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Czech Travel Agent

Location

Worldwide

Posted

104 days ago

Salary

0

Seniority

Mid Level

No structured requirement data.

Job Description

Czech Travel Agent

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Role Description Our client, a global leader in customer experience solutions, is partnering with one of the world's largest online travel platforms. We are looking for a Czech/Slovak Travel Agent to join their team in Athens, either on-site or remotely. In this role, you'll support travelers and accommodation partners worldwide, ensuring smooth booking experiences and excellent service. - Handle incoming customer and partner queries via phone, email, and chat in both Czech/Slovak and English - Assist with reservations, cancellations, modifications, and general travel-related issues - Provide guidance on platform tools, policies, and procedures - Log all interactions in the CRM system, ensuring accuracy and follow-up - Identify issues, resolve them quickly, and escalate when necessary - Maintain professionalism and empathy, particularly in stressful situations - Consistently meet service quality and customer satisfaction goals Qualifications - Fluency in Czech/Slovak and English (verbal and written) - Strong computer and multitasking skills - Excellent problem-solving and communication abilities Requirements - Will be considered a great asset if you have previous customer service, travel, or hospitality experience Benefits - Competitive Salary - Monthly Bonuses - Meal Vouchers - Health care benefits and numerous other discounts - Continuous Training and access to Educational Platforms - Relocation package for candidates relocating from abroad, including travel expenses and initial accommodation

Job Requirements

  • Fluency in Czech/Slovak and English (verbal and written)
  • Strong computer and multitasking skills
  • Excellent problem-solving and communication abilities
  • Will be considered a great asset if you have previous customer service, travel, or hospitality experience

Benefits

  • Competitive Salary
  • Monthly Bonuses
  • Meal Vouchers
  • Health care benefits and numerous other discounts
  • Continuous Training and access to Educational Platforms
  • Relocation package for candidates relocating from abroad, including travel expenses and initial accommodation

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