• communicate effectively with customers to resolve payment issues, negotiate payment terms, and handle disputes professionally. • monitor accounts receivable portfolio to ensure timely payments and reduce outstanding receivables. • develop and implement policies and procedures for collections to minimize bad debt and improve recovery rates. • prepare regular reports on aging, collection trends, DSO, and bad debt performance. • lead, mentor, and train the collections team to achieve department goals. • work closely with accounting, sales, and legal teams to resolve customer account issues and disputes.

Description Navigator Credit Union is currently recruiting for a full time Collector. If you have a passion for exceptional service, relationship building, and want to be a part of a team that focuses on creating substantial value in the communities we serve, while exceeding goals, we want to hear from you! We encourage all interested, qualified candidates that enjoy working in a fast paced environment to apply. We provide paid vacation after 90 days, paid holidays, 401k with a company match, medical, referral bonus, and several other benefits after 30 days employment for our team members including incentive opportunities. Navigator Credit Union is an Equal Opportunity Employer. Navigator does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. Role Overview: Supports a healthy loan portfolio by proactively managing early and late-stage delinquency using phone, mail, email, secure messaging, and in-person interactions. Balances member needs with credit union risk by providing tailored solutions and ensuring compliance with all applicable laws and policies. DESCRIPTION OF DUTIES: · Contact members to understand reasons for delinquency, identify root causes, and provide solutions such as payment arrangements, loan modifications, or workout agreements. Maintain a professional, empathetic, solutions-oriented approach. · Respond to customer inquiries by phone, mail, email, secure messaging and in person (could include, but not limited to: requests for CPI claims, GAP and other dealer sold insurances, NADA values, address updates). · Monitor accounts and recommend further action as deemed necessary (i.e. repossession, legal action, foreclosure, referral to collection agency). Demonstrates judgment and discretion within the framework of all applicable regulations and policies. · Ensure customer files are kept updated and complete, and all required documents are filed (includes completion of adverse action forms). · Collaborate with branch staff and lending teams to resolve member issues, support collection strategies, and assist with cross-functional projects. · Researches and analyzes data on past due loan accounts, non-sufficient return items and negative share balances, and claims of fraudulent account activities. · Maintain compliance with federal and state collection laws (FDCPA, UDAAP, bankruptcy), as well as BSA, Patriot Act, and OFAC requirements. Protect member confidentiality. · Demand of myself, and others, the highest levels of integrity, leadership, accountability and teamwork. · Other duties as assigned by management. REMOTE WORK ELIGIBILITY AND REQUIREMENTS: This position is eligible for remote work. This is considered a privilege and continuation of remote work is at the sole discretion of Navigator Credit Union. Employee’s eligible for remote work will need to read “Policy 6140: Remote Access” and sign the “Employee Device Policy Acknowledgement Form”. Employees working remote are expected to work in an environment that is free from distractions. Employees are also expected to follow all company policies at home, just as if you were in the office, taking special care to lock their computer during times it’s not being used. The employee will work with their manager to establish a schedule for in and out of office work. Employees are expected to be able to be available to come into the office at any time during a normal shift. In addition, webcams are expected to be uncovered at all time during the working day. Webcams are expected to be used any time an employee is in a meeting. The employee will also need to have internet speed of at least 100Mbps of download speed and 10Mbpd of upload speed of dedicated internet bandwidth. Qualifications: · Minimum 2–3 years in collections or related role (credit union experience preferred). EDUCATION: · High School diploma or equivalent is required. SPECIFIC SKILLS: · Knowledge of bankruptcy, repossession laws, and collection laws. Ability to calculate figures and amounts, such as discounts, interest, percentages, rates, ratio, and yields. · Excellent negotiation and conflict resolution skills. · Excellent written and verbal communication. · Proficient with loan servicing systems, Microsoft Office, and adaptable to new technology. · Able to manage multiple priorities in a fast-paced environment. · Ability to work independently or as part of a team while achieving production goals. · Proven ability to use professionalism and phone etiquette when working with members. ADA REQUIREMENTS: PHYSICAL REQUIREMENTS: · Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Sits more than 6 hours a day. Must be capable of climbing / descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer, sitting for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable and timely attendance. WORKING CONDITIONS: · Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise. MENTAL AND/OR EMOTIONAL REQUIREMENTS: · Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic mathematical calculations with extreme accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters. Must be able to stay calm when being challenged by customers in a stressful manner.

