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CVS Health logo
CVS Health

Bringing our heart to every moment of your health.

Manager, Clinician Operations Support

OperationsOperationsFull TimeRemoteSeniorTeam 10,001+Since 1963H1B No SponsorCompany SiteLinkedIn

Location

Missouri

Posted

81 days ago

Salary

$54.3K - $119.3K / year

Seniority

Senior

High School6 yrs expEnglish

Job Description

Manager, Clinician Operations Support

CVS Health

• Coordinates and aligns activities across different operational teams to ensure smooth execution of daily operations. • Managing staffing levels, scheduling, and workload distribution to ensure adequate coverage and efficient resource utilization. • Analyzes workload patterns, forecasts resource needs, and makes recommendations for adjustments or enhancements. • Monitors operational performance metrics and key performance indicators (KPIs) to assess operational efficiency and effectiveness. • Identifies opportunities for process improvement through workflow analyses. • Addresses customer or client concerns, investigates operational incidents, and works with stakeholders to identify root causes and implement corrective actions. • Establishes and enforces compliance guidelines and quality control processes, including implementing quality assurance programs. • Collaborates with cross-functional teams to implement process improvement initiatives and measure their impact. • Fosters a culture of continuous improvement by encouraging innovation, gathering feedback, and implementing initiatives to enhance customer satisfaction.

Job Requirements

  • 5-7 years work experience
  • Adept at execution and delivery (planning, delivering, and supporting) skills
  • Adept at business intelligence
  • Adept at problem solving and decision making skills
  • Adept at collaboration and teamwork
  • Adept at growth mindset (agility and developing yourself and others) skills
  • Post secondary /high school education or specialized training, i.e., technical/vocational programs.

Benefits

  • Affordable medical plan options
  • 401(k) plan (including matching company contributions)
  • Employee stock purchase plan
  • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
  • Paid time off
  • Flexible work schedules
  • Family leave
  • Dependent care resources
  • Colleague assistance programs
  • Tuition assistance
  • Retiree medical access

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Dropout Companies logo

Operations Manager

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Building Future Consumer Classics.

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