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Broadvoice logo
Broadvoice

Be Brilliant About The Way You Connect

IT Technician

Location

Portugal

Posted

85 days ago

Salary

0

Seniority

Mid Level

Professional Certificate1 yr expEnglishmacOS

Job Description

IT Technician

Broadvoice

• Manage local endpoints using Entra, MDM, and EDR solutions. • Provide support for Windows and macOS operating systems. • Support and maintain several remote access platforms. • Follow up and resolve IT-related requests within established SLAs using the ticketing platform. • Troubleshoot issues and ensure timely resolution for end users. • Monitor and maintain accurate internal asset inventory records. • Handle onboarding and offboarding procedures, ensuring proper access and equipment allocation. • Proactively suggest ideas to improve processes and service quality. • Collaborate closely with the IT team to enhance support operations. • Availability to work night shifts (17:00 to 02:00)

Job Requirements

  • Technical training course or at least 1 year of experience in a related field
  • Strong attention to detail
  • Analytical thinking and solid troubleshooting/problem-solving skills
  • Good organization, planning, and time management
  • Curiosity and willingness to learn
  • Proficiency in English, both written and verbal.

Benefits

  • Enjoy Flexibility
  • Community & Culture
  • Make an Impact

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