📢 We’re Hiring: Team Manager - Liability 🌍 This is an exciting opportunity to join a global leader in claims management and make a meaningful impact through your expertise. Why Crawford & Company? ✅ Offers Work From Home Position ✅ Excellent Crawford Benefits that Empower Financial, Physical, and Mental Wellness ✅ Generous Employee Referral Bonus Program ✅ Access to Multiple Employee Discounts 📝 Role Overview: Under general direction, supervises the investigation, management, and timely disposition of Liability claims within account, carrier and/or company guidelines, and assists the VP and/or Assistant VP of Claims in managing the Service Center. Why Crawford? Because a claim is more than a number — it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community – one claim at a time. At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us. We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com. When you accept a job with Crawford, you become a part of the One Crawford family. Our total compensation plans provide each of our employees with far more than just a great salary - Pay and incentive plans that recognize performance excellence - Benefit programs that empower financial, physical, and mental wellness - Training programs that promote continuous learning and career progression while enhancing job performance - Sustainability programs that give back to the communities in which we live and work - A culture of respect, collaboration, entrepreneurial spirit and inclusion Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.

About SoundExchange Since forming in 2003, we have established ourselves as the premier music tech organization with a mission of building a fairer, simpler, and creator‐focused industry. Through a combination of proprietary solutions, emphasis on data, and advocacy efforts, SoundExchange works with 3,600+ digital service providers to collect and distribute digital performance royalties – more than $13 billion – on behalf of over 800,000 creators and rights owners. Title: Manager, International Member Relations Manager Department: International Operations Job Location: Washington, DC or anywhere (Continental US) Report to: SVP International Supervisory Role: No FLSA Status: Exempt Position Summary: Working closely with the SVP of International, this role will be primarily focused on recruiting, onboarding, and retaining SX performers and Rights Owners who utilize SX International services. This position involves hands-on management of key accounts and stakeholder relationships, managing initiatives internally to attract new members, and increase retention. The Manager will also focus on improving onboarding and support processes for international services. Taking responsibility for activities and leading projects, including special initiatives, ad hoc requests, promoting and education of SX services externally will also be required. The role involves providing data-driven insights to bolster SX’s international collections and support global growth initiatives. It requires coordinating operational tasks for key creators with various departments, analyzing data, delivering reports, and identifying international collection opportunities for SoundExchange members. The successful candidate will collaborate with the SVP International, Senior Manager of International Operations, and other key stakeholders such as Customer Services, Business Intelligence, Industry Relations, and Communications. Essential Functions: - Lead efforts to recruit new international members, including outreach, engagement, and onboarding activities designed to maximize membership growth and diversity. - Develop and implement retention activities to ensure international members remain engaged and are satisfied with their experience throughout their relationship with the organization. - Develop pitches based on data analysis, market research, etc. to support creator recruitment for international collections. - Proactively plan, manage, and schedule meetings with business managers, lawyers, creators and other relevant stakeholders to promote SoundExchange’s International Services. - Oversee the operational onboarding of newly acquired international members, collaborating with internal departments to deliver a streamlined experience. - Undertake analysis of key client revenue, following through on identified gaps and issues and working with the l team to drive international collections. - Manage ongoing member communications, providing updates on international developments and proactively addressing questions and concerns. - Analyze member data and feedback to identify opportunities for improving recruitment, onboarding, and retention processes and outcomes. - Lead or contribute to projects and initiatives that drive international revenue, operational improvement, and member satisfaction. - Resolve complex member queries and issues related to international, working collaboratively across departments as needed. - Provide internal updates on progress with retention and recruitment work that is being undertaken. - Remove barriers to payment and work across departments to improve processes. Required Knowledge, Skills, Abilities (KSAs): - Experience in relationship management with individuals (members), preferably in the music, arts, or creative industries. - Understanding of key concepts related to music repertoire ownership and copyright is mandatory. - Able to follow data quality standards, metrics, and audit procedures. - Advanced proficiency in data analysis, with experience handling large volumes of data, member databases and strong Excel skills. - Excellent written and verbal communication skills; ability to adapt to diverse audiences and present