tracking, review, and resolution activities. • Train, motivate, and mentor team members to ensure high-quality case management activities and adherence to project deadlines and standards. • Manage the secure intake and documentation process for incoming patient safety and compliance cases from all sources. • Redact sensitive information and ensure proper record management in accordance with federal regulations. • Safeguard case records using secure storage, transfer, and handling methods. • Develop and maintain case tracking tools that monitor case progression, metrics, and outcomes from intake through resolution. • Prepare regular and ad hoc reports summarizing case activity, resolution status, and outcomes for HRSA, OPTN Committees, and other stakeholders. • Assess newly submitted cases for severity, urgency, and scope. • Develop initial case review plans, including timeframes, required data, and identification of involved stakeholders. • Escalate cases when appropriate, including coordinating external reviews with entities like Centers for Medicare & Medicaid Services (CMS).

You Belong Here. At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve. Seeking candidates with experience in payer contracting for Clinical Laboratory Services – either with a Lab or a Payer. Knowledge of lab reimbursement, and local to Washington State preferred FTE: 1.0, Shift: Day, Schedule: Business Hours Position Summary The Senior Payer Contract Manager is responsible for developing and implementing contracts with third party payers on behalf of MultiCare Health System and its affiliates. This role ensures MultiCare, and our affiliates have consistent and well-functioning relationships with payers over time, in alignment with MultiCare’s vision and strategic priorities. The Manager will lead negotiations with assigned payers to include payment terms based on multiple reimbursement models, including fee-for-service payment terms, value-based payment terms, and gain/risk sharing arrangements. The Manager serves as the lead managing the overall payer relationship, makes recommendations to Sr. Leadership on product participation, and will continually evaluate the payer relationship for opportunities to improve revenue, lower the cost of doing business, and to improve MultiCare’s access to patents. The Manager is accountable for negotiating contract language that aligns with all State and Federal laws and regulations, is consistent across payers, and does not expose MultiCare financial, legal, or operational risk to MultiCare or the payer. Requirements - Bachelors degree with a major in finance, Healthcare administration, or related field; or 10+ years’ experience in Payer Contracting for a Health System or Health Plan as degree equivalent - Minimum seven (7) years of experience performing financial/medical data/payer mix analysis or contract negotiation in a healthcare environment, health system or health plan; acute care setting experience preferred - Experience with medical and pricing terminology to include but not limited to DRG, RUG, APC, RVU, Conversion Factors Why MultiCare? - Rooted in the local community – Partnering with patients, families and neighbors across the Pacific Northwest for more than 140 years - Growth and education – Competitive tuition assistance, award-winning residencies, fellowships and career development to invest in your future - Well-being and support – Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared for at work and in life - Living our values – Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other - Belonging for all – Employee Resource Groups, inclusion initiatives and outreach programs support a workplace where every voice is valued - Pacific Northwest lifestyle – Work and live where natural beauty, adventure and strong community connections are part of everyday life Pay and Benefit Expectations We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $100,547.00 - $144,685.00 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align. Associated benefit information can be viewed here.