Role Description This role is a critical component of the transformation team, collaborating with various stakeholders to enhance the patient and associate experiences within pharmacy services. Utilizing qualitative research and service design methods, this position aims to uncover unmet patient needs and foster improvements in operational efficiency. By translating insights into actionable strategies, this role will significantly influence medication adherence and patient engagement. Overall, it involves a blend of strategic consulting and hands-on teamwork to elevate pharmacy journeys. - Conduct qualitative research to synthesize insights from multiple sources. - Map end-to-end pharmacy journeys and identify key patient experience moments. - Analyze and diagnose root causes of pharmacy experience challenges. - Lead the development of improved pharmacy journeys. - Align journey improvements with organizational priorities and validate interventions. - Facilitate teamwork among cross-functional groups to implement experience enhancements. Qualifications - 8 years of experience in experience strategy, research consulting, or service design. - Bachelor's degree in social science, industrial design, or health-related fields. - Strong qualitative research and synthesis abilities. - Experience analyzing and improving complex patient journeys. - Ability to influence and facilitate cross-functional collaboration. - Proficient in design thinking and iterative design methodologies. - Excellent verbal and written communication skills. Benefits - Flexible work schedule with remote capabilities. - Opportunities for professional development and continuous learning. - Competitive salary and bonus incentive plan based on performance. - Comprehensive benefits including medical, dental, and vision. - Generous paid time off, including personal and volunteer days. - 401(k) retirement savings plan with company match. Company Description

Role Description This role is a critical component of the transformation team, collaborating with various stakeholders to enhance the patient and associate experiences within pharmacy services. Utilizing qualitative research and service design methods, this position aims to uncover unmet patient needs and foster improvements in operational efficiency. By translating insights into actionable strategies, this role will significantly influence medication adherence and patient engagement. Overall, it involves a blend of strategic consulting and hands-on teamwork to elevate pharmacy journeys. Accountabilities - Conduct qualitative research to synthesize insights from multiple sources. - Map end-to-end pharmacy journeys and identify key patient experience moments. - Analyze and diagnose root causes of pharmacy experience challenges. - Lead the development of improved pharmacy journeys. - Align journey improvements with organizational priorities and validate interventions. - Facilitate teamwork among cross-functional groups to implement experience enhancements. Qualifications - 8 years of experience in experience strategy, research consulting, or service design. - Bachelor's degree in social science, industrial design, or health-related fields. - Strong qualitative research and synthesis abilities. - Experience analyzing and improving complex patient journeys. - Ability to influence and facilitate cross-functional collaboration. - Proficient in design thinking and iterative design methodologies. - Excellent verbal and written communication skills. Benefits - Flexible work schedule with remote capabilities. - Opportunities for professional development and continuous learning. - Competitive salary and bonus incentive plan based on performance. - Comprehensive benefits including medical, dental, and vision. - Generous paid time off, including personal and volunteer days. - 401(k) retirement savings plan with company match. Company Description

• Conduct a full audit and evaluation of current ServiceTitan configuration, identifying gaps, inefficiencies, and improvement opportunities. • Lead system setup and optimization, including pricebook structure, memberships, job types, business units, and workflow automation. • Oversee Marketing Pro configuration, including campaign setup, audience segmentation, and automated email/SMS workflows. • Monitor marketing campaign performance and analyze ROI, revenue attribution, and customer retention metrics. • Collaborate with operations teams to improve dispatching, scheduling, invoicing, and job costing processes. • Develop dashboards and reporting tools to track KPIs such as revenue, average ticket, technician conversion rate, CSR booking rate, and membership growth. • Ensure proper integration with accounting systems and third-party tools to maintain data accuracy and financial visibility. • Provide recommendations to leadership based on data insights and operational analysis. • Train internal teams on best practices, workflows, and system usage to ensure long-term adoption and success. • Lead post-implementation reviews to assess system performance and identify areas for continuous improvement.

Are you a passionate individual seeking a fulfilling career that offers flexibility and growth opportunities? Look no further! With the option to work from home and enjoy a flexible schedule, you can balance your personal and professional life seamlessly while advancing your career. In this role, you will assume a vital position in securing families’ financial well-being.. Typical day-to-day tasks include: • Conducting virtual consultations with clients. • Assessing clients’ needs and imparting knowledge on solutions. • Cultivating lasting client relationships through consistent, periodic check-ins. • Completing related administrative tasks (like note taking, appointment setting, etc.) as needed. Incentives include but not limited to: • No cold calling • Qualified lead program • Advancement based on performance • Weekly pay • Mentorship and complete training • Industry leading tools and technology access • Work from home (web conference-based presentations) Looking for candidates who hold the below characteristics: Passionate. Competitive. Motivated. Dependable. Hardworking. Adaptable. Flexible, Trainable. If you are a hard-working, motivated team player, this may be an opportunity for you! *All interviews will be conducted via Zoom video conferencing (Global Elite Empire Consultants is a third-party recruiter, not an insurance agency)