We are seeking a strategic, hands-on Vice President of Client Success to own and elevate the end-to-end client experience for our law firm partners. This executive leader will be accountable for driving exceptional onboarding, long-term client retention, operational excellence, and measurable client outcomes at scale. The ideal candidate blends senior-level client leadership with operational rigor and data-driven decision-making and brings a strong understanding of how law firms operate, grow, and scale. Key Responsibilities Client Success & Experience - Own and continuously optimize the full client lifecycle, from onboarding through long-term partnership, renewal, and expansion. - Design and lead structured onboarding programs that drive rapid adoption, clear value realization, and high client satisfaction. - Build and maintain trusted, executive-level relationships with law firm leadership and key stakeholders. - Leverage client data and performance metrics to identify trends, risks, and opportunities to improve retention and outcomes. - Establish clear success metrics, feedback loops, and reporting frameworks to continuously improve the client experience. Leadership & Team Management - Build, lead, and mentor a high-performing Client Success organization, including managers and specialists. - Foster a culture of accountability, collaboration, and excellence aligned with company values. - Recruit, train, and develop top-tier talent to support growth and scalability. Operations & Strategy - Develop and implement scalable systems, processes, and policies that drive operational efficiency and consistency. - Partner with executive leadership to define and execute the company’s client success strategy and long-term objectives. - Analyze performance data to inform strategic decisions, continuous improvement, and growth initiatives. - Manage budgets and resources responsibly, ensuring profitability and operational discipline. Cross-Functional Collaboration - Partner closely with Sales to support renewals, expansion opportunities, and revenue growth. - Ensure strong post-sale execution to support sales targets and client expectations. - Collaborate with Product, Operations, and Leadership teams to align client needs with company strategy and roadmap. Core Values Alignment - Lead and operate in full alignment with Stafi’s core values: be reliable, work hard, have fun, care deeply, be passionate, take initiative, collaborate, and demonstrate loyalty.

We are seeking a strategic, hands-on Vice President of Client Success to own and elevate the end-to-end client experience for our law firm partners. This executive leader will be accountable for driving exceptional onboarding, long-term client retention, operational excellence, and measurable client outcomes at scale. The ideal candidate blends senior-level client leadership with operational rigor and data-driven decision-making and brings a strong understanding of how law firms operate, grow, and scale. Key Responsibilities Client Success & Experience - Own and continuously optimize the full client lifecycle, from onboarding through long-term partnership, renewal, and expansion. - Design and lead structured onboarding programs that drive rapid adoption, clear value realization, and high client satisfaction. - Build and maintain trusted, executive-level relationships with law firm leadership and key stakeholders. - Leverage client data and performance metrics to identify trends, risks, and opportunities to improve retention and outcomes. - Establish clear success metrics, feedback loops, and reporting frameworks to continuously improve the client experience. Leadership & Team Management - Build, lead, and mentor a high-performing Client Success organization, including managers and specialists. - Foster a culture of accountability, collaboration, and excellence aligned with company values. - Recruit, train, and develop top-tier talent to support growth and scalability. Operations & Strategy - Develop and implement scalable systems, processes, and policies that drive operational efficiency and consistency. - Partner with executive leadership to define and execute the company’s client success strategy and long-term objectives. - Analyze performance data to inform strategic decisions, continuous improvement, and growth initiatives. - Manage budgets and resources responsibly, ensuring profitability and operational discipline. Cross-Functional Collaboration - Partner closely with Sales to support renewals, expansion opportunities, and revenue growth. - Ensure strong post-sale execution to support sales targets and client expectations. - Collaborate with Product, Operations, and Leadership teams to align client needs with company strategy and roadmap. Core Values Alignment - Lead and operate in full alignment with Stafi’s core values: be reliable, work hard, have fun, care deeply, be passionate, take initiative, collaborate, and demonstrate loyalty.

We are seeking a strategic, hands-on Vice President of Client Success to own and elevate the end-to-end client experience for our law firm partners. This executive leader will be accountable for driving exceptional onboarding, long-term client retention, operational excellence, and measurable client outcomes at scale. The ideal candidate blends senior-level client leadership with operational rigor and data-driven decision-making and brings a strong understanding of how law firms operate, grow, and scale. Key Responsibilities Client Success & Experience - Own and continuously optimize the full client lifecycle, from onboarding through long-term partnership, renewal, and expansion. - Design and lead structured onboarding programs that drive rapid adoption, clear value realization, and high client satisfaction. - Build and maintain trusted, executive-level relationships with law firm leadership and key stakeholders. - Leverage client data and performance metrics to identify trends, risks, and opportunities to improve retention and outcomes. - Establish clear success metrics, feedback loops, and reporting frameworks to continuously improve the client experience. Leadership & Team Management - Build, lead, and mentor a high-performing Client Success organization, including managers and specialists. - Foster a culture of accountability, collaboration, and excellence aligned with company values. - Recruit, train, and develop top-tier talent to support growth and scalability. Operations & Strategy - Develop and implement scalable systems, processes, and policies that drive operational efficiency and consistency. - Partner with executive leadership to define and execute the company’s client success strategy and long-term objectives. - Analyze performance data to inform strategic decisions, continuous improvement, and growth initiatives. - Manage budgets and resources responsibly, ensuring profitability and operational discipline. Cross-Functional Collaboration - Partner closely with Sales to support renewals, expansion opportunities, and revenue growth. - Ensure strong post-sale execution to support sales targets and client expectations. - Collaborate with Product, Operations, and Leadership teams to align client needs with company strategy and roadmap. Core Values Alignment - Lead and operate in full alignment with Stafi’s core values: be reliable, work hard, have fun, care deeply, be passionate, take initiative, collaborate, and demonstrate loyalty.

We are seeking a strategic, hands-on Vice President of Client Success to own and elevate the end-to-end client experience for our law firm partners. This executive leader will be accountable for driving exceptional onboarding, long-term client retention, operational excellence, and measurable client outcomes at scale. The ideal candidate blends senior-level client leadership with operational rigor and data-driven decision-making and brings a strong understanding of how law firms operate, grow, and scale. Key Responsibilities Client Success & Experience - Own and continuously optimize the full client lifecycle, from onboarding through long-term partnership, renewal, and expansion. - Design and lead structured onboarding programs that drive rapid adoption, clear value realization, and high client satisfaction. - Build and maintain trusted, executive-level relationships with law firm leadership and key stakeholders. - Leverage client data and performance metrics to identify trends, risks, and opportunities to improve retention and outcomes. - Establish clear success metrics, feedback loops, and reporting frameworks to continuously improve the client experience. Leadership & Team Management - Build, lead, and mentor a high-performing Client Success organization, including managers and specialists. - Foster a culture of accountability, collaboration, and excellence aligned with company values. - Recruit, train, and develop top-tier talent to support growth and scalability. Operations & Strategy - Develop and implement scalable systems, processes, and policies that drive operational efficiency and consistency. - Partner with executive leadership to define and execute the company’s client success strategy and long-term objectives. - Analyze performance data to inform strategic decisions, continuous improvement, and growth initiatives. - Manage budgets and resources responsibly, ensuring profitability and operational discipline. Cross-Functional Collaboration - Partner closely with Sales to support renewals, expansion opportunities, and revenue growth. - Ensure strong post-sale execution to support sales targets and client expectations. - Collaborate with Product, Operations, and Leadership teams to align client needs with company strategy and roadmap. Core Values Alignment - Lead and operate in full alignment with Stafi’s core values: be reliable, work hard, have fun, care deeply, be passionate, take initiative, collaborate, and demonstrate loyalty.