• Supervise a team of approximately 10-15 Lead Care Managers • Oversee the creation of Individual Care Plans • Drive the team to meet key performance indicators (KPIs) • Collaborate with Director(s) of Enhanced Care Management to implement changes • Provide direct care management as needed • Additional travel up to 20-25% may be required for training and meetings

• Supervise a team of approximately 10-15 Lead Care Managers • Oversee the creation of Individual Care Plans • Drive the team to meet key performance indicators (KPIs) • Collaborate with the Director(s) of Enhanced Care Management to implement changes and process improvements • Provide direct care management as needed to support organizational goals • Additional travel up to 20-25% for training and meetings

• Provide strategic advice to regional & business lines executives and stakeholders. • Establish company goals, aligned with the regional & business lines executives and stakeholder goals. • Prepare long-term and short-term goals and company objectives for the respective cluster. • Advise and participate in board and advise chairperson on their market and industry. • Plan cost-effective business strategies for the respective cluster. • Develop new ideas based on market, industry and company growth strategy. • Guide and maintain the performance of the company. • Develop and implement strategic operating plans. • Communicate company reports and achievements to the executives, stakeholders, and business partners. • Manage financial investments and business ventures for the respective cluster. • Provide effective leadership while fostering a motivating, high-performing environment for all team members in the respective cluster. • Supervise performance of managers and supervisors within the respective cluster. • Provide the company and team members with a clear vision for future achievements. • Ensure bottom-line profitability for the respective cluster. • Support collections process as needed to facilitate healthy company cash management. • Emphasize, within the cluster, the importance of professional, timely and accurate communication in all forms including, but not limited to, reporting requirements, email responses, and voice message. This applicable to both internal and external. • Make certain any significant points of concern are raised to the appropriate process owner at the executive team level. Again, modeling strong communication skills for all levels. • Develop reporting tools to monitor the ongoing performance of the company. • Lead strategy for new development and clients. • Establish relationships with industry leaders and market experts, airports, government authorities, and customers. • Build the company’s public profile image through networking, conferences, and speaking engagements. • Serve as the public face of the company when required. • Create growth pipelines in collaboration with Business Line Executives to support long-term expansion and profitability. • Work on team member engagement initiatives and support continuous improvement of the GCG corporate brand. • Ensure all operations across all business lines comply with corporate standards, procedures, and customer requirements.

• Analyze fraud activity and develop actionable insights to inform prevention strategies • Design, implement, and optimize fraud rules and alerts for credit card programs • Lead fraud reviews to assess system performance and update strategies as needed • Collaborate with the Fraud Analytics team to develop data-driven rules and reporting • Partner with Fraud Operations to ensure effective management of fraud alerts • Triage fraud events, assess root causes, and implement mitigation actions in real-time • Provide clear and concise fraud trend briefings to leadership • Mentor and manage offshore team members, providing guidance on rule logic, procedures, and fraud trends • Maintain documentation of rule changes, performance tracking, and system configurations