Job Title: Customer Service – Booking Hotels | Work From Home Job Type: Flexible Schedule | Remote Work About Us: We are a trusted travel planning company specializing in personalized vacations, hotel accommodations, cruises, and group travel. We’re committed to delivering excellent customer service and helping travelers create unforgettable experiences around the world. Position Overview: Destination Knot is looking for friendly, detail-oriented individuals to join our team as Customer Service Representatives focused on hotel bookings. In this remote role, you will assist clients with researching, planning, and securing hotel accommodations that fit their preferences and needs. This position is ideal for those who enjoy helping people, love travel, and thrive in a virtual work environment. Comprehensive training and ongoing support are provided to help you succeed. Key Responsibilities: Assist clients in selecting and booking hotel accommodations Provide accurate information on hotel amenities, pricing, and availability Respond promptly and professionally to client inquiries via phone, email, or online chat Maintain detailed and accurate records of client interactions and bookings Collaborate with team members to ensure seamless client experiences Stay updated on hotel offerings, travel trends, and industry changes Attend virtual training sessions and team meetings Requirements: Strong communication and customer service skills Friendly, professional demeanor and positive attitude Comfortable working independently and managing time effectively Basic computer skills and a reliable internet connection Interest in travel and helping clients plan memorable stays Previous experience in customer service, hospitality, or sales is a plus but not required What We Offer: Flexible, remote work environment Full training and access to industry resources and tools Supportive team culture and mentorship Income-earning possibilities based on performance Exclusive travel discounts and perks through industry partners Personal and professional development opportunities $40,000 - $70,000 a year

Customer Service Representative – Hotel Reservations (Remote) About the Role: Assist clients with booking, updating, and managing hotel reservations while delivering exceptional customer service—all from your home office. Key Responsibilities: Help clients choose and book hotel accommodations Provide details on amenities, pricing, and availability Manage reservation changes and maintain accurate records Communicate professionally via phone, email, and messaging Qualifications: Strong communication and hospitality skills Professional, detail-oriented, and self-motivated Basic computer proficiency and reliable internet Customer service or hospitality experience is a plus What We Offer: Flexible remote schedule Training and access to booking tools Supportive team culture Income-earning possibilities based on performance Travel discounts and perks $45,000 - $65,000 a year

Join Our Team and Help Create Unforgettable Guest Experiences Position Overview We are seeking dedicated and enthusiastic Resolution Specialists to join our Contact Center Sales and Support teams. As a Resolution Specialist you will play a vital role in ensuring seamless communication between internal staff and external customers, resolving inquiries, and supporting the Contact Center. If you are passionate about customer service and thrive in a dynamic environment, we encourage you to apply. Key Responsibilities - Answer incoming calls and emails from both internal and external customers, providing prompt and professional assistance. - Serve as the primary point of contact for resolving problems and addressing concerns related to reservations. - Assist management and colleagues with problem resolution and policy clarification. - Excel in problem analysis and demonstrate a strong ability to work effectively in ambiguous situations and think creatively beyond conventional boundaries to balance guest satisfaction and company objectives. - Strengthen contact center staff performance by sharing available resources and best practices for excellent customer service. - Resolve questions and issues received via email with a focus on service excellence. - Stay informed about changing policies, procedures, and promotional offers to accurately support guests, travel advisors and staff. - Serve as a resource for special projects. - Act as a backup for Reservation Sales Agents during times of high volume or absences to maintain service levels. Knowledge, Skills & Abilities - Excellent communication and interpersonal skills. - Strong negotiation abilities and a customer-centric approach. - Must demonstrate strong proficiency in Microsoft O365 applications as well as a strong overall computer literacy. - Ability to multitask and prioritize effectively in a fast-paced environment. - Demonstrated ability to maintain confidentiality and exercise sound judgment. - Capacity to work independently under pressure and adapt to changing circumstances. - Passion, enthusiasm, and dedication to creating memorable guest experiences. - Accountability, honesty, fairness, and consistency in all interactions. - Open-mindedness and a collaborative spirit, promoting teamwork and mutual success. - Travel industry experience recommended but not required. Working Conditions - Flexible scheduling is essential - Some overtime or extended shifts may occur during peak seasons or special projects. - January and February are our busy time and personal time off will be limited or not available. We are open most holidays and overtime may be mandatory as needed. - Position operates in a fast-paced call center environment with frequent guest and staff interaction. Compensation The hourly rate of pay will be $18.00. This position is considered non-exempt in accordance with the Department of labor and Fair Labor Standards Act. Paydays are every other week with 26 pay periods per annum. An annual schedule of pay periods is provided on the company intranet for reference. New employees with less than three (3) full months of service in the fiscal year for which performance is being measured are not eligible for a merit increase, and the first merit adjustment is deferred to the following year. Position Start Date Please note: This position will begin on May 26, 2026. Training and Work Assignment Schedule - Polar/Product Training - Duration: 5 weeks - Shift: 8:00 AM – 4:30 PM (PST) - Description: Initial training to familiarize yourself with Polar and related products. - Reservations Inbound Calls Assignment - Duration: Approximately 3–4 weeks - Shift: 8:00 AM – 4:30 PM (PST) - Description: After completing initial training, you will be assigned to handle full-time inbound Reservations calls. - Reservations Resolution Specialist Training Program - Duration: 2 weeks - Shift: 8:00 AM – 4:30 PM (PST) - Description: Specialized training to prepare for the Resolution Specialist role. - Fulltime Reservations Resolution Specialist Calls (Post-Training) - Regular Shift: 10:30 AM – 7:00 PM PST - As you will be on the closing shift, you may be required to stay past the end of your day until calls are clear and you are released. - Additionally, once fully trained as a Resolution Specialist, you will also be required to sign up for up to 7 weekend shifts per quarter. This may vary based on company needs. Your 8-hour weekend shifts will be scheduled during business hours of 6:00am-5:00pm PST based on business needs. WE ARE COMMITTED TO YOUR SUCCESS! If you are selected as a Sales Agent, Holland America Line will provide you with work equipment. In order for your residential internet to support our business model, your residential internet must meet the following requirements: - Must have high-speed, non-satellite, non-dial-up internet, no cellular/mobile internet providers. - Must meet the required minimum download and upload speeds of 50 MPS down and 6 MPS Up - Must not have a data cap - Must have computer hard-wired to the modem, Wi-Fi is not compatible with our phone system. Benefits - Cruise and Travel Privileges for you and your family and friends - Health Benefits - 401(k) - Employee Stock Purchase Plan - Training & Professional Development Our Culture…Stronger Together: Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: https://www.hollandamerica.com/en_US/our-company/mission-values.html Holland America Line is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Americans with Disabilities Act (ADA) Holland America will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact recruiting@hollandamericagroup.com #HAL

• Serve as the first point of contact for all customer support requests. • Assess and categorize incoming support requests. • Resolve configuration-related issues directly. • Work with customers to gather detailed information for bug reports. • Proactively follow up on open issues. • Maintain accurate records of support interactions and resolutions. • Act as the voice of the customer, providing feedback to internal teams.