• The Patient Account Representative is responsible for working accounts to ensure they are resolved in a timely manner. • Representative will need to effectively follow-up on claim submission, remittance review for insurance collections, create and pursue disputed balances from both government and non-government entities. • Basic knowledge of Commercial, Managed Care, Medicare and Medicaid insurance is preferable. • Representative must be able to work independently as well as work closely with management and team to take appropriate steps to resolve an account. • Perform duties as assigned in a professional demeanor, which includes interacting with insurance plans, patients, physicians, attorneys and team members as needed. • Researches each account using company patient accounting applications and internet resources that are made available.

Title: Collections Specialist - $20/hr + Monthly Incentive Location: Indianapolis United States Job Description: When you join Sallie Mae, you become a champion for all students. We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big. Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We're changing. Because students need a better way. We're looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students-and for each other. This is where diverse backgrounds, beliefs, and perspectives matter. It's where you're empowered to bring your authentic self to work. Feeling your best allows you to do your best. Our benefits take care of the whole you-from physical and mental to financial and professional. You'll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more. We're obsessed with impact and making a real difference. For us, that means putting relationships first, asking "why not?" when tackling challenges, and continuously learning new skills. Come do more than join something, change something. For students, for future generations, for the future of education. Description: - Customer Engagement: Make and receive customer calls to address overdue accounts and discuss repayment options. - Customer Experience: Provide exceptional service while encouraging customers to make payments on their past due accounts. - Documentation: Accurately record customer interactions, including communication logs, payments, repayment plan enrollments, and other important information. Qualifications and Skills: - Ability to demonstrate empathy while being assertive to achieve the required outcome. - Meet and exceed quality goals, compliance regulations and productivity targets individually and team environment. - Strong interpersonal, communication and listening skills. - Build meaningful relationships with our customers by offering repayment programs while gathering information to understand their financial situation. - Excellent negotiating, probing, influencing and resourcefulness skills. Compensation: - This role offers a base pay of $20 per hour, plus monthly incentives ranging from $1250 to $2500 based on performance. Location: - Fishers, Indiana What we're looking for: Next Start Date is April 13, 2026 - Professionalism: Serve as the welcoming and friendly voice for our customers. - Energetic and Driven: Bring enthusiasm and a positive attitude to every interaction. - Tech Savvy: Possess basic computer skills and experience with the Microsoft Office Suite. - Flexible Work Environment: Ability to work in the office with the flexibility to work from home on some days. - The first 90 days of employment you are required to work in the office with a schedule of 8 a.m. - 5 p.m. Monday through Friday. - Schedule assignments are based on performance rankings. Employees will participate in a schedule bid process where higher performance rankings provide priority in selecting preferred shifts. Shift bids take place every 6 months. - Schedules options upon availability and based on business needs are: 8am-5pm, 10am-7pm and 12pm-9pm (Employees working the evening shift receive a 15% shift differential on their hourly rate). - You would work the same schedule Mon-Friday. - Must be flexible to work some Saturdays - Education & Experience: Experience in customer service and or collections related roles. High school diploma or equivalent, some college coursework in business related fields preferred. Feeling your best helps you do your best: Our benefits take care of the whole you-so you can build your work around your life (not the other way around!). - Competitive base salaries - Bonus incentives - Generous PTO, Floating Holidays and 12 Federal Holidays observed - Support for financial-well-being and retirement 401k with employer match - Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more - Employer paid short-term/long-term disability and basic life insurance - Flexible hybrid working arrangements. - Paid parental leave and adoption reimbursement programs - Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware) - Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives - Tuition Reimbursement and Family Scholarship Programs - Career development and training opportunities Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here to view the U.S.