• Manage and mentor a team of approximately 10+ engineers, majorly Middleware Engineers including Identity Management Engineers, Enterprise Architect, CMDB Administrator. • Ensure effective sprint planning, execution, and delivery across multiple workstreams. • Provide regular coaching, performance feedback, career development planning, and succession planning. • Foster a culture of engineering excellence, accountability, and continuous improvement. • Provide hands-on technical leadership and oversight across Middleware Engineers including Identity Management Engineers, Enterprise Architect, CMDB Administrator. • Act as a technical escalation point for complex integration, identity, and architecture challenges. • Guide teams in designing, building, and operating scalable, secure, and resilient services. • Lead development and operations of enterprise integration services using Tyk (API Management & Gateway) and MuleSoft (existing integrations and migration initiatives). • Ensure adherence to enterprise architecture standards, security controls, and compliance requirements.

• You will lead and grow a team of high-performing Machine Learning Engineers and Research Scientists (EU based) who are advancing the future of AI at scale. • Your focus will be on setting strategic technical direction, coaching others to deliver impactful engineering solutions, and ensuring the deployment of robust, scalable ML systems into production. • You'll champion both engineering excellence and measurable impact, bridging foundational model capabilities with real-world deployment across Canva's platform. • Coaching and mentoring a high-performing team of Machine Learning Engineers and Research Scientists. • Owning the evaluation infrastructure - Design, build, and maintain robust evaluation systems, quality metrics, safety monitoring, red-teaming, competitive benchmarking - to guarantee enterprise readiness and user delight at scale. • Building automated metrics that reliably predict human aesthetic judgment across dimensions like visual hierarchy, layout coherence, typography, and brand alignment. • Advising on human evaluation pipelines and closing the loop between user signals and model improvements. • Setting technical strategy in alignment with Canva's AI and product goals. • Guiding engineering direction across model deployment, evaluation infrastructure, and production systems. • Partnering cross-functionally to ensure ML capabilities translate into reliable product impact.

• You will lead and grow a team of high-performing Machine Learning Engineers and Research Scientists (EU based) who are advancing the future of AI at scale • Your focus will be on setting strategic technical direction, coaching others to deliver impactful engineering solutions, and ensuring the deployment of robust, scalable ML systems into production • You'll champion both engineering excellence and measurable impact, bridging foundational model capabilities with real-world deployment across Canva's platform • Coaching and mentoring a high-performing team of Machine Learning Engineers and Research Scientists • Owning the evaluation infrastructure - Design, build, and maintain robust evaluation systems, quality metrics, safety monitoring, red-teaming, competitive benchmarking - to guarantee enterprise readiness and user delight at scale • Building automated metrics that reliably predict human aesthetic judgment across dimensions like visual hierarchy, layout coherence, typography, and brand alignment • Advising on human evaluation pipelines and closing the loop between user signals and model improvements • Setting technical strategy in alignment with Canva's AI and product goals • Guiding engineering direction across model deployment, evaluation infrastructure, and production systems • Partnering cross-functionally to ensure ML capabilities translate into reliable product impact

Role Description The Technical Service Manager (TSM) will develop and maintain relationships with potential and existing clients within the technical and manufacturing fields. Identify opportunities to mentor existing workforce while developing and implementing strategies for growth and best business practices within assigned location and/or department. Position is also responsible for completing technical jobs and duties as business needs dictate. - Responsible for day-to-day operations of assigned location and/or department. - Provide solutions to local business topics (Customer concerns, employee question/concerns, facility issues, etc.). - Responsible for hiring and training for direct reports. - Conduct interviews, complete job reviews, set and review professional development goals for direct reports. - Mentor and coach team of technicians; Audit performance quality and build training plans for direct reports. - Ensure staff is motivated and productive. - Schedule work of local team and coordinate schedules for larger jobs with other managers. - Apply industry knowledge to offer technical/practical options to both internal and external customers. - Prepare and review quotes; perform job walks as required; review test reports; audit field work for quality. - Cultivate and maintain customer relationships with internal customers, external customers, and vendors. - Conduct client communication in a highly customer service-oriented manner. - Responsible for reviewing jobs to ensure the job meets or exceeds profitability goals. - Work with VP, GM and/or GM to ensure continuous improvement strategic business initiatives are developed and implemented. - Prepare variety of reports as assigned. - Work with HSE to develop effective safety records and practices to minimize the Company’s exposure to potential risks. - Work may require flexible hours, weekends, holidays, and night work to work, coordinate and/or communicate location business needs. - All work and decisions shall be conducted in strict compliance of all regulatory law. - Observe all safety rules and Best Practices; Follow all company policies and procedures. - Maintain NETA certification and be willing to test up to the next level-Testing Division. - Other duties as assigned. Qualifications - Associate degree in related field or experience equivalency and a minimum of 5 years related experience. - Knowledge of various industry standards such as: NETA, NEC, OSHA and NFPA. - Prefer experience with most of the following or similar: MCC’s, Breakers, relay testing, etc. or training from the military (Army Prime Power, Air Force Electrical Power Production, NAVY or another related program). - Thorough understanding of heavy industrial, utility, large commercial, renewable energy and ability to troubleshoot complex business issues. - Must be able to work safely and adhere to all electrical safety procedures. - Work may require flexible hours, weekends and holidays. Must be available for out-of-town work. - Proven leadership and mentoring skills. - Strong communication (written and oral). - Able to meet deadlines and handle multiple tasks. - Strong oral and written communication skills. - Able to work with various people throughout the organization-Customer Focused. - Focus on accuracy and efficiencies. - For positions that utilize a company vehicle, will be required to have a valid driver’s license. Benefits - Full benefits including medical, dental, vision, company-paid life insurance. - Employee Ownership Plan. - Matching 401k. - Paid time off. - Paid Holidays. - Milestone bonus. Additional Information - Travel: Up to 85% travel. - Type: Full-time. - Location: Nationwide. - Compensation: $55.00-$60.00 an hour plus eligible for overtime. - Relocation: Not available for this role. - Physical Demands: Office Duties; Lifting a maximum of 50lbs on a daily, crawling, climbing, standing for long periods of time and working in non-ideal conditions. Application Details The position will stay open until filled - seeking one FTE. Apply via job postings on job boards or from the company website. RESA Power is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.