complex information clearly with confidence. - Exceptional organizational skills, attention to detail, and the ability to multitask in a fast-paced, dynamic environment. - Ability to synthesize complex documentation and apply findings to strategic and operational decision-making. - Strong independent work ethic and demonstrated ability to collaborate effectively across teams and organizational levels. - Exposure to analytics, data mining, and process improvement methodologies is a plus. - Bilingual in Spanish, French, Portuguese or another language a plus. Required Education, Certifications/ Licenses, Related Experience: - Bachelor’s degree in arts administration, international relations, data management, or a related field preferred; equivalent experience considered. Graduate degree a plus. - A minimum of five years’ experience in relationship management, onboarding, or client services, ideally within neighboring rights and/or within the music or creative industry. - In lieu of degree, a total number of10+ years work experience in related field will meet the education and related experience requirements listed above. ADA Specifications: - Ability to remain in a stationary position (sitting or standing) for extended periods. - Frequent use of computer monitors and digital systems. - Visual acuity for reviewing detailed data and documents. Travel Requirements: - 10% travel required PAY RANGE: $95,000.00 - $114,000.00 Note: The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. Taking Care Of The Band: At SoundExchange we empower creators and help shape the future of music. One way we do this is by respecting different voices, varied perspectives, and distinct backgrounds of all our team members. We are intentional in creating a culture where we recognize that all employees have the opportunities and support needed to thrive. We strive to create teams that reflect the music community we serve – every individual’s unique attributes and abilities are valued, and are part of how we innovate, create, and deliver experiences to the creators we champion. SoundExchange has an employee-led committee that focuses on amplifying different voices and backgrounds and undertakes activities to promote inclusion and access. It helps to cultivate SoundExchange culture and policies, advocates for equality within the music industry, and participates in community building activities in the Washington, DC area where SoundExchange is located. All with the goal of promoting more belonging and access in the workplace, music industry, and local community. Accommodations: SoundExchange is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access the SoundExchange Careers website as a result of your disability. We will make a determination on your request for reasonable accommodation on a case-by-case basis. If you need an accommodation, please email jobs@soundexchange.com.

Description The Senior Asset Manager, Team Lead of Special Assets will be responsible for pro-actively managing a portfolio of sub & non-performing multifamily and healthcare loans and real estate owned (“REO”) properties to ensure identification & execution of optimal resolution strategy. This role will require direct management of a small portfolio along with managerial oversight of two asset managers and their respective portfolios. The position’s focus will be split between internal and external stakeholders with responsibilities that may cross platforms and departments, requiring adaptability and strong interpersonal skills. Success in this position will include providing exemplary support to senior management, credit risk management, borrower and investors by providing workout solutions to bring the loan back into good standing or if necessary, facilitate recovery via note or collateral sale. Requirements - Manage borrower relationship on a portfolio of delinquent and/or distressed multifamily and healthcare mortgage loans including balance sheet, participated and securitized deals. - Oversight responsibility for two asset managers, providing deal level and career growth support through trainings, routine team meetings and periodic one-on-one meetings. - Work with internal parties, legal counsel, borrower and investors to evaluate, negotiate and execute workout strategies including loan modifications, note sales, foreclosure/deed-in-lieu and REO disposition to maximize recovery and mitigate credit loss. - Coordinate engagement of appraisers, environmental firms and brokers to complete borrower/asset/market-level analyses to ensure thorough understanding of collateral quality and value. - Author detailed credit memos which include overview of prior/current defaults, collateral due diligence, legal considerations and strategy recommendation for presentation to senior management and external stakeholders. - Work with third party property manager and sales broker during REO asset holding period to determine optimum value enhancement strategy and to ensure successful disposition. - Ongoing financial analysis and risk assessment throughout the workout process with clear communication and updates to internal and external parties. - Provide input on development of group infrastructure, technology platforms, policies and procedures, and staffing plans. - Collaborate with other departments within the company including a timely feedback loop to underwriting, originations and closing on deal specific and common theme issues and “lessons learned”. Expected Experience, Skills and Education: - Five+ years of relevant experience with proven track record in real estate asset management including direct exposure to distressed real estate loan and REO positions, preferably at an FDIC or OCC regulated institution. - Understanding of complex financing structures including A/B Notes and securitization. - Ability to juggle multiple time sensitive priorities and professionally communicate on behalf of the lender in a manner that accounts for the sensitive nature of the issues and legal considerations. - Requires problem solving skills as well as the initiative to troubleshoot, find resolutions and effectively outline risk and mitigants. - Must possess strong organization and communication skills with a focus on accuracy and attention to detail. - Bachelor’s degree from an accredited institution required. Our Benefits Merchants offers a comprehensive package of benefits for eligible employees, including, but not limited to: 401(k) employer contributions; employee stock ownership plan (ESOP); medical, dental and vision insurance; various types of leaves of absence, including paid time off, paid holidays, paid leave as provided under state and local paid leave laws, and short-term and long-term disability; health savings accounts (HSAs), flexible spending accounts (FSAs), dependent care and commuter reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; telehealth, optional ancillary insurance policies, education assistance, and an employee assistance program. Eligibility for benefits is governed by the applicable plan documents and policies. ABOUT MERCHANTS CAPITAL With over 30 years of success built on putting people first, Merchants Capital is a proven leader in financing for multifamily housing nationwide. Our licenses with Fannie Mae, Freddie Mac, and HUD/FHA, in addition to our bank’s balance sheet products, allow us to offer custom solutions with agility and ease of execution, expanding access to housing in meaningful and impactful ways. Recognized as a top five affordable lender, Merchants Capital pairs our comprehensive debt offerings with in-house tax credit equity to provide a one-stop-shop for developers and owners. To learn more about Merchants Capital, visit www.merchantscapital.com.

Role Description The Senior Enterprise Operations Manager will play a pivotal role in enhancing the scalability and efficiency of operations. By collaborating with various departments such as Sales and Customer Success, this innovative leader will identify areas for improvement and streamline processes to better serve our customers. The ideal candidate will lead efforts to implement actionable strategies that foster a culture of continuous improvement, ultimately achieving sustainable cost savings while delivering high-quality interactions. This role offers a unique opportunity to make a significant impact within the organization and drive meaningful change in operational practices. - Collaborate across the organization to understand and document current processes, identifying best practices, risks, and opportunities for improvement. - Review potential root causes of process inefficiencies, including missing communication channels, and develop solutions. - Collaborate with various functional departments to design and implement policies and procedures to improve day-to-day business operations without adding unnecessary burdens. - Manage the coordination and integration of efforts among sales operations, customer success, marketing, engineering, and content development. - Prioritize infrastructure improvement projects and initiatives proposed by Sales, Marketing, and other functions. - Partner with the project management office to outline the scope and requirements of infrastructure and process improvement projects. - Track and monitor the execution of infrastructure improvement projects, ensuring objectives and cost savings goals are met. - Maintain constant communication and provide insights on process and infrastructure initiatives to the Senior Leadership team. Qualifications - 5-7+ years of experience in operations and process-focused roles. - Experience in a technology-based company is required. - Utilize professional experience in developing and implementing scalable processes with cross-functional teams. - Be an open communicator and collaborator who engages in respectful debates. - Hold yourself and others accountable for meeting commitments and quality standards. - Demonstrate resilience and adaptability in dynamic environments. - Embrace an inclusive culture and show emotional intelligence. - Proven analytical and problem-solving skills by effectively identifying issues and developing practical solutions. - An undergraduate or graduate degree in business or industrial engineering disciplines is preferred. Requirements - 5-7+ years of experience in operations and process-focused roles. - Experience in a technology-based company is required. - Utilize professional experience in developing and implementing scalable processes with cross-functional teams. - Be an open communicator and collaborator who engages in respectful debates. - Hold yourself and others accountable for meeting commitments and quality standards. - Demonstrate resilience and adaptability in dynamic environments. - Embrace an inclusive culture and show emotional intelligence. - Proven analytical and problem-solving skills by effectively identifying issues and developing practical solutions. - An undergraduate or graduate degree in business or industrial engineering disciplines is preferred. Benefits - Flexibility and trust to balance work with life due to a Remote First approach. - Culture that values employee contributions and measures success in results. - Reimbursement to help cover the cost of setting up your home or remote office. - Opportunities for professional development and growth. - A commitment to fostering an inclusive environment and celebrating diverse backgrounds.